Absolute nightmare. Arrived to find the car wasn’t charged. Then told that they couldn’t charge the car due to a fault. Pestered for a week to come back in and collect despite being told the fix was o... See more
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Came to the Wolverhampton branch to check over a car for test drive, was welcomed and dealt with by SHAW, he was polite & very well spoken, helpful & managed to secure me a deal and went above and bey... See more
Company replied
Shaw helped us today in the Wolverhampton branch with securing a new car for my partner. Very happy with the service we received, he stayed overtime to get it all sorted for us
Company replied
Had an amazing experience this evening at Carsa, we reserved a car online to test drive, from the moment we walked in to the moment we signed on the dotted line, Kaelan and Kay were really helpful and... See more
Company replied
Company details
Written by the company
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Written by the company
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Contact info
Armstrong Way, WV13 2QU, Willenhall, England, United Kingdom
- 02046402216
Summer price drops
4.7
Excellent
121 reviews
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Norris saved the day
Norris saved the day. After identifying a few issues with the car Norris was quick to sort things out. Very polite and knowledgeable anyone dealing with him will have a great service.
19 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Simon,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was able to quickly resolve the issues you encountered and that you received great service. We appreciate your kind words about their politeness and knowledge.
Best Regards,
The Carsa Team
Had a really good experience when…
Had a really good experience when buying a car with Jay and Ellie, everything was explained throughly. Had a very good experience when collecting the car with Karan.
19 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Annonmous ,
Thank you for taking the time to share your experience. We're delighted to hear that you had a very good experience with our team members and that everything was explained thoroughly during your car purchase and collection.
Best Regards,
The Carsa Team
Excellent help and support
Excellent help and support. Communication was good. Car knowledge was great.
Thank you.
18 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Emma ,
Thank you for taking the time to share your positive experience. We're delighted to hear that you received excellent help and support, and that our team's communication and car knowledge were great. We appreciate your kind words!
Best Regards,
The Carsa Team
Very helpful and informative…
Very helpful and informative salespeople. Special thanks to Ellie and Tariq!
18 August 2026
Reply from Carsa - Wolverhampton
Dear Maximilian,
Thank you for taking the time to share your experience. We're delighted to hear that our salespeople were very helpful and informative. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Aftercare service is shocking
Aftercare service is shocking. Can’t get through to anyone via telephone. Had AI response to the chat. Emails are ignored.
I’d just like to speak to someone to deal with my query.
I will update this review once the issue has been resolved.
13 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Karen,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re sorry to hear that you have struggled to get through to someone regarding your query and that you have not received the response you were expecting.
We appreciate how frustrating it is when you simply want to speak to someone and feel you are having to chase through different channels.
We will look into the concerns you have raised internally, including the communication and after-sales support you have experienced.
Thank you again for being a Carsa customer and for bringing this to our attention. We hope we can improve your experience going forward.
Best Regards,
The Carsa Team
Shaw at the Wolverhampton branch
Shaw at the Wolverhampton branch , done great most helpful.
16 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Sylvester,
Thank you for taking the time to share your experience. We're delighted to hear that our team member at the Wolverhampton branch was so helpful. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
Shaw at the wolverhampton branch was…
Shaw at the wolverhampton branch was very thorough. Took the time to go through details. Great experience.
16 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Mrs Lindo,
We're delighted to hear you had a great experience at our Wolverhampton branch. It's wonderful to know that our team member was thorough and took the time to go through all the details. Thank you for your positive feedback!
Best Regards,
The Carsa Team
I have had a good and professional…
I have had a good and professional experience with Tariq who has been very courteous on the test drive. He has explained all features of my new car and been very helpful with advice.
16 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear John,
Thank you for taking the time to share your experience. We're delighted to hear that your experience was professional and that our team member was courteous during your test drive. It's great to know that all the features of your new car were explained and that you received helpful advice.
Best Regards,
The Carsa Team
Fantastic service from Ellie
Fantastic service from Ellie, no pressure, always wanted to help. A great asset to the business. Could not recommend her highly enough!
16 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Mrs Cannell,
We're so pleased to hear about your fantastic experience with our team member. It's wonderful to know they provided such helpful service without any pressure. Thank you for your high recommendation!
Best Regards,
The Carsa Team
The sales man Norris was excellent and…
The sales man Norris was excellent and the choice of cars was great and he helped pick out the car best for us and explained everything to use
16 August 2026
Reply from Carsa - Wolverhampton
Dear Bethan,
Thank you for taking the time to share your experience. We're delighted to hear that our salesperson was excellent and helped you choose the best car, explaining everything clearly. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
We had a great experience today with…
We had a great experience today with Shaw, he was very friendly, knowledgeable and patient with us and helped us find our perfect car. We highly recommend you visit him
15 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Amy,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was friendly, knowledgeable, and patient, helping you find the perfect car. We truly appreciate your high recommendation.
