I've ordered a few customised phone cases from Casetify over the years. Usually these are customised photos. My only real issue now is that I don't seem to have as much control over the placement of t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had to put my credit card information so many time and it didn’t go thru. Once I used Apple Pay, it got denied the first time and then I had to verify it. This is unusual because I’ve never had a tr... See more
I found the theme I was looking for but it was somewhat disorganized. More genre selections would have made it easier and less time consuming
I got kinda nervous about the verification process because of the quality of the logo used for my bank and my card. Maybe trying finding the actual vector file to make this feel more legit rather than... See more
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
157K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Credit card compromised
Love your case styles. However, a credit card scammer must've hacked into your checkout resulting in my VISA getting compromised.
Unfortunately, I can't feel safe ever using your website again.
8 August 2026
I love these cases
I love these cases. The materials, solid construction, and customization. My only grief is that the ring stand option adds so much depth to the case that some wireless chargers don't work. Small wireless chargers do, like portable ones, but a flat surface with a wireless charger built in won't charge your phone with the ring stand case.
8 August 2026
It's pretty and the installation is…
It's pretty and the installation is sure. When I installed it, people around me recognised me a lot and I was very happy with the reaction.
30 June 2026
Our granddaughter likes your cases
Our granddaughter likes your cases. This is the second one we’ve ordered for her.
8 August 2026
Excellent product
Excellent product, excellent customer service!! Definitely purchase again from this seller! Received my purchase quickly in perfect condition!
6 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It always take so so long for delivery…
It always take so so long for delivery options but love your product so I guess that’s what it takes
2 August 2026
Reply from CASETiFY
Hi there, Thanks for taking time to share your feedback with us. Shipping is part of the key components we’re always looking to improve, so we appreciate your feedback on your experience. Rest assured that the order was shipped already, so your order should be with you by the middle of next week and it should be within the estimated timeframe that is originally indicated upon checkout on the order confirmation. Please bear with us and we can assure that the courier is doing everything to expedite the process and have your order delivered within the timeframe. Regards, Brooke @ CASETiFY
i can‘t find my order but i already paid
4 August 2026
Reply from CASETiFY
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
Issues with Exchange Experience
tried to exchange as I received the wrong model phone case. everything was going smoothly and then I got ghosted? I wouldn't order from them again.
12 July 2026
Reply from CASETiFY
Hi Emma,
Thank you for your review.
Due to the high volume of messages we are currently receiving, please kindly allow 1-3 business days for us to respond and assist you. Rest assured, we will get back to you as soon as possible.
We have replied to your email and followed up your issue. Please check.
If you have any other enquiries, please feel free to reach out to us, and we will surely assist. :)
We’re very sorry that you were dissatisfied with the service we offered, though we’re also quite relieved that we were able to find an adequate resolution for you. If you are satisfy with our follow up action, you may follow the instructions here - https://help.trustpilot.com/s/article/Edit-or-delete-your-review?language=en_US
Thank you very much and have a nice day! Tabitha@CASETiFY
Good quality
27 June 2026
If I could give it zero i would
If I could give it zero i would. Did a order for mag safe charger (they came in just a bubble mailer and the mag safe was hanging out of the box.) and phone case. Hadn't had either for a week, painte design chipped on the case. The mag safe charger also stopped working. Got a new case and it came in today, it streaky for print design on case. Still waiting on charger. Sick of paying for garbage.
1 August 2026
Unprompted review
Reply from CASETiFY
Hello Danielle, We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it. We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help. At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Regards, Brooke @ CASETiFY
Cute Cases
Easy to order off of, only issue is creating a photo grid and the images sometimes tweak and mess up the layout
7 August 2026
I am trying to cancel my order but I…
I am trying to cancel my order but I can’t find where to do that. The virtual assistant, gave me instructions but I haven’t been able to do it. I asked the virtual assistant to cancel it but haven’t heard from them.
7 August 2026
Reply from CASETiFY
Hi there, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate Madelyn has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
did not send me a confirmation email
did not send me a confirmation email. can’t tell if i got scammed or not
7 August 2026
Reply from CASETiFY
Hi CL, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
I've been a Casetify user since the…
I've been a Casetify user since the Galaxy S21 FE, then the S22 Ultra, S24 Ultra, and now the S26 Ultra. I've dropped my phone more than a few times, and the case has always done an amazing job protecting it. Great quality, durable, and definitely worth the investment!
7 August 2026
Fantastic experiences
Fantastic experience. The staff, Mr. Tonkla, replaced the new Privacy Tempered Glass Screen Protector on the spot for me. Very happy with the services, along with very friendly experiences of all the staffs. Will definitely return to shop more stuffs.
10 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.