CarRental8 Reviews 

They offer misleading information about car rentals. They tell you and show you a picture of a four-door car, but when you go to pick it up, it doesn't exist. And if you want the four-door version, you have to pay an extra $200. Renting the car through them cost me $50 more than if I had rented directly from Hertz.

These people are swindlers. We hired a car through them and when we arrived at the desk we had to pay for insurance on top. In our receipt it said £0 left to pay. Very unclear and expensive. Then it is impossible to contact them as there is one form online that doesn't work and the phone number never picks up with a real human. Don't use these people!!

Save yourself time, their price isn’t really what it shows. Car Rental 8 is an agency that act as middle man.

Small underline on the terms and condition may change your entire policy which will result in totally different contract.

All they do is to attract you with low price onto a contract and the actual car rental company they’re referring you to does not accept their insurance policy so you have to pay it once again, which make the price to what it was originally all of it started from not having a credit card, as the company they’re referring me to, do not accept debit card neither cash or tells you, you can’t take a deposit back you have to check with the platform you have rented the car. And when raising the query with car rental 8 I am being told it’s on the terms and condition.

Beside after requesting their assistance that this contract is no longer the same and I am ending up paying 380 instead of £90 which is x4 the original amount, they’re telling me word by word : oh you should have read the terms and conditions, Hang on a minute who reads the terms and conditions in 2026 ? Isn’t business mostly about trust ?

I will never rent a car from there again, and will ensure to spread the word I am a very talkative person without social anxiety I might even sing stay away from car rental 8 during my flights. if your calls are recorded listen to how your agent has spoken to me with a mocking tone just like you want to say : haha got you !

Absolutely unprofessional. Another American company that works with cheap call centers.

The first time I used Car Rental 8 to reserve a car in California, I was happy with the rate and experience. However, I will not be using this service again due to a reservation made in Atlanta, where I found out how important it is to choose the rental company.

While going through the process of selecting a car, there was a notification that cancelations were “flexible.” After booking, I found out the cancellation fee was almost equal to the cost of the rental. I was also informed that Routes would be the rental agency.

When making the reservation, I used a specific credit card because it provides rental car coverage, plus I have full automotive insurance. However, I was informed at the Atlanta airport location that I could use either my auto insurance or the credit card coverage, but not both. I was required to pay an extra $15 a day to add loss of use coverage to my auto insurance. This is the first time I’ve encountered this sort of rule when renting a car from any company.

We booked and fully prepaid the car in Fort Lauderdale. Price was ok. When we arrived, our reservation was cancelled because we were 2 hours late. Voucher which Car Rental 8 provided didn't say a word about time frame. I talked to CarRental8 manager on duty about restoring the reservation and instead was told a complete nonsense about my previous reservation. Absolutely terrible customer service and terrible rules. With the fully prepaid reservation this whole approach is deeply wrong. Just imaging family with kids and no car. Do not use them under any circumstances.!!!

I booked a car for Geneva Airport in December. Carrental8 had good prices and an efficient booking process. The 5 stars are for the excellent customer service. Unfortunately I had to cancel my car hire on the day of pick up due to my own mistake. Despite them having no obligation to help me out they offered me a significant refund on my hire. Their emails were also clear and helpful. Thanks!

Be very careful when booking a car through this third party company. They are totally inflexible. Once you start the rental, there are no changes and no refunds.

I thought I had purchased collision damage waver insurance from them, the No Risk Warranty option, but it was only a $1000 max damage payment and it cost $303! It was my fault for not paying closer attention, but still the high cost and the inability to cancel the remainder of my rental was outrageous.

Definitely stay away. Rented a car from the for £150 only to turn up and them ask for a £1500 deposit! 10x the rental amount!! The 'gentleman' on the desk was rude and quite vulgar. Definitely not the kind of place that would trust to ever return your deposit! Unfortunately I hadn't read the trustpilot reviews before turning up, but thankfully came across them before they took the deposit. Ended up by walking away. Would rather that then them take me to the cleaners! DEFINITELY DO NOT TRUST THIS COMPANY. They refused to refund me too even though I didn't take the car and made the booking the evening before.

