Absolutely incredible service from Greg from start to finish! He made the whole process of buying our new car completely seamless and stress-free. He was friendly, knowledgeable, honest and genuinely... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Absolutely incredible service from Greg from start to finish! He made the whole process of buying our new car completely seamless and stress-free. He was friendly, knowledgeable, honest and genuinely... See more
Company replied
Terrible car was leaking in water, petrol cap Would not open, had to chase several times and never got through to the Wolverhampton branch. In the end ended up visiting the branch to be told the car... See more
Company replied
From the moment I walked in , felt very welcomed , greeted by Joven and his calm personality helped when making a decision, no pressure , you can tell he has the costumers best interests at heart . Th... See more
Company replied
Very good experience from the first online enquiry to booking a test drive and finally to the purchase. Staff were informative, polite and didn't attempt to push any extra purchases. Would definitely... See more
Company replied
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Written by the company
Armstrong Way, WV13 2QU, Willenhall, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Greg the sales rep was great and has been let down by his manager. We had spent 2 hours and test driven the car everything was fine and we were ready to pay, until they wanted us to take out a warranty. We said we don’t want the warranty and have since found out a 1 year warranty is actually FREE on the website! Furthermore the car suddenly got reserved by another branch as soon as we declined the warranty! Coincidence I think not! Our time has been wasted and nothings been gained.

Reply from Carsa - Wolverhampton
Joven Singh Deol was very helpful excellent customer service very knowledgable he helped us find the perfect car I will personally recommend him to others for finding the right car

Reply from Carsa - Wolverhampton
Great servicd with the sellers had a great experience

Reply from Carsa - Wolverhampton
Awful experience, car at wrong location, not charged or washed , ripped off on part exchange process, warranty I was offered was withdrawn, hard sell on extras etc. etc. . Took 11 hours for me to collect car and return home .

Reply from Carsa - Wolverhampton
Nando was a true gent. He didn't put me under pressure and made me feel comfortable giving me all the facts and information needed to make an informed decision. Definitely recommend the service

Reply from Carsa - Wolverhampton
Tariq was super helpful from start to finish! Would highly recommend asking for him if you’re looking for a car here. His knowledge was exceptional and his non pushy approach made the whole process of getting my first car a breeze.

Reply from Carsa - Wolverhampton
Marius Wolverhampton,
Although I didn’t end up buying the car, I would like to leave a positive review for the seller. He was a very friendly, honest, and straightforward person. He answered all my questions, provided all the information I needed, and was very professional throughout our communication. Great attitude and excellent customer service — I would definitely recommend him.

Reply from Carsa - Wolverhampton
Employees were very great and helpful. The manager Sanjay and Tariq were very helpful.

Reply from Carsa - Wolverhampton
Tariq and Sunjay were excellent with great customer service. Highly recommend made the entire process flaw less

Reply from Carsa - Wolverhampton
Was served by Marius from Wolverhampton and I couldn’t recommend anyone better. Polite and amazing customer service

Reply from Carsa - Wolverhampton
Wonderful customer service from Marius at Wolverhampton branch, kept updated on every step very helpful and friendly would recommend anyone to buy from here .

Reply from Carsa - Wolverhampton
Norris at carsa wolves was brilliant. Thank you

Reply from Carsa - Wolverhampton
Marius Wolverhampton, it was great visiting the branch, was very funny and a great character made the experience very enjoyable and smooth, I would like to give a big shout out to him, what a great guy !!!

Reply from Carsa - Wolverhampton
I really enjoyed my experience with Marius from Wolverhampton

Reply from Carsa - Wolverhampton
My experience was fabulous!! With Marius from carsa Wolverhampton

Reply from Carsa - Wolverhampton
Marius. Wolverhampton Branch.
Thank you so much Marius for your time and patience in helping me choose the right car for myself.
Fantastic experience thank you ☆☆☆☆☆

Reply from Carsa - Wolverhampton
Marius wolverhampton.
Marius was really helpful in helping us to make appropriate decisions regarding a purchase. Percise with all information we required.
We shall be back to talk further.

Reply from Carsa - Wolverhampton
Marius was extremely helpful in Wolverhampton. Made buying a car really easy for us.

Reply from Carsa - Wolverhampton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.