Royal Airport Concierge logo
Visit website

Royal Airport Concierge Reviews 4

•
TrustScore 3.5 out of 5

3.3

Travel Agency
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Travel Agency

Written by the company

Welcome to Royal Airport Concierge—your private lane through the world’s busiest airports. From the moment you arrive, a dedicated assistant takes care of the details: greeting with signage, escorting through formalities (including fast‑track where available), arranging luggage assistance, coordinating lounges, and managing transfers or connections. Whether it’s a red‑eye arrival, a tight layover, or a family trip with little ones, we orchestrate a calm, time‑saving experience tailored to you. We serve major global hubs with 24/7 coordination and clear, proactive communication. Discover more and reserve your service at royalairportconcierge.com. Why travelers choose us - Personal greeter and escort end‑to‑end - Fast‑track lanes where available - Porter, lounge, and chauffeur add‑ons - Proactive communication and 24/7 coordination - Support for arrivals, departures, and connections

Contact info

3.3

Average

TrustScore 3.5 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Easy experience

What an easy experience. I usually try to wing it at airports, but honestly, CDG with my wife and 2 kids is a different beast. I booked Royal Airport Concierge for our connection and it was the best money I spent on the whole trip. Our guide met us right off the plane and navigated us through the terminal. Life changing experience

28 January 2026
Unprompted review
Royal Airport Concierge logo

Reply from Royal Airport Concierge

Daniel, thanks for your kind review! Taking the stress out of travel is our ultimate goal. We are delighted our team at CDG could provide your family with a seamless and effortless connection. Thank you for choosing Royal Airport Concierge!

Rated 1 out of 5 stars

Beware of Royal Airport Concierge

Beware of Royal Airport Concierge! They quoted me for services in Uganda and Tanzania, but later admitted they don’t operate there. Wasted my time—potential scam for travelers. Check reviews before booking. #TravelScam #AirportConcierge”

15 February 2026
Unprompted review
Royal Airport Concierge logo

Reply from Royal Airport Concierge

Dear, Kenneth, we sincerely apologize for the frustration caused by this misunderstanding. To clarify, our quoting system is automated to provide quick estimates, but in rare instances, it may display availability in locations where our local teams are temporarily fully booked or offline.

While we regret the error with the quote, it is important to emphasize that no payment was processed for this service. As we have thousands of satisfied clients worldwide, we take the label of "scam" very seriously. A scam implies financial loss or malicious intent; this was simply a technical discrepancy regarding availability, for which you were not charged.

We are sorry for the time wasted and hope you found an alternative solution for your trip.

Best regards,
The Royal Airport Concierge Team

Rated 5 out of 5 stars

Perfect for First-Time Travelers to the UK!

I had an incredible experience with Royal Airport Concierge on my first trip to the UK. The booking process was surprisingly fast, which I really appreciated since I was on a tight schedule. Once I landed, they were already there, and the greeter guided me through the airport (it was my first time travelling to the UK and Europe overall, and LHR was super intimidating to me, but they made everything easy). The immigration process was super quick. They saved me a lot of time and gave me comfort while experiencing this airport for the first time. I highly recommend their services to anyone!

18 January 2026
Unprompted review
Royal Airport Concierge logo

Reply from Royal Airport Concierge

Sara, we're so happy you enjoyed your LHR service. Looking forward to assisting you in the future.

Rated 1 out of 5 stars

I would give 0 starts if possible

I would give 0 starts if possible.

I contracted this service for 2 things: fast track line at the airport, and assistance with migrations as I do not speak spanish and I had a problem with my passport.

They took my case, charged my almost USD 1k, and then did not provide any of the services that were promised. The lady did not even speak spanish!!!

This is a total scam. Do NOT purchase this service at any point, they will misrepresent their services.

3 January 2026
Unprompted review
Royal Airport Concierge logo

Reply from Royal Airport Concierge

Hi! Thank you for your review. We must clearly address an important and non-negotiable point.

Assistance with passport control issues is strictly prohibited by law at all international airports worldwide, including Bogotá. Airport greeters are not permitted to intervene, communicate, influence, or assist in any way between passengers and immigration officers. Any attempt to do so would be a serious violation of airport security regulations and local law.

What you expected—intervention by the greeter regarding a passport issue—is not available through our service, any VIP service, or any airport service anywhere in the world. Such assistance is illegal and simply does not exist.

This limitation is clearly stated in:

- Our service description

- Our booking confirmation

- Our terms and conditions

The greeter met the passenger at the gate, escorted them through the airport, assisted with luggage, accompanied them to passport control, and escorted them through the airport to exit. This is precisely the scope of service that is legally allowed and was fully delivered.

Passport-related issues are the sole responsibility of the passenger and immigration authorities, without exception.

While we respect your right to leave feedback, the negative review is based on an expectation that is illegal, impossible, and explicitly excluded from the service you booked.

Best regards,

Royal Airport Concierge Team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look