I was reached out by Ansh, from CARS24 to purchase my car after posting it on CarSales. Ansh offered me decent money and a quick turn around. After a quick google meet a price was set for my c... See more
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Review summary
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Reviews shaping this summary
Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds wer... See more
Company replied
I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team. From the moment I raised the issue, Emma was profe... See more
Company replied
Nitin at Cars24 made the whole experience smooth and effortless, highly recommend these guys if you need to sell you car for the price you’ll be happy with.
Company replied
Company details
Written by the company
We're Cars24 Australia and we believe buying or selling a used car should never be stressful. That's why we've built an online platform where you can browse quality-checked cars or sell your vehicle for a fair price, and handle everything- finance, warranty, history report, PPSR and trade-in from the comfort of home. Your car arrives at your doorstep, and if it's not right, you can return it*. With teams in Melbourne, Sydney and Brisbane, and the backing of a global unicorn with over a decade of experience, we're here to make every car experience a happy one.
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4.3
Excellent
674 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Scammer
Scammer vibes from the start. Sellers beware. Contacted me about a vehicle listed on Carsales and offered a ridiculously low amount for a car worth far more. The caller was rude, pushy, and the whole interaction felt dishonest and unprofessional. Would not recommend dealing with them.
25 May 2026
Unprompted review
Overall a good service
Overall a good service. I was initially a bit sceptical (worried about online scams) but they were professional and the process went really smoothly. Once price agreed and car inspected the funds were transferred quickly and I handed over the car.
25 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Alan, for your feedback! We’re glad to hear that, despite your initial concerns, you found the process professional, smooth, and easy to complete. It’s great to know that the payment transfer and handover process were handled quickly and efficiently. We truly appreciate your trust and support!
-Cars24 Team
Positive, stress-free experience
Had a great experience dealing with Nitin Kashyap. Communication was smooth and consistent throughout the whole process, and he was really accommodating with my availability. He was also patient and adaptable when I had some issues with the forms, which made everything feel easy and stress-free. Honest, professional and made the transaction smooth from start to finish. Highly recommend.
22 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Jenna, for your wonderful feedback! We’re delighted to hear that you had a positive and stress-free experience with us. It’s great to know that Nitin Kashyap’s smooth communication, patience, and professionalism helped make the entire process easy and convenient for you. We truly appreciate your recommendation and support!
-Cars24 Team
I had a fantastic experience selling my…
I had a fantastic experience selling my car to CARS24, thanks to Shrishti. She provided quick and excellent service throughout the entire process. The online vehicle inspection was incredibly convenient, great to use, and very fast. I received a decent market price for my car, and the payment was completed promptly. If you want a smooth and professional selling experience, I highly recommend Shrishti!
15 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Christopher, for your fantastic feedback! We’re delighted to hear that you had such a smooth and professional experience selling your car with us. It’s wonderful to know that Shrishti provided quick and excellent support throughout the process and that the online vehicle inspection was convenient and efficient for you. We truly appreciate your recommendation and are glad you were happy with the pricing and prompt payment. Thank you for choosing Cars24!
-Cars24 Team
The selling experience was quick and…
The selling experience was quick and efficient.Better quality photographs make it easier to see the condition of your car.
22 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Stewart, for your feedback! We’re glad to hear that you found the selling experience quick and efficient. We also appreciate your valuable suggestion regarding better quality photographs, as clear images certainly help in showcasing the condition of the car more effectively. Thank you for your support!
-Cars24 Team
Emma from Warranty is the best
Emma from Warranty is the best , fast respond, friendy!
22 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you for your wonderful feedback! We’re delighted to hear that Emma provided such friendly and prompt support with your warranty experience. We’ll be sure to pass along your kind words to her. We truly appreciate your support!
-Cars24 Team
I recently had to go through a warranty…
I recently had to go through a warranty claim with Cars24 and honestly couldn’t fault the support I received from Emma and the Aftercare team.
From the moment I raised the issue, Emma was professional, responsive and genuinely helpful throughout the process. She kept me updated, explained the steps clearly and worked quickly to help get the matter resolved with minimal stress.
As a young family with two small kids, having our main car off the road was pretty stressful, so the communication and urgency shown by Emma really made a difference.
