CARPE OMNIA Reviews 

926
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the fast delivery services alongside the exceptionally high quality of the clothing items available on the platform. Many people frequently mention that the garments fit perfectly, look stylish, and offer great overall value for money. However, some customers also noted significant issues regarding unresponsive customer service and missing support channels. A few people experienced severe difficulties and long delays when trying to secure a refund for returned items. Others additionally pointed out occasional tracking problems with their parcel deliveries as a frustrating aspect of their shopping journey.

What people talk about most

Product

Consumers find product experiences to be mixed, with many praising the stylish look, comfortable fit, and... See more

Quality

Customers had positive experiences with quality, highlighting that garments offer a great fit and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, as experiences varied widely among consumers. Many... See more

Customer service

Users describe negative interactions with customer service, expressing deep frustration over unreturned... See more

Refund

Customers consistently note negative experiences with refund processes, reporting delays of several weeks and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Carpe Omnia really went beyond my expectations and I am already planning my next order. Sizing and quality is incredible. I would really recommend for anyone looking for key fashion and staple wardrob... See more

Rated 5 out of 5 stars

The guys at CARPE OMNIA are fantastic! Every time I've ordered something, I haven't been disappointed. Fast delivery, excellent quality of the products and fabrics. I ordered a couple of hoodies that... See more

Rated 5 out of 5 stars

it took me ages to find the right fit bottoms so I was really happy when I came across carpe ominia. the delivery was quick which always helps and will definetley be keeping a eye out for new items in... See more


Company details

  1. Clothing Store

Written by the company

Premium lifestyle clothing brand made to inspire and encourage others to seize everything in life.


Contact info

3.4

Average

TrustScore 3.5 out of 5

926 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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3.4

All reviews

(926)

84 reviews in the last 12 months

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Rated 1 out of 5 stars

Shocking scammers

Shocking scammers - had a return authorized, sent the return 6 weeks ago tracked, it’s been delivered and now these guys have ignored me since - sent several emails and social media messages with no joy. Current out of pocket

14 March 2025
Unprompted review
Rated 1 out of 5 stars

Garbage Scam

Garbage Scam.

Sent me the wrong size couldn’t return as they have no way of making contact and ignore all
Emails. Website permanently down.

Literally robbed my money lol

1 March 2025
Unprompted review
Rated 1 out of 5 stars

Shambles

Ordered 3 pairs of trousers from them on 03/03/25, still nothing. No reply to multiple emails, Royal Mail tracking showing item hasn’t even been posted. Now my order doesn’t even appear on their website when you go through the order email. AVOID

3 March 2025
Unprompted review
Rated 1 out of 5 stars

Not good

I sent a return 2 weeks ago and have not received any communication or update from them despite sending them several emails with screenshot from Royal Mail proving the return is with them.

26 March 2025
Unprompted review
Rated 1 out of 5 stars

Good communication up until I stated I…

Good communication up until I stated I would be returning part of the order (ordered jeans in two sizes). Slightly suspicious it said to keep a copy of the returns receipt. Once I was questioned if I had proof of delivery (which I have) not heard anything since. Been over 2 weeks and still waiting on a refund.

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Item arrived late for a holiday

Item arrived late for a holiday, emailed them so I could return it, no response for over 2 weeks, eventually sent me a returns form, filled it out and sent it with next day tracking been another two weeks no refund or response? Website is down?

1 April 2025
Unprompted review
Rated 1 out of 5 stars

Exit scam

Exit scam? Returned an item for exchange and they said there was an error so gave me credit. Website is now down, my money is gone.

30 January 2025
Unprompted review
Rated 1 out of 5 stars

Worst company for returning stuff

Worst company for returning stuff, happy to respond when your buying but my God returning awful, great quality products but make sure your happy before you buy, won't reply to an email or Facebook message awful awful

2 March 2025
Unprompted review
Rated 1 out of 5 stars

Item returned 4 weeks ago

Item returned 4 weeks ago.

No refund or no store credit.

Website is under construction so I can’t use a credit even if it has been applied to my account.

No response to emails or acknowledgment. Currently waiting a refund.

Awful company, probably gone bust given website no longer exists

29 March 2025
Unprompted review
Rated 1 out of 5 stars

Con Artists

They are ripping people off right, left and centre it appears. They refuse to issue refunds on sale items and when you return items for an exchange I am being told there is a problem with the Returns centre. They then issue a credit note which you cannot use as the website is down. They don't reply to emails. I have just started the process via Trading Standards.

26 January 2025
Unprompted review
Rated 1 out of 5 stars

They are a scam!

They are a scam! They don’t do returns, only credit notes. and I have been struggling to use my credit note for the last three weeks as their website is down. Customer service is non responsive. But They keep putting out marketing ads and emails. Don’t buy from them!!

24 January 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely dog sh*t

Absolutely dog sh*t

Returned an item, send back for store credit.. not heard anything since. Now site been taken down! Basically gave away £60
Cheers guys! Bandits!

16 February 2025
Unprompted review
Rated 1 out of 5 stars

Company has taken a DIVE.

Company has taken a DIVE.. used them for years but recently has become a joke. Returned 2 items, one for exchange and one for refund, heard nothing for a couple of weeks so EMAILED.

Got a response swiftly saying they haven't received it can I provide the tracking information, so I did, which confirms they do indeed have the items at their warehouse.

Since me providing that, no response, ignoring all emails, no refund, no exchange, no communication.

Site is under construction so can't access my account either.

I've used these for years so it's sad to see this happen but something has clearly changed internally and for the worst so if you're a new customer, go elsewhere, if you're a returning, be warned, something has changed and they will take your money and ghost you!

17 March 2025
Unprompted review

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