Absolutely incredible service from Greg from start to finish! He made the whole process of buying our new car completely seamless and stress-free. He was friendly, knowledgeable, honest and genuinely... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible car was leaking in water, petrol cap Would not open, had to chase several times and never got through to the Wolverhampton branch. In the end ended up visiting the branch to be told the car... See more
Company replied
From the moment I walked in , felt very welcomed , greeted by Joven and his calm personality helped when making a decision, no pressure , you can tell he has the costumers best interests at heart . Th... See more
Company replied
Very good experience from the first online enquiry to booking a test drive and finally to the purchase. Staff were informative, polite and didn't attempt to push any extra purchases. Would definitely... See more
Company replied
Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
Armstrong Way, WV13 2QU, Willenhall, England, United Kingdom
- 02046402216
Summer price drops
4.6
Excellent
132 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service from Ellie
Fantastic service from Ellie, no pressure, always wanted to help. A great asset to the business. Could not recommend her highly enough!
16 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Mrs Cannell,
We're so pleased to hear about your fantastic experience with our team member. It's wonderful to know they provided such helpful service without any pressure. Thank you for your high recommendation!
Best Regards,
The Carsa Team
The sales man Norris was excellent and…
The sales man Norris was excellent and the choice of cars was great and he helped pick out the car best for us and explained everything to use
16 August 2026
Reply from Carsa - Wolverhampton
Dear Bethan,
Thank you for taking the time to share your experience. We're delighted to hear that our salesperson was excellent and helped you choose the best car, explaining everything clearly. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
We had a great experience today with…
We had a great experience today with Shaw, he was very friendly, knowledgeable and patient with us and helped us find our perfect car. We highly recommend you visit him
15 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Amy,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was friendly, knowledgeable, and patient, helping you find the perfect car. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
Excellent service - Wolverhampton branch
I went to look and test drive a couple cars, took a week to consider then came back. Tariq at the Wolverhampton branch was brilliant with my purchase. There was no hard sell in my opinion, even though I did go with the extras because my own research came to the same or you could get cheaper but what sold it for me was that it was just one contact with Carsa. There was friendly advice and room for negotiation on the xtras. Highly recommend asking for Tariq if you're interested in purchasing a car.
However be aware that when they say you get AA breakdown included in with warranty it's not. This I'm not happy about when Tariq told me this but when asking about the this he then said I got it wrong.
15 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Kym,
We appreciate you sharing your experience with us. We are pleased to hear that our team member provided excellent service and that you found our advice helpful during your car purchase. We also understand your disappointment regarding the breakdown cover. We are reviewing our communication processes to ensure clarity on all included benefits. Your feedback is invaluable as we continuously strive to improve our customer experience.
Best Regards,
The Carsa Team
Friendly enough staff but the buying…
Friendly enough staff but the buying experience wasn’t up to the standard expected. Bought a BMW for over £23,000 and was offered £14,000 for my Audi on the website which was clear of finance and wanted to pay the balance outright. Turned up to the dealership and was offered £9,000 for my p/x as I was told it was a glitch on the website and was told that I had to commit to a deal there and then as they wouldn’t hold on to the car. Decided to buy it outright as it was competitively priced. Would recommend at a price point but not for the overall customer experience.
14 August 2026
Reply from Carsa - Wolverhampton
Dear Sandip,
We appreciate you sharing your experience and are sorry to hear about the discrepancy with your part-exchange valuation. We understand how frustrating it must have been to receive a different offer upon arrival. We are reviewing our website's valuation tool to prevent such issues and ensure consistency for our customers. We value your feedback as it helps us improve our customer experience.
Best Regards,
The Carsa Team
Marius was very helpful and helped…
Marius was very helpful and helped answer any and all questions I asked and was very friendly
13 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Customer,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful, answered all your questions, and was very friendly.
Best Regards,
The Carsa Team
Great service
Marius has been excellent and very helpful, very happy with my purchase.
13 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Tom,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was excellent and very helpful, and that you are happy with your purchase. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
an amazing experience
Had an amazing experience this evening at Carsa, we reserved a car online to test drive, from the moment we walked in to the moment we signed on the dotted line, Kaelan and Kay were really helpful and informative. Now we are the proud owners of a new Qashqai. Happy days! Thanks again guys!
