CarSupermarket.com Reviews 

The experience at CarSupermarket.com Birmingham was good because Surjeet was brilliant friendly and dealt with me very well and quick too. Went into details with all my questions which in the end helped me to buy the car. Definitely would come back to buy another car especially if he is there.

Great staff and stock with a friendly no pressure approach to sales. We found the whole process very straight forward and transparent. Lewis did a great job and ensured all questions answered whilst explaining all the offers available. Collecting the vehicle was easy and stress free.We will be going back.

Car supermarket- Scunthorpe and in particular Gary were just fantastic, thankyou so much for such great service!

It was a pleasure buying from carsupermarket (Birmingham) the cars were reasonably priced, 12 month warranty, the sales people were extremely accommodating. If I was in need of another new vehicle in future I'll be using their services again.

CarSupermarket.com Birmingham were fantastic because As a salesman, Joe Roberts is brilliant to deal with. He's friendly, approachable, and always seems to have a solution to any problem. He is very humble and understanding, which makes the whole experience stress-free.

The only issue I had was when I returned my vehicle due to a faulty verification. A male Service Manager dealt with me and, unfortunately, the service I received was poor. His attitude was quite negative, and the situation became frustrating.

Thankfully, Joe stepped in, listened to my concerns, and handled everything professionally. He quickly resolved the issue and de-escalated the situation. His customer service was excellent and completely turned the experience around.

Joe is a top man and a real asset to the business. Thanks to the service and support he provided, I'll definitely be coming back in the near future when it's time for an upgrade. I look forward to dealing with Joe again.

Charlotte sorted everything out. Only took a few hours from start to finish, made it nice and easy. Reserved within about an hour of the first phone call ! Thank you

very easy to deal with and no pressure selling

I would recommend CarSupermarket.com Barnsley to friends and family because the total attention from walking through the door is focused on what you want, no one trying to sell you just any vehicle, it's about getting it right for you and meeting your needs

From choosing my car to arranging my delivery it was a dream service. Always polite when calling and no hard selling. Answered any questions I had and nothing was too much trouble. Highly recommend using car supermarket again.

The place was clean and the staff was very helpful and you didn't get harassed by them,when you needed help they was there when you was ready and Jason was brill

I'd definitely recommend CarSupermarket.com Birmingham because I had an excellent experience buying my car. Abdul was knowledgeable, honest, and never made me feel pressured. The staff answered all my questions, kept me informed throughout the process, and made everything straightforward. I would definitely buy from them again and highly recommend them to anyone looking for a quality vehicle.

Really helpful and professional.Good customer service

It’s been 11 days since i was told my case was being passed to a manager and i’ve still heard nothing. Very poor aftercare

Having previously left a positive review upon purchasing my car from CarSupermarket in Birmingham, having been on the end (and still ongoing) of some very poor customer service I would definitely think twice about purchasing your car from them. I drove my car home on the motorway after purchasing and thought the steering felt a bit funny but thought it was just me not used to the car. However two weeks in, it was definitely the car’s steering. I emailed Alex who had sold me the car and who said that if there was any help I needed to contact him, I did and got no reply, I chased up and got a call from someone called Dan asking me to get some quotes for inspection, which I did do and again got no response. Conveniently for them my 30 days consumer rights to reject the car had elapsed. I chased again and someone called Kevin called me back to tell me he had booked my car in at a local kwikfit that day at 3pm, no consultation, but I said I would try my best to get the car there. When collecting my car they advised that although the alignment was slightly off it wouldn’t be affecting the steering as it was and that a suspension arm had been replaced on the vehicle, the car is 2 years old. Worse case is that the car has been in an accident. I called and was told that Alex was in but when giving my name conveniently he wasn’t available and Kevin had left 30 minutes prior to me calling. I explained the situation to someone else who was going to get Kevin to call me. I’m still waiting 4 days later. I had such high hopes with a positive purchase originally that the customer service would follow through but apparently once you’ve brought the car they don’t want to help!

Great service from start to finish, shams explained everything to me so I didn't need to worry about anything.

Within a week of going into the branch I I had a new car. Staff listed to my requirements, my budget and preferences. I dodn't feel pressured into anythingthey where all lovely and proffesional.

Bought a car from these since owning it for just short of 3 month iv been back 5 times each time i take it has to go to the depot what you purchased from not your local one also had minor jobs sorted at my local garage and coverd bill myself as i dont have time to go drop the car of get a lift 70 miles home to get a lift 70 mile back for the car when they fob you off that they carnt find a fault even though you have a call recoring of the previous emplyee admitting theres a expensive time consuming fault but to allow the issue to get worse before bringing it back realistically if you get a good reliable car from them your fine if you get a car that needs work dont bank on it been fixed iv had 3 cars from these my brothers had one and freind had 1 out of the 5 cars 3 have been fine 1 got recalled cause brakes packed in as brake line was kincked and the one i have now has issues that im having to repair myself as im not going to let my engine brake over a 1500 pound fix have been advised to take to small claims court as i can get diagnostic reports from main dealer and independent garage also have recorded call of the garage confirming the issue we will just have to see were it goes from there overhall id say if you use these be carefull what you buy

Jack was super helpful, putting up with my calls too. I really appreciate how he dealt with everything for me as getting finance can prove difficult. I hope if I ever have to speak to someone again it will be Jack. So thankyou Jack!!

Excellent customer service

Phenomenal experience. I will try to keep short.

We reserved a car, and had it transferred, whilst on holiday in Egypt, to Birmingham; the guys in the call center were friendly and super helpful, and a shout out to Jack Burton is warranted. It was freshly MOTd, and had a video sent over for us to look over. The process to do this was simple, and efficient.

When we came to view the car, the condition and prep was outstanding. They really made an effort, which is a rarity nowadays. Freshly cleaned seats, proper valet, parked ready to view at the front, and with a full charge. All paperwork present. Utterly phenomenal. We have been to many dealers over the years, who cant even do one of the above, let alone all of it.

We bought the car there and then, and took it home, with the assurance that we had a 30 day 500 mile, return it if you dont like it arrangement, due to distance selling regs combined with their own policy. Awesome.

The buying process was simple, and friendly. Jon was brilliant, and a really helpful and normal bloke to deal with. Didnt feel fake at all, and the chat felt genuine. Everything was explained to me, simply, and coherently. New keeper registration, and taxing, all done in front of me, super quick. Additional products were offered, as expected, but it was quick, and ZERO pressure.

We have had the car a couple of weeks now and it is a gem. We love it. Exactly what we were after, in great condition. We had one small issue, which can happen with ANY used car, and this has been dealt with and refunded for already (brake fluid change, no biggie).

The ONLY thing i would say that could have improved it, was if we had a better PX valuation so we could have done a single transaction when changing our cars, however, that being said, they have to price their cars competetively.

Overall, i would highly recommend Carsupermarket.com, and will definitely consider using them again. Honestly, we have bought many cars (usually once a year at least), from a whole host of different traders, and this absolutely is up there as one of the best experiences. Thank you to all