Really appreciate the support and happy with how the claim was handled overall. Thanks again Emma and the Cars24 team!
22 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Dean, for your thoughtful feedback! We’re truly glad to hear that Emma and our Aftercare team were able to support you through your warranty claim with professionalism, clear communication, and care.
We understand how stressful it can be to have your main car off the road, especially with a young family, so it’s wonderful to know that Emma’s responsiveness and support helped make the process smoother and less stressful for you. We’ll be sure to pass along your kind words to Emma and the team.
We sincerely appreciate your trust and are happy to hear that you were satisfied with the overall handling of your claim. Thank you for choosing Cars24!
-Cars24 Team
Great service
Best service, from start to end. The team at Cars24 were diligent and so responsive! Thank you so much team for helping me sell my car!
18 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Nicholas, for your wonderful feedback! We’re delighted to hear that you had such a great experience with our team from start to finish. It’s fantastic to know that our diligence and responsiveness helped make selling your car smooth and easy. We truly appreciate your support and thank you for choosing Cars24!
-Cars24 Team
Fantastic Staff
Had a wonderful experience while selling our car to Cars24 dealership. The staff at Cars24 especially Jay and Prateek were just fantastic and provided a 5 Star hassle free and smooth service during the entire process. Both were so accurate with all the information they provided and were very prompt and helpful. Overall dealing with Cars24 was a great experience and would certainly recommend if anyone looking to sell their vehicle.
20 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Kaustubh, for your wonderful feedback! We’re delighted to hear that you had such a smooth and hassle-free experience selling your car with us. It’s fantastic to know that Jay and Prateek provided accurate information, prompt support, and 5-star service throughout the process. We truly appreciate your recommendation and are glad we could make your experience a great one!
-Cars24 Team
Himanshu and Prateek were genuinely…
Himanshu and Prateek were genuinely easy to deal with and it was a fast process. Also received a decent price for such a quick sale.
20 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Ryan, for your kind feedback! We’re glad to hear that Himanshu and Prateek were easy to deal with and helped make the process fast and smooth for you. It’s great to know that you were also happy with the value offered for your quick sale. We truly appreciate your support!
-Cars24 Team
A great experience selling my car to Cars24
A great experience selling my car for a good price and quick payment. Nitin who I dealt with has been fantastic. A very helpful person and great communication from all of the staff. Highly recommend Nitin and Cars24
20 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Mark, for your wonderful feedback! We’re delighted to hear that you had a great experience selling your car with us and were happy with the pricing and quick payment process. It’s fantastic to know that Nitin provided such helpful support and maintained great communication throughout. We truly appreciate your recommendation and support!
-Cars24 Team
I recently sold my car through Cars24…
I recently sold my car through Cars24 and found the fully online process — including the virtual inspection — simple and convenient. Nitin, my sales contact, was attentive and quick to respond to any questions, which made the experience smooth from start to finish. While the final price was a bit lower than I’d hoped, I accepted it, and the handover was seamless with funds already transferred before I delivered the car.
19 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you for your thoughtful feedback! We’re glad to hear that you found the fully online process and virtual inspection simple and convenient. It’s great to know that Nitin’s attentiveness and quick communication helped make the experience smooth from start to finish.
We also appreciate your understanding during the pricing process and are pleased that the handover and payment were handled seamlessly. Thank you for choosing Cars24 and for sharing your experience!
-Cars24 Team
Very happy with Cars24
Very happy with Cars24. Their help and support and honesty make me so confident to finalize my deal.
18 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Riaz, for your kind feedback! We’re delighted to hear that our support, honesty, and assistance helped give you confidence throughout the process. We truly appreciate your trust and are glad we could make your experience a positive one!
-Cars24 Team
Had a great experience selling my car…
Had a great experience selling my car through Cars24. The entire process was smooth, quick, and hassle-free from start to finish. Special thanks to Nitin for being extremely helpful, professional, and supportive throughout the process. Highly recommend Cars24 for anyone looking to sell their car easily.
15 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Shoaib, for your wonderful feedback! We’re delighted to hear that you had a smooth, quick, and hassle-free experience selling your car with us. It’s great to know that Nitin was helpful, professional, and supportive throughout the process. We truly appreciate your recommendation and support!
