Cars & Bids Reviews 

416
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the selling and buying processes exceptionally easy, straightforward, and streamlined, making transactions smooth and stress-free. Many appreciated the platform's reliability and secure SafePay service, which instilled confidence. Sellers frequently achieved excellent prices, often exceeding expectations, and valued no seller fees. However, some customers noted significant issues with purchased vehicles, reporting undisclosed problems requiring costly repairs or rendering cars undrivable. A few also found the listing process, particularly photo submission, overly strict and difficult, causing frustration and delays.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many describing the process as seamless,... See more

Website

Clients share positive opinions on the website, with many praising its ease of use and streamlined experience... See more

Service

Consumers find service to be positive, with many reviewers appreciating the ease and straightforwardness of... See more

Product

Users describe ambiguous interactions with the product, with some reviewers having positive experiences... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers expressing satisfaction with the final... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The most straightforward selling experiences ever! Communicative, knowledgeable, & friendly staff. Surprisingly easy submission process, quick easy selling process. My trade in offer was $1100, Cars &... See more

Rated 5 out of 5 stars

This site is amazing for sellers. I spent $0 throughout the whole auction experience. Everything from the layout of the website, the helpful support team and the amazing community was flawless. Althou... See more

Company replied

Rated 5 out of 5 stars

Buying a car through Cars & Bids is a great experience. First, the quality of the cars seems to be set at a high bar, and second, the bidding experience is easy and reliable. Cars and Bids' post purch... See more

Rated 5 out of 5 stars

Using Cars & Bids was the easiest and most rewarding method of selling a car I ever had. I got top dollar and the process and experience couldn't be easier. SafePay service for closing the deal was ev... See more

Company replied


Company details

  1. Auto Auction
  2. Auction House
  3. Auto Market
  4. Online Auction Service

Written by the company

Daily auctions of cool modern cars, trucks, and SUVs - Incredible cars - Auctions each weekday - Huge audience & incredible community


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

416 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(416)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

What to expect and “what a steal”…a seller’s greatest fear

I know it's not necessarily Cars&Bids fault...and I'm sure my comments or what I think now will have no impact on their operation or success. Not to mention knowing that I sound cranky and clueless - please cut me some slack on the rant.

I put 2 stars because I would like at least a couple of people actually read my review vs. 1 star which most people (and me) dismiss as a crazy who is clueless about whatever they are rating and can't work the blender or complain about a bad shipping box.

But, I cannot tell you how disappointed I am with how my auction went at Cars&Bids.

I really needed to get full value for my vehicle. I chose Cars&Bids because it looked like it had the experience and processes to get me maximum value for a very nice Volvo S60R.

I asked for a reserve and was guided/talked out of a reserve saying no reserve will help get bidders very interested (I do get the logic but logic didn't help me).

You can tell by the comments posted on the site after my sale ended that people recognized this was a terrible auction for me with several noting this was a "steal" - and you can also tell from the comments that viewers were very surprised at the low, final bid amount.

I needed maximum value and was obviously correct in my original plan to have a reserve but was talked out of it by the Cars&Bids team. I actually had the time to hold my S60 and post it on a number of sites to get maximum value over time. But, I did not because of Cars&Bids' apparent success of getting close to full value in a short timeframe.

The sale of my vehicle was going to help pay for a family event. That is not possible now.

While others have had apparent success with the site and I know this is the nature of auctions, I cannot recommend this service. When asked or when given the opportunity, I have to share my opinion with others so they make informed decisions about reserve and get maximum value and do not end up as disappointed as I am.

(Note: I must add a comment: Even though I'm frustrated with the ultimate outcome, I must say that the buyer of my vehicle seems to be a great guy. Very nice and personable and a Volvo lover so it is nice to know who ended up with my vehicle. So, I guess enough people who regularly buy vehicles here find the process works for them, even if it didn't for me.)

14 October 2025
Unprompted review
Cars & Bids logo

Reply from Cars & Bids

Hi Mike,
We're sorry to hear that you're unsatisfied with your experience on Cars & Bids, and appreciate you taking the time to leave us your feedback.
Auctions have an inherent variability in result due to a number of external factors. However, as evidenced by our staff and leadership's regular choice to go No Reserve, the data clearly shows that No Reserve auctions get more views, watchers, bidders, and bids - ultimately leading to a stronger result.
We're sorry that you're unsatisfied with the result of your auction.
If you have any questions or additional feedback, we would love to hear from you at support@carsandbids.com

Rated 1 out of 5 stars

Very disappointing experience

Title: Very Disappointing Experience – Poor Support and Unfair Practices

I had a very negative experience with Cars & Bids. After winning a bid, I received no real assistance from their team to complete the purchase. Despite the seller not following through, I was still charged a buyer’s fee. When I disputed the charge, instead of addressing my concerns, they disabled my account entirely.

Their customer service is extremely inconsistent — communication is limited to emails and chat, which are often unresponsive or delayed. Overall, the experience felt unprofessional and borderline scam-like. I would strongly advise others to be cautious when using Cars & Bids.

