I've really liked Casetify in the past when I had an iPhone. I didn't buy a Casetify case when I got my Samsung Z fold 7 because I saw no cases with a hinge protector. Now two broken cases later I'm b... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
There was a wide variety of cases and I know they're of high quality due to others in my circle having them. Navigating the website was a bit of a pain however as it never seemed to remember the phone... See more
I received my MagSafe phone case when expected. The MagSafe ring works perfectly, the print reproduction is excellent, and the case seems high-quality. The one thing I’m not crazy about aais that the... See more
Great products, really cool designs, is bit on the pricy side but i would rather get a product that is really durable like Castify products than getting something that isn't made that well.
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
154K reviews
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Selection of interesting, durable products
The selection of interesting styles, the color combos, the wear durability, and prices are consistent with the market.
7 May 2026
Well-designed and fast delivery
26 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I ordered an airpod case and it didn’t…
I ordered an airpod case and it didn’t come with the stickers. The lid doeyfit well. I sent you am email asking for this issue, if it could be remplaces or any refound, and had no response. Bad customer service.
28 March 2026
Reply from CASETiFY
Hi Dinhdra,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate [Agent name] has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Thank you very much.
Regards,
Brooke @ CASETiFY
I received the incorrect size and…
I received the incorrect size and items. How do I return and get a refund
29 April 2026
Reply from CASETiFY
Hello Quinn,
We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it.
We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your email address so we could look into this further? We'd love to see how we can help.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Brooke @ CASETiFY
It went smooth I can’t wait for my case
7 May 2026
great quality
27 February 2026
I love the pretty and the unique…
I love the pretty and the unique designs. So beautiful! The quality is so good.
Tho the prices are expensive but overall I recommend to buy.
7 May 2026
Sends custom designs through Ai-slop…
Sends custom designs through Ai-slop machine that flags personal artwork as copyright with no meaningful responses from CS.
7 May 2026
Reply from CASETiFY
Hey there!
Thanks so much for letting us know about the issue you've experienced.
We'll shoot you an Email to address this situation and hope that we can get things sorted for you very soon. We're really grateful for how patient you've been here, and sincerely apologize for any disappointment caused.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Brooke @ CASETiFY
I see no reason that you need to send…
I see no reason that you need to send me a message in English while all the order information is provided/ written in Mandarin. Very odd and makes me uncomfortable.
7 May 2026
Reply from CASETiFY
Hello there,
Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!
If you're in doubt or concerned on anything - just let us know and we're always there to help!
Regards,
Brooke @ CASETiFY
I ordered from Casetify because of…
I ordered from Casetify because of their reputation for premium quality and durability, but unfortunately my case did not even last a year. When I reached out for support, I was told the warranty had expired and was only offered a 20% discount code toward another purchase.
It's disappointing to spend premium prices on a product that fails so quickly, especially when the solution is simply a discount to buy again. I expected better quality and better customer support from a brand that markets itself as long-lasting and reliable.
7 May 2026
Unprompted review
Reply from CASETiFY
Hi Aura,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate [Agent name] has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Thank you very much.
Regards,
Brooke @ CASETiFY
The exchange was really difficult
The exchange was really difficult. You don't understand Korean, so you answered in a wrong way. If I can't write e-mails in English, I am not sure if I could exchange the product with a stain. You are a global company, and many Koreans buy your products, so I hope you care about communication in Korean more than before.
29 March 2026
The restock wait time for…
The restock wait time for unavailable/out-of-stock items is much too long.
Prices are on the higher side, which may not be affordable for everyone.
The products, however, are high‑quality, durable, trendy, and fashionable.
7 May 2026
Good case
Considering its made to order the delivery was quick. The case and stand is good quality and feels strong. I think the stand should open from the other side to avoid hands touching the camera lense.
29 November 2025
Was told I was unable to return a case…
Was told I was unable to return a case due to purchasing the wrong size. Only to rebuy in the correct size and be told that that item was eligible for return. Would not recommend purchasing to others
Order no: 31334016
6 May 2026
Reply from CASETiFY
Hi Jake,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Thank you very much.
Regards,
Brooke @ CASETiFY
Lovely product but I didn't seem to…
Lovely product but I didn't seem to receive the small strap card to attach it to my phone case?
3 May 2026
Satisfied good item
2 May 2026
It took forever to checkout
It took forever to checkout. For whatever reason when using Klarna it kept making me link my bank account and when it did it wouldn’t go any further. I would have to start the process over again. It’s took me an hour to finally check out. I already have a Klarna account t with plenty to use I should t have had to keep going through a process that’s already been done.
7 May 2026
Reply from CASETiFY
Hello Nita,
Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!
If you're in doubt or concerned on anything - just let us know and we're always there to help!
Regards,
Brooke @ CASETiFY
Website kinda sucks
Love your product it’s worth 5 stars but your website needs some work it crashed twice when I was adding pictures and I had to restart this is not the first time this has happened ether really wish you could make it run better
7 May 2026
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