-Cars24 Team
Not taking certain cars any more
I gave cars 24 a one star rating because I went through the process of putting my car up for sale and I got to put in all of my car details and also had photos put in and then I got to the bit where it asked me to get a report done and to pay the $34 and it would help with selling my car so that’s exactly what I did and I couldn’t go any further for some reason so I contacted them. I need to be told that they’re not buying cars at the moment and I said well why wouldn’t you say that before people spend all that time putting up their car and loading putting hold information in and then buying a report for $34 only to be told you’re not purchasing that type of car or any cars at the moment as you have too many I would never have bought that report for you when I can get them for $25) elsewhere have I had known that you would not be interested in buying my car which is A1 mechanical interior and exterior your loss will be taking this further 
16 May 2026
Unprompted review
Reply from Cars24 Australia
Hi Lindalz,
The vehicle inspection report and the vehicle purchasing process are separate services. The report is intended to provide an independent assessment that can assist owners in understanding their vehicle’s condition and can also be used when selling privately, trading in, or discussing the vehicle with other buyers.
Vehicle purchasing eligibility is determined separately and depends on factors such as vehicle type, age, condition, retail suitability, and current buying requirements at the time of enquiry. In this instance, the vehicle was not eligible for direct purchase through our retail buying program, however a trade-in pathway was discussed as an alternative option.
Your feedback regarding how this process is communicated has been noted internally.
– Cars24 Team
A total disaster
A total disaster. They initiated contacted with me. They offered a fair price for my car and it was all downhill after that. They set up a video call to view and inspect my car. Technology didn’t work and they said they would arrange alternative inspection. They never did. I called them on 3 successive days and they indicated they would return my calls. They never did. A very non/professional organisation. Avoid st all costs.
9 May 2026
Unprompted review
Reply from Cars24 Australia
Hi Colin,
A virtual inspection was initially arranged for your vehicle; however, repeated attempts to complete the assessment were impacted by connectivity and reception issues during the call.
To explore alternative options, arrangements for a physical inspection were looked into, but unfortunately your location was outside the serviceable area for third-party inspections. As the vehicle required a proper assessment before proceeding further, we were unable to move ahead without a completed inspection.
– Cars24 Team
Don't need to look elsewhere
Amazing! They made test driving and car selection super easy and stress free. They let me fully check out the car! When I had to cancel the purchase, they refunded the full deposit in 2 days!! Their website and app are so easy to use; sounds like nothing but having an easy to use website and app means that they care about the customer experience. I tell people don't even bother going elsewhere if they're in Sydney; go to Cars24 and they'll look after you.
13 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Donald, for your amazing feedback! We’re delighted to hear that you had such a smooth and stress-free experience with the test drive and car selection process. It’s great to know that our website, app, and customer support made the journey easy and convenient for you. We’re also happy that the refund process was handled quickly and efficiently when your plans changed. Your recommendation means a lot to us, and we truly appreciate your trust and support!
-Cars24 Team
I had a 5-star experience with Car…
I had a 5-star experience with Car Sales. I sold my car to them, and the whole process was smooth and timely. Nitin, the coordinator, organised everything very well. The price was reasonable, and the service was excellent.
15 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you, Fiona, for your wonderful feedback! We’re delighted to hear that you had a 5-star experience selling your car with us. It’s great to know that the process was smooth and timely, and that Nitin helped organise everything efficiently for you. We truly appreciate your support and are glad you were happy with both the pricing and service!
-Cars24 Team
Straight forward process
Straight forward process. Nice and quick to help me sell my car
13 May 2026
Unprompted review
Reply from Cars24 Australia
Thank you for your feedback! We’re glad to hear that you found the process straightforward and quick. It’s great to know we could help make selling your car easy and hassle-free. We truly appreciate your support!
-Cars24 Team
Beware of the sales techniques these…
Beware of the sales techniques these scammers use to buy your car.
They commit to one offer but back out once you have agreed to the offer price.
They seem to lack the Australian way of doing business with integrity and honesty.
I have asked for an escalation of the complaint to have no further explanation or comment from Carsales 24.
13 May 2026
Unprompted review
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