Best Regards,
The Carsa Team
Excellent service - Wolverhampton branch
I went to look and test drive a couple cars, took a week to consider then came back. Tariq at the Wolverhampton branch was brilliant with my purchase. There was no hard sell in my opinion, even though I did go with the extras because my own research came to the same or you could get cheaper but what sold it for me was that it was just one contact with Carsa. There was friendly advice and room for negotiation on the xtras. Highly recommend asking for Tariq if you're interested in purchasing a car.
However be aware that when they say you get AA breakdown included in with warranty it's not. This I'm not happy about when Tariq told me this but when asking about the this he then said I got it wrong.
15 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Kym,
We appreciate you sharing your experience with us. We are pleased to hear that our team member provided excellent service and that you found our advice helpful during your car purchase. We also understand your disappointment regarding the breakdown cover. We are reviewing our communication processes to ensure clarity on all included benefits. Your feedback is invaluable as we continuously strive to improve our customer experience.
Best Regards,
The Carsa Team
Friendly enough staff but the buying…
Friendly enough staff but the buying experience wasn’t up to the standard expected. Bought a BMW for over £23,000 and was offered £14,000 for my Audi on the website which was clear of finance and wanted to pay the balance outright. Turned up to the dealership and was offered £9,000 for my p/x as I was told it was a glitch on the website and was told that I had to commit to a deal there and then as they wouldn’t hold on to the car. Decided to buy it outright as it was competitively priced. Would recommend at a price point but not for the overall customer experience.
14 August 2026
Reply from Carsa - Wolverhampton
Dear Sandip,
We appreciate you sharing your experience and are sorry to hear about the discrepancy with your part-exchange valuation. We understand how frustrating it must have been to receive a different offer upon arrival. We are reviewing our website's valuation tool to prevent such issues and ensure consistency for our customers. We value your feedback as it helps us improve our customer experience.
Best Regards,
The Carsa Team
Marius was very helpful and helped…
Marius was very helpful and helped answer any and all questions I asked and was very friendly
13 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Customer,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was very helpful, answered all your questions, and was very friendly.
Best Regards,
The Carsa Team
Great service
Marius has been excellent and very helpful, very happy with my purchase.
13 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Tom,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was excellent and very helpful, and that you are happy with your purchase. Your positive feedback is greatly appreciated.
Best Regards,
The Carsa Team
an amazing experience
Had an amazing experience this evening at Carsa, we reserved a car online to test drive, from the moment we walked in to the moment we signed on the dotted line, Kaelan and Kay were really helpful and informative. Now we are the proud owners of a new Qashqai. Happy days! Thanks again guys!
12 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Emily,
We're delighted to hear you had such an amazing experience with us, from reserving your car online to driving away in your new Qashqai. It's wonderful to know our team was so helpful and informative throughout the process. Thank you for your kind words!
Best Regards,
The Carsa Team
Great experience buying my car from…
Great experience buying my car from Cara today. Marius in the Wolverhampton branch was very supportive from start to finish. Great customer service, I would highly recommend.
12 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear James,
Thank you for taking the time to share your experience. We're delighted to hear that your car buying experience was great and that our team member at the Wolverhampton branch provided supportive customer service from start to finish. Your high recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Brilliant experience from Kai and Jovan
Brilliant experience from Kai and Johan
12 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Miss Murkett,
We're so glad you had such a brilliant experience with us! We truly appreciate your kind words.
Best Regards,
The Carsa Team
Ellie was really helpful and very easy…
Ellie was really helpful and very easy to deal with.
12 August 2026
Unprompted review
Reply from Carsa - Wolverhampton
Dear Nigel,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was helpful and easy to deal with.
Best Regards,
The Carsa Team
I came to view a vehicle and ended up…
I came to view a vehicle and ended up leaving with one. The service provided by both Kealan and Karan was phenomenal, I was able to make my own choice without any interference and nothing was too much trouble. Their customer service skills were excellent.
12 August 2026
Reply from Carsa - Wolverhampton
Dear Isshika,
We are delighted to hear you had such a positive experience and that our team provided phenomenal service. It's great to know you felt comfortable making your own choice without interference, and that nothing was too much trouble.
Best Regards,
The Carsa Team
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