Absolutely incredible service from Greg from start to finish! He made the whole process of buying our new car completely seamless and stress-free. He was friendly, knowledgeable, honest and genuinely... See more
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Absolutely incredible service from Greg from start to finish! He made the whole process of buying our new car completely seamless and stress-free. He was friendly, knowledgeable, honest and genuinely... See more
Company replied
Terrible car was leaking in water, petrol cap Would not open, had to chase several times and never got through to the Wolverhampton branch. In the end ended up visiting the branch to be told the car... See more
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From the moment I walked in , felt very welcomed , greeted by Joven and his calm personality helped when making a decision, no pressure , you can tell he has the costumers best interests at heart . Th... See more
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Very good experience from the first online enquiry to booking a test drive and finally to the purchase. Staff were informative, polite and didn't attempt to push any extra purchases. Would definitely... See more
Company replied
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
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Armstrong Way, WV13 2QU, Willenhall, England, United Kingdom
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I’ve been in contact with Marius from Wolverhampton, he was great and help me out with all the information I needed. I’d definitely recommend him and this garage to anyone. Thanks for you help

Reply from Carsa - Wolverhampton
We booked for a car to be reserved in Gloucester but it wasn’t able to be delivered that’s why I have given 4 stars otherwise when we made the trip to Wolverhampton Tariq was fantastic and found the car straight away. The sales process was seamless and Tariq was friendly and knowledgeable about the Ionic 5. Thanks to Tariq we drove away with the car that day. Thank you 🙏

Reply from Carsa - Wolverhampton
Tariq was fantastic - guided us through the process and also gave us the space to make the right decision. Thanks a million.

Reply from Carsa - Wolverhampton
I had a great experience from start to finish. The staff were friendly, professional, and helpful throughout the process. They explained everything clearly, answered all of my questions, and made buying the car straightforward and stress-free. I'm very happy with my purchase and would recommend Carsa to anyone looking for a reliable vehicle and excellent customer service.

Reply from Carsa - Wolverhampton

Reply from Carsa - Wolverhampton
Absolutely disgusted in the online quote after telling the truth to travel 1hr and have £2200+ knocked off the quote to be told it will go to auction. Staff were nice

Reply from Carsa - Wolverhampton
Greg at Wolverhampton was very helpful and also Elle who did some of the paper processing work.
Facilities at the site were good, with access to drinks and toilet facilities

Reply from Carsa - Wolverhampton
Marius from Wolverhampton, amazing customer service, highly recommended as a sales person, 100% would go through him again for a car, very helpful, friendly, and helps with all your needs and wants in a car

Reply from Carsa - Wolverhampton
Marius was our salesperson, very good to do business with, was no pressure from him, helped us with every question, made it a smooth and easy process to purchase a car, would happily recommend !

Reply from Carsa - Wolverhampton
Excellent customer service by Byron and Karan. Super helpful and spent time with me to answer all the questions I had.
Thanks so much guys!

Reply from Carsa - Wolverhampton
We had a great experience with Carsa. We got a car the same day. Only thing I will say is that we paid a £39 deposit to keep a car in hold. We have been chasing for over 2 weeks for that to be refunded which is fully refundable due to taking the car. We didn’t have it taken off the final bill. Trying to get hold of someone it’s really difficult.

Reply from Carsa - Wolverhampton
From the time we entered cards we were made to feel welcome and nothing was too much trouble. Ellie sorted us out straight away with what we were looking for in a polite and professional manner. Again nothing is too much trouble for this team. Jay from management was top class, sorted out a lift from cards to home, back to carsa, and back home again by Gregg who was also a top person, I can't believe the first class service these guys give to their customers. We used them when they were car shop and will continue for the future. Thank you team you are amazing 🤩

Reply from Carsa - Wolverhampton
Absolutely amazing staff and very informative and helpful doing their best to get me a vehicle that was cost effective and ideal for my purpose explaining how each finance works.

Reply from Carsa - Wolverhampton
Greg was great, very polite, had a problem with the finance, technical problem, but was sorted

Reply from Carsa - Wolverhampton
From our very first experience with Carsa, we knew we would happily return—and this second experience has only reinforced that decision. The service was exceptional from start to finish, with regular updates at every stage of the process. Our sales consultant and the Manager were both professional, knowledgeable, and genuinely committed to providing outstanding customer care. Their attention to detail, clear communication, and friendly approach made the entire experience smooth and stress-free. Thank you for another excellent experience—we highly recommend Carsa to anyone looking for first-class service.

Reply from Carsa - Wolverhampton
Norris was absolutely great! Couldn’t ask for more! He was extremely helpful and very very nice and polite. Thank you Norris!!!

Reply from Carsa - Wolverhampton
Amazing service and very helpful staff especially Norris very polite and professional!

Reply from Carsa - Wolverhampton
Kayden provided really good customer service and the overall process was very smooth and quick

Reply from Carsa - Wolverhampton
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