I've ordered a few customised phone cases from Casetify over the years. Usually these are customised photos. My only real issue now is that I don't seem to have as much control over the placement of t... See more
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I had to put my credit card information so many time and it didn’t go thru. Once I used Apple Pay, it got denied the first time and then I had to verify it. This is unusual because I’ve never had a tr... See more
I found the theme I was looking for but it was somewhat disorganized. More genre selections would have made it easier and less time consuming
I got kinda nervous about the verification process because of the quality of the logo used for my bank and my card. Maybe trying finding the actual vector file to make this feel more legit rather than... See more
Company details
Written by the company
Founded in 2011, we first featured custom phone cases by using Instagram photos. We have later expanded to selling accessories with different designs. Since then, CASETiFY has grown into one of the three biggest accessory brands in the world. We have collaborated with multiple brands such as Disney, Star Wars™, Harry Potter™, DHL, Blanc & Eclare, Pokémon, Vetements, and Saint Laurent for phone case collections.
Contact info
United States
- hello@casetify.com
- casetify.com
3.7
Average
157K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The wait time is too long for the price…
The wait time is too long for the price of the product.
6 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had ordered a case for my iPhone 16…
I had ordered a case for my iPhone 16 Pro and I didn’t know their glaze case picked up so many fingerprints and now they’re giving me problems when I literally texted them the next business day after my package arrived wanting to return it and they say they have a 10 day no questions asked money back guarantee or exchange and they want me to pay not only for the new case which I expected to pay for but they also want me to pay for the return shipping as well as the shipping on the new case so I will be canceling my order and never using this company . -Isaac H.
6 August 2026
Unprompted review
Reply from CASETiFY
Hello Isaac,
We're sorry to know what you've experienced.
We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Fiona@ CASETiFY
Love castify
Love castify! I upgrade my phone every year and the first place I’m buying a case is castify. Protective,Cool, and Stylish phone case that fits my lifestyle.
6 August 2026
I love my new phone case
I love my new phone case. Super cute and really protective when I drop my phone.
29 June 2026
Honestly it was a horrible experience
Honestly it was a horrible experience. If I hadn’t had a case for 5 years that kept my phone safe, I would have given up in the first five minutes. The website gave me so many problems and honestly I wanted to cry multiple times during the process. My sister told me to just get a case from another company.
6 August 2026
Reply from CASETiFY
Hello Krista,
Thanks so much for your recent purchase - we're happy to know that you've picked yours! However, what you've described with our website usage doesn't sound great and we appreciate the time you took to write us. We'll surely take into account your precious feedback for future improvement!
If you're in doubt or concerned on anything - just let us know and we're always there to help!
Regards,
Fiona @ CASETiFY
I love my phone case
I love my phone case. I have an older phone model and I was still able to get a cute case!
30 July 2026
No Refund Granted
I was directed to return the phone cases and I would receive a refund. It's been 3 weeks and I still haven't heard about a refund.
25 June 2026
Reply from CASETiFY
Hi Jennifer,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate Tabbee has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Thank you very much.
Regards,
Fiona @ CASETiFY
Great design
Great design of the case. Good quality. A little expensive but worth the value so far.
29 June 2026
Terrible customer service
My package was lost during delivery, and the customer support was terrible. It took them 10 days just to re-ship my order. Their responses were extremely slow, and they kept deflecting responsibility by claiming it wasn't their fault. I will never buy from CASETiFY again. This whole experience caused me so much stress for 10 days.
28 June 2026
Reply from CASETiFY
Hi there,
Thanks for reaching out, and we're truly sorry to hear that.
We can see that our teammate Tyra has been in touch via Email. Hopefully, we'll be able to get this sorted for you as soon as we can. Kindly get back to us in Email and we will surely follow up!
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Thank you very much.
Regards,
Fiona @ CASETiFY
Warranty scam
Order number #30193518
Ordered a case for £70 for my z fold 7, the case snapped along the hinge so easily, so i asked for a refund as it was within warranty, all they could do was refund credit...and to rub salt into wounds they discontinued all cases for z fold 7, so i am stuck with £70 of castify credit and nothing i can actually spend it on, awful that a company this size can't just give refunds in this circumstance. Customer service basically said 'the credit doesnt expire so use it when you need it thanks for your feedback' and couldn't care less, but I wont need a new phone for at least 3 years socthis doesnt help me at all.
6 August 2026
Unprompted review
Reply from CASETiFY
Hello JACK,
We're sorry to know what you've experienced - and it certainly doesn't sound normal, so we appreciate the time you took to write in about it.
We've tried to see if there is someone from our team assisting you, but we were unable to locate your order. Could you update this review with your Order Number so we could look into this further? We'd love to see how we can help.
At the same time, we're supporting you across various platforms, including Facebook, Instagram, X, and our official website.
Regards,
Fiona@ CASETiFY
Website was easy to navigate and a huge…
Website was easy to navigate and a huge variety of stock
5 August 2026
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