12 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Emily,
We're delighted to hear you had such an amazing experience with us, from reserving your car online to driving away in your new Qashqai. It's wonderful to know our team was so helpful and informative throughout the process. Thank you for your kind words!
Best Regards,
The Carsa Team
Great experience buying my car from…
Great experience buying my car from Cara today. Marius in the Wolverhampton branch was very supportive from start to finish. Great customer service, I would highly recommend.
12 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear James,
Thank you for taking the time to share your experience. We're delighted to hear that your car buying experience was great and that our team member at the Wolverhampton branch provided supportive customer service from start to finish. Your high recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Brilliant experience from Kai and Jovan
Brilliant experience from Kai and Johan
12 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Miss Murkett,
We're so glad you had such a brilliant experience with us! We truly appreciate your kind words.
Best Regards,
The Carsa Team
Ellie was really helpful and very easy…
Ellie was really helpful and very easy to deal with.
12 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Nigel,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was helpful and easy to deal with.
Best Regards,
The Carsa Team
I came to view a vehicle and ended up…
I came to view a vehicle and ended up leaving with one. The service provided by both Kealan and Karan was phenomenal, I was able to make my own choice without any interference and nothing was too much trouble. Their customer service skills were excellent.
12 August 2026
Reply from Carsa - Wolverhampton
Dear Isshika,
We are delighted to hear you had such a positive experience and that our team provided phenomenal service. It's great to know you felt comfortable making your own choice without interference, and that nothing was too much trouble.
Best Regards,
The Carsa Team
Very relaxed showroom no hard sell
Very relaxed showroom no hard sell, sales team only came to us when we needed them, PX was as quoted near enough anyway pleasant experience and happy with car
11 August 2026
Reply from Carsa - Wolverhampton
Dear Steven,
Thank you for taking the time to share your experience. We're delighted to hear you appreciated the relaxed atmosphere and that our team was there when you needed them. It's great to know you had a pleasant experience and are happy with your car.
Best Regards,
The Carsa Team
Norris was a great salesperson
Norris was a great salesperson, very enjoyable and easy experience. Highly recommend.
10 August 2026
Reply from Carsa - Wolverhampton
Dear Nuha,
Thank you for taking the time to share your experience. We're delighted to hear that our salesperson provided a very enjoyable and easy experience for you. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Gregg and Kay in Wolverhampton were…
Gregg and Kay in Wolverhampton were quality, quick and easy experience, best place to buy in West Mids
10 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Jude,
Thank you for taking the time to share your experience. We're delighted to hear that you had a quality, quick, and easy experience with our team in Wolverhampton. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Just bought a new car from Carsa my…
Just bought a new car from Carsa my first from here. The sales assistant Greg was really good didn't force anything but listened to what I needed and helped me sort out what I needed. Thank you for all your help
9 August 2026
Reply from Carsa - Wolverhampton
Dear Adetutu,
Thank you for taking the time to share your experience. We're delighted to hear that you found the sales assistant helpful and that they listened to your needs, making your first purchase from us a positive one.
Best Regards,
The Carsa Team
Reply from Carsa - Wolverhampton
Dear Dean,
We're so glad to hear that our team member provided you with such professional service. We appreciate your kind words!
Best Regards,
The Carsa Team
Excellent experience
Excellent experience, we were looked after by K and Byron. We found our perfect car and method of payment through some good advice.
8 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Ken,
Thank you for taking the time to share your experience. We're delighted to hear you had an excellent experience and found your perfect car with the help of some good advice.
Best Regards,
The Carsa Team
I came to Carsa to buy a new car and…
I came to Carsa to buy a new car and was dealing with Norris, he provided exceptional service throughout and made the whole process simple and easy for us
8 August 2026
Reply from Carsa - Wolverhampton
Dear Sonia,
Thank you for taking the time to share your experience. We're delighted to hear that our team member provided exceptional service and made the process simple and easy for you.
Best Regards,
The Carsa Team
greg mewis
greg mewis
friendly and great communication. made the experience really easy
7 August 2026
Reply from Carsa - Wolverhampton
Dear Courtney,
We are so pleased to hear that you found our communication friendly and the experience easy. Thank you for your kind words!
Best Regards,
The Carsa Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.