On pick-up of car (in Nov in a snowy Denmark) I was told car did not have winter tyres and that it was illegal to drive a car in ice or snow without them!

So they rented a car to me that could not legally be driven! Seemingly, they saw this as an optional extra (for which you have to book in advance), but no indication of such advance booking requirement was given in the small print.

Besides, I don't think that the car being drivable is an optional extra! Maybe I should have checked whether the steering wheel was included too!

Carrental8 response to my complaint, was superficial and dismissive.

Worst rental company that has a serious lack of ethics. Don't use unless you want your vacation ruined.

Not Scam but extreeeeeemly hard to get in touch with

paid for the service and then page said not found the money was taken and now cannot contact them and they will not reply to my emails

Due to response will edit should they assist

They replied and the email said autoeurope so gave that company a call and got through to a helpful guy who gave me the reference and sent an email confirming all

The car is now booked via click rent so lots of companies involved

i have used CarRental8 seven times in the last two years. They offer competitive rental rates by aggregating the best deals across dozens of rental agencies. Most of the time, my use of their services is without incident.
Twice, however, the rental agency to which they sent me refused to complete the sale and CarRental8 has denied my refund, costing me hundreds of dollars. i will document my last such experience.
i placed my order and then i received my voucher to pick up the vehicle. The voucher revealed that i would pick up my vehicle from the "Routes" agency. When i arrived at Routes, however, the agency refused to fulfill my order because my license was in-state. i emailed CarRental8 to refund the order, but they refused to issue the refund because they claim i had agreed to the rental agency's policies when the order was placed.
However, the agency is not identified until after CarRental8 is paid and the voucher is sent. In fact, within the order form itself, it states "Exact supplier revealed after booking is confirmed". CarRental8 requires you to agree to their terms of service but the full terms cannot be revealed because the agency has not been revealed. Consequently, i was never afforded an opportunity to inspect the final terms for myself until well after the order was completed. Furthermore, since i supplied my drivers license details through CarRental8, they had the information they needed to determine that the Routes agency was unsuitable. They opted instead to issue me a worthless voucher and to take my money without providing the services they advertised.
Weeks have gone by without word from CarRental8 support. They will not acknowledge that they made a mistake when selecting the rental agency and their studied refusal to engage with their customers indicates to me that they know precisely what they are doing. This order was not a mistake, this was fraud and business as usual.

DO NOT RENT A CAR THROUGH CAR RENTAL 8
We booked a car through Car Rental 8 only to discover that the rental supplier cancelled our booking. We were therefore left stranded at Venice Airport with a 5 hour journey ahead of us, to the place that we were staying for a few days.
We sent an urgent email to car rental 8 (twice) as they'd not provided us with a contact phone number. They replied THREE DAYS LATER.
We finally managed to arrange a car hire through another rental supplier however at SEVEN times the cost of the original fee that we'd paid with Car Rental 8.
When we returned to the UK, We then had to make costly calls to Car Rental 8 in the USA to get our money back.

I am not impressed with the complete lack of customer service - these people need training. Basic empathy? I did not get what I searched for and was impossible to get a refund even though I did not use the car. You may be okay if you want cheap and willing to take the risk that nothing goes wrong. In my opinion, this company does not deserve your business - I will certainly never use again and make sure my network know about

Would not use them again. When I book a vehicle, I expect the upfront payment to cover all foreseeable costs. However, upon collecting the car from the end hire company ClickedRent.es(review on them to follow), I was immediately asked to provide a €2,000 deposit. To be fair, this was mentioned in the fine print of the email attachment, but buried far enough down that it could easily be overlooked. If you plan to hire from this company, I strongly recommend reading every detail very carefully.

My main issues were:

The hire company informed me that the insurance package purchased through Car8Rental did not necessarily mean I was covered (I’m still unsure if this was true).

A €2,000 deposit was required, and the company refused to inspect the car despite it having visible damage.

When I sent photos of the damage to my solicitor and asked Car8Rental to pursue the matter, all correspondence from them stopped.