14 October 2025
Unprompted review
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Reply from Cars & Bids

Hi MafiMia,
We've requested more information through Trustpilot so we can better understand what happened after your auction win.
While failures to complete the sale are incredibly rare, in the event that these failures are caused by the seller, we refund the buyer and ban the seller from all future activity on Cars & Bids.
Thank you, and we look forward to receiving more information.

Rated 5 out of 5 stars

Great platform! Great community! Great support!

Cars and Bids provides a very streamlined and modern experience to sell your car. Great platform and great community. Highly recommend!

11 August 2025
Unprompted review
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Reply from Cars & Bids

Thank you, Holden! We are so happy to hear that you had such a great experience selling your special car on Cars & Bids!

Rated 5 out of 5 stars

Great buying experience

Great buying experience! All went very smooth.

23 August 2025
Unprompted review
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Reply from Cars & Bids

Thank you! We are overjoyed to hear that you had such a great experience winning your special car on Cars & Bids!

Rated 5 out of 5 stars

Easy selling process

Easy selling process, wonderful support. I'll definitely be back to list more cars soon!

22 August 2025
Unprompted review
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Reply from Cars & Bids

Thanks, Nevan! We are overjoyed to hear that you had such a great experience selling your special car on Cars & Bids!

Rated 5 out of 5 stars

Very Happy With Process and Result!

Much more responsive than another auction site. Always got a quick reply to chat. Right place to sell E46 M3 based on prices from other sites. SafePay and no seller charges made for a great experience

2 September 2025
Unprompted review
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Reply from Cars & Bids

Thank you, Jeff! We are so happy to hear that you had such a great experience selling your M3 through Cars & Bids!

Rated 5 out of 5 stars

A hassle-free way to sell your car

Cars & Bids has the auctioning process down to a science.
I've never sold a car before, never mind doing it through an auction. I had no idea what I was doing. Cars & Bids basically held my hand throughout the whole experience, giving me plenty of support and encouragement. I was assigned an auction manager (shout out to Michael!) who was knowledgeable, patient, and helpful.
The auction went for 7 days. The last hour was exciting, as the bidders got into a little bidding war.
Immediately after the auction was over, my auction manager messaged me with next steps on how to complete the sale.
Cars & Bids doesn't pay the seller. The winning bidder and the seller have to make their own arrangements for payment and delivery. Cars & Bids advised me on the best way to proceed with the transaction.
I love that Cars & Bids continued to reach out over the next few days to see how things were going with contacting the buyer, and to offer any support. My transaction with the buyer went smoothly. I had no issues with receiving payment in the form of a bank draft.
I should note that the car I sold was a 2001 Lexus ES300. Because of the age of the car, other used car dealers were only offering $1000-$2500 for it. It sold on Cars & Bids for $9650.
It is also worth mentioning that it's free for sellers to list on Cars & Bids. The buyer, though, pays a fee of 5% of the sale price to Cars & Bids, with a minimum of $250 and a max of $7500.
I have nothing but good things to say about Cars & Bids. I was too afraid to do a private sale because I didn't know how to safely handle doing test drives with strangers. Cars & Bids was a great way to sell my car without having to interact with strangers in person. If I ever have to sell a car in the future, I definitely would use Cars & Bids again.

15 August 2025
Unprompted review
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Reply from Cars & Bids

Thank you so much for the glowing review! We are overjoyed to hear that you had such a great experience selling your Lexus on Cars & Bids!

Rated 5 out of 5 stars

Held my hand through the whole process…

Held my hand through the whole process to sell my car and got what I wanted through the bids.

29 August 2025
Unprompted review
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Reply from Cars & Bids

Thank you! We are so happy to hear that you had such a great experience selling your special car on Cars & Bids!

Rated 5 out of 5 stars

C&B / A honest company

The great help that I received from customer service from the beginning the end of his sale.

24 August 2025
Unprompted review
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Reply from Cars & Bids

Thanks, Timothy! We are overjoyed to hear that you had such an excellent experience on Cars & Bids!

Rated 1 out of 5 stars

Will not use Cars and Bids

I had uploaded over 100 pictures and because I had TWO pictures that did not meet their standard, I was not able to proceed in the listing. This was a 2- week process with them and became such a headache. I had already accepted a lower reserve than I wanted to. I truly feel like the seller does not have control in the listing process. Having a standard is great but not be able to move forward is absurd. I will not be listing any vehicles on this site.

26 August 2025
Unprompted review
Cars & Bids logo

Reply from Cars & Bids

Hi Callis,
Thank you for taking the time to leave us your feedback. We're sorry to hear that you're unsatisfied with your experience on Cars & Bids, and have requested more information through Trustpilot so we can better investigate your specific experience.
We maintain a high standard of photography and listing collateral, though we are generally flexible when there are just a few missing shots. Please reply through Trustpilot so we can review your submission and make necessary adjustments to our processes. We hope you consider Cars & Bids again in the future.

Rated 5 out of 5 stars

Great approach

5 August 2025
Unprompted review
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Reply from Cars & Bids

Thank you, Sam! We are overjoyed to hear that you had such a great experience on Cars & Bids!

