Casablanca Express Reviews 

Excellent customer service, I was waiting for my confirmation with the representative who was to call to complete my reservation. I waited for almost 3 months but no call and so I call back Casablanca Express to see the reason. Sean, the customer service rep, who helped me found out that I was supposed to turn in the confirmation letter, which I didn't receive (mail has been stolen from mailboxes in my area lately). Sean was so kind enough to email me the form and says he will help me take care of it. For that, I am really happy and glad as I didn't want to miss this trip that I promised my wife already. This will be our first trip together without the kids.

Thank you, Sean, for your excellent customer service.

Linda was the representative who took such good care of me! She made me feel very at ease, relaxed, welcome and excited to be a part of your cruise! She represents Casablanca Express Travel Agency perfectly! Thank you Linda!

Thank you Jennifer YOUR AWESOME I LOOK FORWARD TO TAKING MY TRIP SOON

Linda in Customer Service made the process of confirming my travel dates very simple. She was able to address my questions and she went out of her way to let me know my confirmation letter had been received.

CBE makes its customers go through so many steps to get a vacation booked! It has felt never ending and daunting - as if things wouldn’t work out. It was nice to talk to someone who was clear and made the steps simple and quick and who could confirm the trip is real and I’ve been taking the correct actions.

Thank you, Linda! Aloha!

Casablanca Express customer service rep. Linda went above and beyond to help me. I truly appreciate her, and the great service she gave.

Linda is my customer service. She helped me closely to process my certificate validation for my trip. She called me and followed up to make sure I got my check and the signature part of the certificate matched and ready for submission. Otherwise the certificate will be rejected. Thank you Linda for all your help.
Linda Burhanudin

Linda M was awesome in helping with the travel plan, so friendly and fun to talk to!

I had linda help me with my Hawaii trip verification. She was fantastic. Thank you. Great customer service

I want to give Linda the proper recognition she deserves from her wonderful customer service! I don’t usually write reviews but she had a great attitude and was extremely helpful in addressing my concerns and issues for my HI trip. She is definitely the best agent I’ve had the pleasure to speak to from Casablanca Express!!

Thank you Linda for being a huge help! She deserves a promotion! She did her best to understand my situation and offered assistance. She showed me that Casablanca has one of the best customer services! Thanks again!

Linda was extremely helpful in providing all required information, answering my questions, and ensuring the process went smoothly. Thank you Linda!

Horrible representative!!! Beth was the one who called, asking me to upgrade my trip. Asking $132+30=$162 for the trip. Kept on saying that my trip to Catalina is low end motel with no air conditioning and made it sounded like a horrible place. Can't believe why Casblanca Express would put people in such a horrible hotel. When I refused to upgrade, Beth started showing attitude. VERY RUDE!!! AWEFUL EXPERIENCE!!!. Then tells me she tried to call me several times since 8/23. On 8/23, I called her back, she put me on hold and tells me she would call back that evening. Well, she NEVER called back on that day. She now tells me it is my responsibility to call her back. Making it sound as if I'm the one with the problem, because I'm refusing her offer to upgrade... And she hangs up the phone, again with rudeness!!!!! What is wrong with this company??? What is wrong with this rep??? I'll check out what they have in store and will follow-up with another review.

Linda was great! She helped me to schedule my trip to San Diego and Catalina Island. She was very resourceful in accommodating my availability. It was pleasure to do business with her.

Made a cell phone call in this week to figure out my options and speak to an actual person I’m not the best with computers, Mr. Sean helped me with my trip questions and was very courteous as well!

Called Casablanca Express with an issue i had with my certificate and had the pleasure to speak to Sean. He was very helpful and helped me resolve my issue. Thank you Sean for your kindness and help it is much appreciated.

Sean was extremely helpful!

I submitted my deposit, but forgot to submit my tax payment within the necessary timeframe due to life (kids, house projects, work, etc...) but Sean was extremely helpful and flexible and was able to ensure that my wife and I could still travel. I am look forward to securing a trip via Casablanca. Thanks again Sean!!!

Once again, Linda saves the world! She is seriously one of the JJ dest people I’ve ever spoken to over the phone. She is very personable and caring. Also, she a very good listener and problem solver. I have an extremely busy work life and missed the initial deadline for responding in time to take advantage of my vacation. After speaking to her she was able to pull some strings and make it to where I still had plenty of time to take advantage of this rare opportunity.
Thanks ever so much Linda!

I called today and finally was able to get through. Spoke to Linda who was amazing and wonderful . What a great customer service. I am so happy that my first option dates were available and Linda was able to get it approved for me. Sooo excited this is my first cruise and can not wait...
Bouchra

I spoke with representative Linda and she was extremely nice in helping me complete my travel arrangements. I made a mistakes on dates and she was able to quickly correct the action for me. Casablanca is so lucky to have such a caring associate working there who puts the customers needs first.

Today Linda went above the call of duty helping me clear up future travel arrangements. Linda was friendly, patient, and made us feel like everything was completely taken care of. So thank you Linda of Casa Blanca Express.

Mark from Texas