In the end, I did receive the vehicle and eventually got my deposit back, but the stress and uncertainty put a real damper on the trip. Next time, I’ll stick with the major rental companies. They may cost more, but the peace of mind is worth it, I’d rather pay extra than feel like I’m being scammed.

I booked a car through CarRental8 and paid the full amount upfront. My itinerary clearly stated: “Total due at pickup: $0.00.” However, when I arrived to collect the car, I was told I had to pay an additional 18% fee to proceed with the rental. This charge was never disclosed during booking or in the confirmation documents.
This experience felt deceptive and frustrating. I trusted CarRental8 to provide transparent pricing, but instead I was hit with a surprise fee that wasn’t part of the original agreement. Their customer service has been unhelpful in resolving the issue.
If you're considering using CarRental8, be cautious—what you see online may not reflect what you’ll actually pay. I recommend booking directly with rental companies or using platforms with clearer fee disclosures.

I have already contacted your customer service, which took over a week to respond for each email. On both occasions, my request for a refund of the extra charges I was asked to pay at the check‑in counter was refused, despite the itinerary stating no payment was required at the pick up. My rating of one star (or zero) therefore remains unchanged.

#743592439

You are incorrect.
My itinerary clearly stated that there was nothing further to pay, as everything had already been prepaid. However, when I arrived at the rental desk, I was told I had to pay an additional surcharge of $62.50, plus the card fee of $2.38 or I would not be able to collect the car. Even the Europcar staff were surprised that this requirement was not disclosed on the itinerary provided by Carrental8.

At that point, I realised Carrental8 was acting incompetently and in a misleading manner, so I chose to purchase the extra insurance directly from the rental company instead.

That insurance cost is not the issue in this dispute. The issue is the additional surcharge of $62.50, plus the card fee of $2.38, which I was required to pay before purchasing my insurance.

So easy to find excellent rental rates that meet my needs. When searching for car you see the complete cost including taxes which is important.

I provided car rental 8 with proof that my flight was cancelled on Aug 19th and I didn't have time to cancel the car rental in Copenhagen in time, they just rebilled my card. I have reopened the dispute with Amex, there is no way Im paying for it. The law is on my side!!
Car rental 8 is a very untrustworthy Company!!

Thanks for your understanding

This company has just stole my money, denying pick up on arrival and then denying refund

I was hit with additional charges after rental return, which I got to know after receiving an 'e-receipt' email from the car rental company Budget. The additional charges amounted to 20% of what I'd paid for the entire rental!

I spent enormous amounts of time chasing after Budget who finally gave the break up of the additional charges: "concession recovery fee"; "energy recovery fee"; and GST. They claimed they charged this because the rental amount I had prepaid to CarRental8 did not fully cover these "fees"...even though the Budget voucher sent with the original rental booking confirmation email from CarRental8 stated "Estimated taxes & fees due at pickup: 0" (ZERO).

After Budget washed their hands of the issue I entered into email correspondence with CarRental8 customer service. I will acknowledge that their customer service is quick to respond although I wasted weeks dealing with one of their service agents who kept stalling and finally claimed that they had spoken with Budget and the additional charges were due to 1 day's extra rental arising from late return! (I had supposedly picked up the car at 2.22 pm on Sep 2 and returned it at 2.36 pm on Sep 7 - 14 minutes late). This was false because I had parked the car at the rental return location well in time but by the time the Budget inspector had finished examining the cars in the queue ahead of me and came to me a lot of time elapsed. EVEN IF I had returned the car 14 minutes late (which wasn't the case), Budget's website clearly states that there is no penalty for returns up to 29 minutes late.

Eventually though, there was resolution. My case was escalated to a CarRental8 supervisor who arranged with Budget for refund of the additional charges. My overall experience was rather frustrating, being given the run around post-rental, and with mixed messages on the additional charges from Budget and CarRental8. I do appreciate however that someone up the hierarchy in CarRental8 was able to take an independent view and although belatedly, did the right thing.

This started as a 1* review that I've amended to 4* because I CarRental8 do have an internal service structure for investigations and complaints. I will use them in future, with the precaution that I'll establish carefully at the time of pickup that no additional "fees" will be sprung on me by the rental company.