Rated 5 out of 5 stars

Highly recommended: Excellent experience

Excellent experience. Carsandbids made buying a car from a private party a breeze. I highly recommend their SafePay and financing offerings too.
Keep in mind that you'll pay 5% of the transaction to Carsandbids as a fee and you'll pay sales tax as well.

15 August 2025
Unprompted review
Cars & Bids logo

Reply from Cars & Bids

Thanks, Erdem! We are so happy to hear that you had such a great experience bidding on and winning your special car on Cars & Bids!

Rated 5 out of 5 stars

Great organized selling process

Great organized selling process. With a large audience for special vehicle

1 August 2025
Unprompted review
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Reply from Cars & Bids

Thank you! We are overjoyed to hear that you had such a great experience selling your special car on Cars & Bids!

Rated 5 out of 5 stars

Great selling platform

Great selling platform! Flawless execution.

1 August 2025
Unprompted review
Cars & Bids logo

Reply from Cars & Bids

Thanks, Stradi! We are so happy to hear that you had such a great experience on Cars & Bids!

Rated 1 out of 5 stars

They only care about thier commission

I was bidding on a car on 08-13-2025 on Cars and bids and instead of bidding $26,501 I accidentally bid $36,501...It was with less than a minute to go and I won the car. I was upping my bid $750 not $10750...I immediately stated it was a mistake but it was 2 late. I immediately called the seller and explained and he understood and told me that bid of $26,501 would not buy the car as reserve was $32,000. We agreed to unwind the deal. I offered to pay his entry but luckily there was no entry fee. I contacted cars and bids and they basically told me to bad either we follow through with the deal or we are banned and our $1825 buy fee was non refundable. I explained we would call our credit card and fight it...They were quick to say to bad we have a team to fight that. This is a obvious mistake that anyone with decency would make right. You can see its an obvious mistake! Cars and Bids has 17 Better Business Bureau reviews that they did not even bother to reply to! All they care about is thier Sell fee! F-

UPDATE...Cars and Bids has agreed to refund the buy fee. Will verify once credit card company issues the credit.

10 August 2025
Unprompted review
Cars & Bids logo

Reply from Cars & Bids

Hi Eric,
We're sorry to hear that you're unsatisfied with your experience on Cars & Bids.
Our multi-step bidding process is incredibly clear that bidding will immediately reach your entered bid amount. Many thousands of bids are placed every week without mistake due to our clear, concise flow.
Your substantial bid jump was within reason for the car you won, and ended competitive bidding. Reducing the agreed sale amount after removing competition is clear and obvious auction manipulation. We care deeply about auction integrity, and have zero tolerance for this behavior.
As we have discussed via chat and email, you are welcome to complete your auction purchase at the bid amount. Failure to follow through with your win is in direct violation of our Terms of Use, resulting in the forfeiture of your buyer's fee and permanent removal from Cars & Bids.
If you have any questions, you can contact us at support@carsandbids.com.

Rated 5 out of 5 stars

Accurate listing and easy process

Accurate listing , great presentation and easy to manage biding procedures.

29 July 2025
Unprompted review
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Reply from Cars & Bids

Thank you, William! We are overjoyed to hear that you had such a great experience bidding and winning your special car on Cars & Bids!

Rated 1 out of 5 stars

Car starts but not drivable

Car delivered. Wife took it for. drive. Smelled bad and had to pull over. Got it towed to service and Boxster won't hold oil or coolant. This platform needs a way to protect buyers. The owner/mechanic said the pre-purchase inspection was negligent and documents to show repairs were 50% complete. Mechanic said don't drive it until repairs are made which will cost $2,500 just so it holds oil and coolant. Other repairs documented I got estimates on and knew I would inherit that but expected a car that was driavle - not just start.

8 August 2025
Unprompted review
Cars & Bids logo

Reply from Cars & Bids

Hi James,
Thank you for taking the time to leave us your review. We're sorry to hear that you've had a negative experience with winning your Boxster.
We've requested more information through Trustpilot so we can directly review your auction and seller. Our dedicated post-auction team has no records of reported issues with recent Boxster sales to anyone with the name James or Jim. Please provide the email address tied to your Cars & Bids account through Trustpilot, or contact us at support@carsandbids.com with more information.
While all bids are binding, and due diligence (including pre-purchase inspections, personal viewings, etc.) is to be done before bidding, we do not tolerate vehicle misrepresentation by sellers. Our team will work with you and the seller to come to a resolution on the matter, and we may decide to discontinue listings from the seller if we find them to have misrepresented the vehicle.
Please contact us with more information so we can further investigate the issue.

Rated 5 out of 5 stars

Audi Q7 - Super easy & Awesome!

I recently sold my Audi Q7 through CarsandBids.com. It was an awesome experience, and the team was super attentive.

27 July 2025
Unprompted review
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Reply from Cars & Bids

Thank you, Mat! We are overjoyed to hear that you had such a great experience selling your Audi through Cars & Bids!

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