Casedrops Reviews 

2,002
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,972 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing extremely positive feedback about their services. Customers frequently praise the exceptionally diverse selection of high-quality wines available at remarkably affordable prices across the digital platform. People also deeply enjoy the smooth and straightforward ordering process, along with the wonderful convenience of building custom cases prior to shipping. Some reviewers were not happy with unexpected charges related to an expensive annual membership fee that was automatically applied upon checkout. Consumers specifically mentioned that these recurring costs were not clearly disclosed upfront during the initial purchase experience, causing frustration.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting wonderful choices, great prices,... See more

Price

People report positive experiences with price, frequently highlighting wonderful choices, great discounts,... See more

Value for money

Users describe positive interactions with value for money, noting that consumers regularly find excellent... See more

User experience

Consumers find user experience to be positive, highlighting that the application is easy to navigate, very... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of selecting products, great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a member for about 6 months. I have had a great experience with all the bottles I have purchased so far. Casedrops has wonderful choices and great prices. What makes the experience especia... See more

Rated 5 out of 5 stars

I am really enjoying my shopping experiences on Casedrops. Ordering is easy and the app is great. I have enjoyed every bottle of wine I have purchased. Clear options to order and great delivery. T... See more

Rated 5 out of 5 stars

Casedrops has fantastic deals on great wines, I have been collecting and buying very nice Vino for the last decade and presently have a library of over 2000 bottles. They have had some of the best pr... See more

Rated 5 out of 5 stars

The buying experience on Casedrops has been great. I purchased my favorite wine $30 less than anywhere else I have seen online. I recently needed an edit to my case and had Vinnie as my rep. He res... See more


Company details

  1. Wine Club

Written by the company

The private wine club that saves you up to 80% on your favourite wines. One annual membership gets you access to the lowest prices on the world's best wines, from Napa to Champagne. Now accepting applicants.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 1% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(2,002)

1,984 reviews in the last 12 months

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Rated 5 out of 5 stars

Just the BEST!!

They consistently offer great wines at great value. Look at the latest drop, T-Vines 2023. Absolutely the best price !!! Their customer service is outstanding the last delivery missed a bottle, it looked like it was repacked by the shipper. They credited my account that day! I am about 100 bottles in so far and will continue to support them.

10 October 2026
Unprompted review
Rated 5 out of 5 stars

Excellent deals

Excellent deals. I love the auto shipping after purchasing 12 bottles as well. Shipping price is reasonable.

23 October 2026
Unprompted review
Rated 3 out of 5 stars

Even before getting the first shipment I feel I am trapped

Even before getting the first shipment, I feel trapped. Nowhere on the web page does it list that everything is App based. I never use Apps for purchasing (cyber security purposes) and I only buy online on verified web pages that clears my firewall, plus looking up wine on an app is plain stupid.
So, interesting to see what will happen, they took my money, and then AFTER that they inform that if I do not sign up on their app (to confirm age, which is BS as none of the other 10+ online wine stores I buy wine from requires this) they will not send my wine that I now paid for.

Between posting this above review and this edit, I need to add that the company's customer service has worked extremely efficiently and quick. They addressed the concerns and issue immediately with personal email response, and resolved everything 100% to my satisfaction. Again, I just wish they would be more transparent up front that this is an App-based wine club, so people has a better chance to decide up front whether that fits their online buying or not. I think that would actually improve their concept which sounds terrific, - in my case if it was on a web basis rather than only App driven. Enough said, credit to be given when due and they handled my complaint immediately and to my satisfaction.

19 October 2026
Unprompted review
Rated 5 out of 5 stars

I had accidentally ordered multiple…

I had accidentally ordered multiple times and trying to get a straighten out through email to Lou support team. It was amazing that each e-mail I sent for assistance was promptly responded to accordingly and professionally.

22 October 2026
Unprompted review

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