CarSupermarket.com Reviews 

I did a part exchange of my old Toyota Yaris for a nearly new Aygo x which has been the best thing I have ever done! Lauren Wild at the Stockport CarSupermarket was brilliant throughout the whole process and problem-solved with me at tricky moments .... she was an absolute star!

I visited the car supermarket in Birmingham macadown lane.
I past exchanged my car for a newer model.
I dealt with Joe who I found very professional and was
happy to help and answer any questions easily, and was highly knowledgeable. The customer service was excellent with tea and coffee provided for customers who possibly could be there a couple of hours. I have always used this company and will continue to do so.

I was walked through the whole process from start to finish also with a follow up phone call. Was no more difficult than popping to the shops for a loaf of bread.

Absolutely awesome experience, smooth process and effortless. I'd endorse CarSupermarket.com Barnsley because the help from start to finish was smooth and brilliant.

Two parts to the review, hence the 4 out of 5 stars. The sales rep was faultless, very helpful and bent over backwards to get me the deal I wanted, at the time I wanted, so for him, 5 out of 5 all day long.

However, the way the car was prepped leaves a bit to be desired. There were still stains and marks on the inside, they had used silicone spray on the dashboard which fogs up the MID display area, and took a while to clean off. However most annoyingly, the person they have fitting the number plates has drilled two holes DIRECTLY INTO THE METAL BODYWORK to mount the number plate with tin screws, when there are two dedicated mounting lugs just above it. VERY UNPROFESSIONAL. I'm going to have to have them filled and painted to stop the area rusting over time, and get new number plates to mount correctly.

I was mis‑sold DuroCare and the whole refund process was a nightmare. Their own system showed I was entitled to a refund, but it was delayed for weeks and caused a lot of stress. When I gave honest feedback on JudgeService, they closed the thread without resolving anything. The customer service and refund handling completely ruined the experience. I wouldn’t recommend them based on how they treated me.

I have had two cars from these. One was rejected due to having an engine light on within a few days of arrival, they were happy to pay for repairs and diagnostics at the start, they they sent me to KwikFit to get further repairs completed. Who didn't manage to fix numerous other issues so I rejected the car.
My replacement was then sent within a few days of my other being returned.
Issue were as follows!!
Engine Management Light issues (reported 2 days after receiving the car) Reputable local garage had 2 attempts at fixing, Expert VAG specialist seems to have fixed the light issue, but now have a whirring noise at approx 40mph.
Constant loud brake noise (reputable garage advised they were lipped and needed replacing, was sent by carsupermarket to KwikFit again who wouldn;t replace even though they could hear the loud noise, went to KwikFit 3 times and carsupermarket did not replace brakes. Just had an MOT and advisory was replace brake pads! Which I am now expected to pay for!
Air Con/fans not pumping any air (Issue was fixed)
Rear Parking aid fault when first using the car. (Still have issues on and off now, but not every time I get in the car)
Rear washer jets not working. (Jets did work after repair, however, now front and rear washer jets not working)

I have since reported the following;
Front and rear washers inoperative (maybe linked to previous repair, but not sure)
Whirring noise at approx 40 mph
Passenger-side mirror not deploying when starting car
Loud brake screeching (been advised in report needed replacing, KwikFit disagreed but could hear the loud noise!)

Again, I have been to garages 10 plus times with this car to try and get issues fixed, every time I think the car seems to be okay a week later there is another issue. I have lost time from work, the car for probably longer than a month of the 6 months, i've borrowed another car, got lifts to and from numerous garages, without much thanks, considering I could have just sent the car back. I was also advised to wait a month or so before fixing the brakes to check the EML issue was resolved (I hope this wasn't to drag me past the 6 month period) This issue still hasn't been fixed, even though a reputable garage (not Kwiks**t) reported a week after buying the car that the brakes had a slight lip which was causing the noise, KwikFit advised nothing wrong but could here the very loud screech but couldn't change them as understaffed, carsupermarket then sent me to a KwikFit 15 miles away who said they couldn't find a fault. So this issue is still outstanding from the first 6 months also.

As soon as 6 months passed the aftersales team become completely uninterested in you, requested me to pay diagnostic fees and see if warranty would cover the issues! I had to report to the finance company also and pay for engineer reports from my own pocket even though I have all the evidence that this was reported in the first few days after receiving delivery of the car.
I'm now left with a car that has issues and is going to cost me thousands, the way it's going there will be another problem within the next couple of weeks too.

Considering the numerous issues with the rejected car, I would have hoped this car would have been thoroughly checked considering the previous issues, but within 2 days EML on. Very unlikely that 4 issues appeared within 3 days of having the vehicle! And none of them were there when the car left the garage.

I could not tell you how strongly I would say do not use this company if you want to buy a used car!

