I've ordered a few customised phone cases from Casetify over the years. Usually these are customised photos. My only real issue now is that I don't seem to have as much control over the placement of t... See more
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Review summary
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I had to put my credit card information so many time and it didn’t go thru. Once I used Apple Pay, it got denied the first time and then I had to verify it. This is unusual because I’ve never had a tr... See more
I found the theme I was looking for but it was somewhat disorganized. More genre selections would have made it easier and less time consuming
I got kinda nervous about the verification process because of the quality of the logo used for my bank and my card. Maybe trying finding the actual vector file to make this feel more legit rather than... See more
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
157K reviews
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Excellent product
Excellent product, excellent customer service!! Definitely purchase again from this seller! Received my purchase quickly in perfect condition!
6 July 2026
It always take so so long for delivery…
It always take so so long for delivery options but love your product so I guess that’s what it takes
2 August 2026
i can‘t find my order but i already paid
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Issues with Exchange Experience
tried to exchange as I received the wrong model phone case. everything was going smoothly and then I got ghosted? I wouldn't order from them again.
12 July 2026
Reply from CASETiFY
Hi Emma,
Thank you for your review.
Due to the high volume of messages we are currently receiving, please kindly allow 1-3 business days for us to respond and assist you. Rest assured, we will get back to you as soon as possible.
We have replied to your email and followed up your issue. Please check.
If you have any other enquiries, please feel free to reach out to us, and we will surely assist. :)
We’re very sorry that you were dissatisfied with the service we offered, though we’re also quite relieved that we were able to find an adequate resolution for you. If you are satisfy with our follow up action, you may follow the instructions here - https://help.trustpilot.com/s/article/Edit-or-delete-your-review?language=en_US
Thank you very much and have a nice day! Tabitha@CASETiFY
Good quality
27 June 2026
If I could give it zero i would
If I could give it zero i would. Did a order for mag safe charger (they came in just a bubble mailer and the mag safe was hanging out of the box.) and phone case. Hadn't had either for a week, painte design chipped on the case. The mag safe charger also stopped working. Got a new case and it came in today, it streaky for print design on case. Still waiting on charger. Sick of paying for garbage.
1 August 2026
Unprompted review
Cute Cases
Easy to order off of, only issue is creating a photo grid and the images sometimes tweak and mess up the layout
7 August 2026
I am trying to cancel my order but I…
I am trying to cancel my order but I can’t find where to do that. The virtual assistant, gave me instructions but I haven’t been able to do it. I asked the virtual assistant to cancel it but haven’t heard from them.
7 August 2026
did not send me a confirmation email
did not send me a confirmation email. can’t tell if i got scammed or not
7 August 2026
Reply from CASETiFY
Hi CL, Thanks for reaching out, and we're truly sorry to hear that. We can see that our teammate has been in touch via Email and awaiting your response. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up! At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website. Thank you very much. Regards, Brooke @ CASETiFY
I've been a Casetify user since the…
I've been a Casetify user since the Galaxy S21 FE, then the S22 Ultra, S24 Ultra, and now the S26 Ultra. I've dropped my phone more than a few times, and the case has always done an amazing job protecting it. Great quality, durable, and definitely worth the investment!
7 August 2026
Fantastic experiences
Fantastic experience. The staff, Mr. Tonkla, replaced the new Privacy Tempered Glass Screen Protector on the spot for me. Very happy with the services, along with very friendly experiences of all the staffs. Will definitely return to shop more stuffs.
10 May 2026
All staffs are friendly and…
All staffs are friendly and professional, and I love the collaboration with Anson Lo x Allover Babies very much!!!
2 July 2026
product are valuable
product are valuable
but the website sometimes loads some information are very slow
7 August 2026
Inability To Filter "Sold Out" Items
The lack of ability to filter out products that are out of stock for your phone is ABHORRENT. It makes the website an utter nightmare to try to navigate. While I like the cases they offer, the shopping experience made me hesitant to ever shop here again.
7 August 2026
Reply from CASETiFY
Hello Parker, Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement! If you're in doubt or concerned on anything - just let us know and we're always there to help! Regards, Brooke @ CASETiFY
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