CARS24 India 

Very unorganised, with no knowledge of products and on top after informing them of the issue, still no rectification.
Found a car on app, it's a direct seller deal. I paid for the details of the owner and found out that car is already sold 10 days back. I complaint about it to cars24. Surprisingly they refused to refund the money and also still that car option is showing on their app.
Just taking people's money and no service.

As a seller struggling big time. While inspection they show moon and send your car to paid auction. Eg - While inspection the person said I should ask 2.1 lakhs and made me but their stupid auction plan then consultant say you get 1.5!akhs I agreed. No offer received.
Then they force to buy C2C plan and say buyer is ready with 1.6 lakh offer with refundable fee . Once u pay then everyone go silent. Now they say they can only get 50 k for the car.
There is no one to address your query.

Total waste of times to visit or call for home inspection. They take 1 hour in inspection process. Therafter the valuation of your car is just half of the amount range shown in their app after putting all your details about your car. Such as if app shows 120000 to 140000. They will offer you 60000.

Cars 24 is terrible; do not buy this vehicle. They claim to have a one-month return policy, but they don't actually honor it. They are lying. I bought a car for 670,000. Now, as I am returning the car after one month and ten days, they are offering between ₹4.5 to ₹5 lakhs for it.

3rd class service. I put my car on sale yesterday dated 10/05/2026. A representative of Car24 inspected my car thoroughly and told that by the evening I will get estimated value of my car.
After that no response from anywhere. I was told that I should pay Rs 299+ GST i.e. Rs.353/- for putting it on auction. I paid Rs.353/-. Again no response. Even the number shown on App for contact remain busy always. Today after repeated tries I was able to connect and the man other side was very rude in behaviour who told me I should tell my demand price. I asked for company's estimated value which he refused to tell and insisted me my demand price.
Totally waste of money and time by selling car through Car24 as they will tell you to give your car on scrap value.
Bad experience

PAN INDIA BOY COT CAR 24
Never buy car from car 24 ... read carefully tem & condition...
AC & Engine fail only drive 45 km
After returns car in month -45% charge diduct compulsory &
paid forcefully 5000 service & 12000 Engine waranty

1000 km up no waranty , RC book generate only in in 7 days they promised to return car 30days .ones RC book print with ur name 45 % of car value deducted if u return car.. if car 160000 then 45% deduction and 20000/- for hold for name change of RC went they sell your car again
Totally frod..

If u buy from there please test drive around 75 km from u start car

Engine fail

Do not buy

Reputation ka saval he ..chhodunga nahi car 24 ko..video abhi baki he

Don't buy car GJ03JR5421

One of the worst organisation. Very active till the sale is completed. Then no response. When requesting a call back the answer I get is the appropriate dept will reply for the email. I'm vexed up with these guys. Planning to return the vehicle. ALL THESE IN THREE MONTHS OF PURCHASE. I will definitely make sure none in my circle will go there and suffer.

They ask for payment at every stage of the process. Initially, after inspecting the car, they charged ₹899 + GST just to download the car report. They also informed us that the car would be listed afterward, but once the payment was made, they again charged ₹1700 for posting the C2C advertisement.

Further, they had mentioned that the C2C advertisement amount would be refunded if the car was not sold through the C2C process. However, when I requested the refund, they stated that the refund would only be processed if the car was not sold within 30 days.

In my case, the car was ultimately sold only to a dealer through them, and not via the C2C process. Therefore, the C2C advertisement charges should ideally be refunded.

Additionally, they also charged ₹4000 for the Cars24 Suraksha Kawach plan.

Below is the total amount paid:

₹899 + GST – Car report download
₹1700 – C2C advertisement
₹4000 – Cars24 Suraksha Kawach

Total Amount Paid: ₹6599/-

Overall, additional charges are being requested at each step of the process.
I am in the process of going to Grahak Suraksha Seva

Cars24 Very very very very worst company in life. Very bad experience with his service, price, warranty.
dear frnds don't buy cars Through Cars24. Frarud company

They will ask for money at every point, firstly, just after they inspect your car, they will ask for 899 plus gst to just download your car report. Also, they will tell you that they will list your car after this but when you pay them, they again will ask for 1499 to post your ad, they will keep on asking for money at each step. Better post on olx

on the website CARS24 check the eligibility for 0 down payment load when physically visit their showroom in Rajnagar Ghaziabad the employees replies that your loan rejected due to poor cibil score. when my cibil is poor than why cars24 giving me offer of Rs 0 down payment loan. It shows that cars24 waste the time of customer and waste the money of customer which incurredd to reach their office