Also, they are not accredited to the Motor Ombudsman, so they can not take over your complaint either. Which I think speaks huge volumes!

CarSupermarket, please do not reply to me with sorry for your experience please email us. You do not care and have not helped me for 8 months! So do not pretend you care about the customers as you clearly do not.

In response to the ridiculous reply that I knew would come! I think anybody looking at buying a car should twice. They say my car didn't have faults present on arrival but I have all evidence to show I reported these within 4 days of the vehicle being delivered. The engineers report I personally had to pay for (more costs to me!) showed that the fault that is currently there, AdBlue pump reductant was linked to previous faults of DPF and EGR cooler. You then got your own report done to state the opposite!
With regards to the previous car you accepted in rejection. This was within a month, you had no choice and knew I was getting another car from yourselves so it didn't matter. My current car is over 6 months so you do not have to legally take it back under consumer rights. So that's another load of rubbish! You are not fair at all, but I knew you'd make it look like you've done all you could. By the way I reported a brake issue within 4 days and they still haven't been replaced!! Thanks!

Really easy and smooth experience, staff were really helpful...

The car I was interested in purchasing was moved to Barnsley which was easier for me to travel to. All the staff at Barnsley were extremely pleasant, helpful and professional. I had a lovely sales executive called Kasia. The car was spotless inside and out. A little more information on how some things worked would have maybe helped without the use of the handbook, until I have familiarised myself with all the controls. However, the following day , a warning light came on, which when I rang Carsupermarket they asked me to return to Barnsley straight away and the car needed a new sensor, which has been ordered. Unfortunately, this is an 80 mile round trip for me so not one I want to be doing on a regular basis. The following day the coolant warning light came on. Checking the level I found it was way below the minimum mark. Although this was something I was able to do myself, I was disappointed that these things under the bonnet had obviously not been checked before the sale. This is something that needs addressing. I was surprised to find that no one noticed the car didn't have a parcel shelf, discovered after my test drive. Kasia immediately ordered one to be delivered to my home address to avoid another trip to Barnsley. Yes, some of these things could have been avoided but the service I have received from Carsupermarket has been very good.

Gareth was great from start to finish. Even dealing with a slight issue, everything was dealt with professionally & with great communication

would highly recommend CarSupermarket.com Scunthorpe, and in particular Jack Filmer, who was absolutely outstanding throughout the entire process. From the very first contact, Jack was patient, professional and genuinely helpful. We had many questions, a few changes of mind along the way, and Jack handled everything with kindness and without any pressure whatsoever. The whole experience was smooth, transparent and stress-free. We are absolutely delighted with our Vauxhall Mokka and would not hesitate to return in the future. A fantastic team! 🌟

Easy to deal with all good

All staff were very welcoming and friendly, making sure you were comfortable, offering drinks, but also making sure you were seen. Jason Dorset was amazing and made the whole experience exceptional.

Looking for a car we noticed car supermarket charge £199.00 Admin fee, it takes 10 mins to inform DVLA and I'll put the money directly into their account ! Personally I'd include this fee with the price of the car and delete the greedy admin fee because it doesn't Impress it offends . Imagine shopping at Tesco and your grocery bill comes to £75 and the assistant says oh there's also a £5 admin fee as well , we wouldn't tolerate it atTesco so why should we at Car supermarket? They have administration like every other business does it's part of the process

Car supermarket always have a great selection of cars and go above and beyond to help you find the car you want thanks john

It was simple quick and no fuss.
Your not judged or pressured into anything

Very proffesional friendly staff who go out of there way to make you feel at ease

Friendly staff that I dealt with
Easy quick buy off new car
When I got the car the exterior wasn't very clean and the interior although had been cleaned couls have been cleaner. There was 0 electric charge on the car and very very little petrol. I was able to get to the petrol station but would have excepted more.
The sale happened very quickly. I did find it slightly unfair you have to pay to test drive a car unless you sign up to buying it straight away and then you get 30 day money back guarantee.
It did make me feel more pressured to accept the 30 day guarantee rather then been able to actually try before i buy with 30 day money back guarantee.

10/10 for everything... Id previously had an awful experience with Syt*er and B*g motoring World, these guys absolutely knock the socks off both companies I've previously been to. Everything from customer service, to looking after you from start to finish has been brilliant. The guy who sold me the car, Shay was great, highly knowledgeable and got me a great deal.
If you've got kids, they even have a popcorn machine, lollipops and drinks! You AND YOUR KIDS are actually made to feel valued, rather than treated as an inconvenience.

Can't speak highly enough of them, like I said... Absolutely 10/10 and will return here to buy my next car.

CarSupermarket.com Birmingham were fantastic because they went above my expectations and there was no pressure at all help me chose the correct car for my requirements.