Car Mat Kings Reviews 

49
•
TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I'm also having the same issue as many others; & now wish I'd read the other reviews first. I may be able to solve the email mystery, as I noticed their name is carmatkings, but the email addy is car... See more

Rated 1 out of 5 stars

Looks to be a scam company with an address which is a lock up on an industrial estate under a different name Received a dodgy invoice with no company details or contact details Emails undeliver... See more

Rated 1 out of 5 stars

Same contact experience as others. Ordered a set of Citreon C1 mats 2011-. When they arrrived, despite having a sticker on them saying Citreon C1 2011, they were completely wrong shape. Tried email... See more

Company replied

Rated 1 out of 5 stars

Wrong mats for ford focus st. Can't get in contact with Mr McGhee. He'll just take your money and make up lies about sending replacements or they got sent 1st class. Mr mcghee also likes to cheat o... See more

Company details

  1. Manufacturing Service

Written by the company

We are a leading manufacturing retailer of car mats


Contact info

1.4

Bad

TrustScore 1.5 out of 5

49 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.4

All reviews

(49)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Sorry, but I thought they were pretty good!

I too read some of the negative stuff before deciding to go ahead and order my mats so I was a little nervous about what I was or wasn't going to receive. In fact the mats turned up at home (Kent) within 2 days, as ordered and fit my car (Volvo S60) perfectly. The price was lower than their competitors, who I would also have no previous experience of using. The beige colour may not match the existing carpets but hey, the crappy old worn out black rubber ones that were there previously didn't exactly either! All in all I had a very good experience with this company. And no, I have no connection at all with them. I would recommend them. They do need to secure their website however!

15 February 2018
Unprompted review
Rated 2 out of 5 stars

Very unreliable company + dodgy/suspicious website

My order for Citroen C1 mats turned up only after I telephoned Car Mat Kings to establish why I had not received anything after a week and a half. They blamed Royal Mail, but then proceeded to tell me the item was packaged in my name and sitting ready on the shelf. I was promised it would be sent on 24Hr delivery and to my surprise it did indeed turn up the next day.
In terms of the goods, quality was OK, but the edging material was a light silver whereas I had expected dark grey to match the carpet colour and as per the advertised picture.
Be aware that the Car Mat Kings website is unsecured and thus you run the risk of your credit card details being hacked, which is what happened to me. Finally, note that this company is closely linked to Scotspeed UK Ltd. which has diabolical customer reviews. You Have been warned.!!

9 January 2018
Unprompted review
Car Mat Kings logo

Reply from Car Mat Kings

This is an old review - Please check our new reviews via our website, our service is exceptional and our customer service market leading

Rated 5 out of 5 stars

Was a bit concerned...

Was a bit concerned after reading the reviews but I had already made the purchase. 2 days to arrive, all fit perfectly. Seem good quality for the price. Thanks,

9 November 2017
Unprompted review
Rated 1 out of 5 stars

Same contact experience as others

Same contact experience as others. Ordered a set of Citreon C1 mats 2011-. When they arrrived, despite having a sticker on them saying Citreon C1 2011, they were completely wrong shape. Tried emailing twice with photos - nil response. Used on-line form - Nil response. Tried phoning - not answered. Complete waste of time and I will try to get my money back through Paypal. Best advice - STAY WELL CLEAR OF THIS COMPANY!

17 September 2017
Unprompted review
Car Mat Kings logo

Reply from Car Mat Kings

This is an old review - Please check our new reviews via our website, our service is exceptional and our customer service market leading

Rated 5 out of 5 stars

You only really know a company when things go wrong.

Ordered a set of premium mats, at a fifth of the cost of the manufacturer, arrived within three days. Good quality and a perfect fit but the wrong style drivers side holders were fitted and no drivers heel pad as described. As others have mentioned I got no reply to their online form or emails but telephoning received a very quick, helpful and apologetic response. Three days later I received another full set with the correct fittings and heel pad and told to keep the first set and advise of how to swap the fittings when I need to. Can't fault a company that is so willing to correct it's error. Best advice I can give is to telephone your ordered as the website is a bit hit and miss.

9 July 2017
Unprompted review
Rated 1 out of 5 stars

Do not use this company at all cost you will get rubbish service and product

Do not use this company it does not respond to emails or telephone
Mats I bought for my citreon c 1 are useless just do not fit
Being trying to contact them for a week giving up now
I just hate rubbish company's who have a great Webb site but just do not live up to there banter
Crap crap crap

3 July 2017
Unprompted review
Car Mat Kings logo

Reply from Car Mat Kings

This is an old review - Please check our new reviews via our website, our service is exceptional and our customer service market leading

Rated 1 out of 5 stars

Car Mat Kings can't be Trusted

I can't use the car mats this outfit sent me as they don't fit my car. The mats are not the same as the picture of the mats on the website. They are very difficult to contact and don't respond to their website form or to emails. When I have managed to contact them they say anything to fob me off but never do what they say they will. They are untrustworthy and I would strongly advise that you don't buy anything from Car Mat Kings. Luckily I paid by credit card so hopefully I will get my money back.

9 April 2017
Unprompted review
Car Mat Kings logo

Reply from Car Mat Kings

This is an old review - Please check our new reviews via our website, our service is exceptional and our customer service market leading

Rated 1 out of 5 stars

no replies to any thing i send them.emails contact forms........

ordered the best carpets in beige for my insignia and they came with black fittings .in the picture it shows beige fixings the pile in the pic shows the fitting being covered by the pile of the carpet . mine came flat no pile,
i have filled in the contact us form twice online on there site. i have written 4 emails to them but they wont reply i phones once but got no answer.
i will never be fooled again by these people claiming to offer superior carpets i could have got better ones from the £1 shop
this review is about the company carmatkings.co.uk

6 February 2017
Unprompted review
Car Mat Kings logo

Reply from Car Mat Kings

This is an old review - Please check our new reviews via our website, our service is exceptional and our customer service market leading

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