I bought a used car (Skoda Slavia, MH14KJ1543) from CARS24 on 19 April 2026 based on the assurance that it was non-accidental. Post purchase, I cross-checked the vehicle with a government-recognized report (VehicleInfo) and at an authorised Skoda service center. Both indicate accident history, multiple body repairs/part replacements, and inconsistencies in records.
These material facts were not disclosed at the time of sale. Even after sharing evidence, the team is applying standard return deductions (₹20,000/15%/cancellation fee), which is unjustified when the issue is misrepresentation.
I have raised a complaint on National Consumer Helpline and am preparing to approach the Consumer Court if needed. Request CARS24 to resolve this fairly by allowing return with full refund without deductions.
Advice to buyers: do independent verification before finalising.

One of the worst company no matter how many should i tell still they call and be laughing on call seriously stop this shit if anyone is seeing from company side

If you sell your car. You have to download their app. They will inspect your car through their app and they will offer you a nice price and will say to inspect manually. After manual inspection that guy will tell you to buy a tariff worth 600 to 800. Just to show your car in their app. The very next day they will call you and will again force you to buy another plan worth 2500 for auction which they will refund you. Which will never happen. your auction price will be far more less than the online inspection which they showed you at the starting of the procedure. Either you sell or not 3000 to 3200, they have already earned via tarrif. Your auction price in app will remain same. They will call you to sell your car according to their price which will be 2 to 3 lakhs down which their app showed at starting. They will not refund your money which they took for tariff. They will wait for your response and will never increase your car price. They want to waste your time. So that a person will fed up and will decide to sell, on their terms and prices. I had wasted more than ten days and 3200 rs for tariff. Which was never refunded. And they will trick you by saying your money will be refunded if you remove your review. But again they will not refund your money.
People sitting at cars 24 will decide your car value, not by your car condition or by inspection. Because they will take their share from their given car price.
And if you buy a car, your money will get trapped. Again you will pay but they will not transfer rc on your name.

i want to sell my car on cars24 platform, they inspected car and generate wrong inspection report for low valution of my car and higher their margin. they mentioned below wrong points in inspection report:
insurance expired - insurance already valid till august 2026
ac not working - AC is working absolutely fine
heater not working - Heater is also working fine
Boot space repaired - Boot space is in original condition

they used to generate wrong inspection report to lower your valution and higher them margin. also asked for pro active package of aomething 1100 rs to boost auction over pan india but it is also scam after 3 days i have recieved only one offer which is also from cars24 hence they are not doing auction even efter getting payment in name of auction...worst experience and never recommended.

They will only force you to write good reviews, however the service is utter nonsense. No after sales service. You will have to move from pillar to post. Satyam is the main culprit, and technically everyone in the service center

I purchased a Tiguan for which “gearbox in emergency mode” error appeared since day 1. This popped up after 1-2 hours of drive when I was bringing the car home on day 1 of the purchase. When warranty claim was raised, they sent the vehicle to NM motors in Attapur Hyd who is their partner garage. That garage sent my vehicle to someone else as they were not qualified to fix it. I requested that my vehicle be repaired at an OEM VW centre but they denied it. When your partner garage is not capable to fix a VW vehicle why are you still insisting that I repair it at their garage? After 15-20 days of follow up they told me that they replaced the valve body sensors. I was able to drive the car normally for 3-5 days in a span of 1 month and then on my 6th drive or so, the error popped back up. This is a clear sign of misdiagnosis and unprofessional service. I’ve sent the car to their garage for the second time and after keeping it there for around 10 days they now tell me that it is a clutch issue. Really??? Why was it not identified when my vehicle was under 1 month comprehensive warranty? If my vehicle was given to an OEM service centre they would’ve properly diagnosed and fixed the car. Additionally, why was a faulty car with a major issue as gearbox was sold? My vehicle was listed as in PERFECT condition. Faults I found: 1. Gearbox issue, 2. SOS error, 3. Engine light popping, left panel repainted, 4. OEM battery swapped with Amaron battery. Despite all this, the car is listed as PERFECT in their ad. I was charged for service but no oil change, coolant top etc was done. The coolant was half empty and no oil change was done, they only washed it and handed over the vehicle. I’ve escalated the matter through email to cars24 and waiting for the team to respond and get my car now repaired at an OEM workshop. (Ticket ID: 2625421) This is the latest ticket number. I urge everyone to stay away from this company.

Not that much good experience, service is worst experience

Worst service ever seen...they will delay for years for changing the registration process

Worst experience.. I have sold my car 3 years back, still RC is showing on my name.. lot of mail exchanges .. no resolution provided..
I have requested them to give my car back, but no response..
Very very bad company