Carlton Services Reviews 

782
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable engineers who arrive promptly, work thoroughly, and complete maintenance or emergency repairs with impressive efficiency. Consumers also deeply appreciate the remarkably fast delivery times, excellent product ranges, and helpful support provided throughout the entire purchasing process. Some reviewers were not happy with delivery communication, noting that heavy items occasionally arrived unexpectedly on pavements without prior notice or proper scheduling coordination. Additionally, a few customers experienced frustrating communication hurdles when attempting to reach customer support representatives or successfully resolve after-sales product issues.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the reliable, professional, and prompt support... See more

Staff

Customers consistently note positive experiences with staff, frequently describing team members and engineers... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting fast shipping times and items... See more

Customer service

Users describe positive interactions with customer service, frequently praising responsive, professional, and... See more

Product

Customers had positive experiences with product, often noting that items were delivered as described and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Carlton's service has been exceptional. Having installed and maintained our aircon units now for a number of years, in this last service we urgently needed a unit moved from it's position on a deck... See more

Company replied

Rated 5 out of 5 stars

The engineer attended site within 2 working days of requesting a call out to look at a hob oven on site. He had a very good customer facing approach to the job and spent a lot of time pulling the hob... See more

Company replied

Rated 5 out of 5 stars

Installation from both electricians and technician Liam went so smoothly. They cleaned up after themselves which was good for us. We are thrilled with our unit and look forward to using it. We have al... See more

Company replied

Rated 5 out of 5 stars

The Engineer came to site very quickly, he informed me of the date and time prior to the visit. He be was extremely helpful, very professional, solved the problem and was very friendly . We will defin... See more

Company replied



Company details

  1. Air Conditioning Contractor
  2. also in
  3. Air Conditioning Repair Service
  4. Air Conditioning Store
  5. Air Conditioning System Supplier
  6. Commercial Refrigeration
  7. Commercial Refrigerator Supplier

Written by the company

Carlton Services offer a complete sales, installation and servicing package to keep your refrigeration, catering equipment, air conditioning, air source heat pumps and ventilation equipment operating as it should do

Carlton Services UK Ltd - Trading in the local area since 1978

Written by the company

Over 40 years of satisfied customers
Whether you need advice on how to maintain your equipment, an emergency repair or regular servicing, we have the knowledge and ability to help you. Our hand-picked team of DBS checked engineers are always on hand to bring their expertise and specialist knowledge to any installation, repair or maintenance task, so you can be assured of consistent and high-quality service.

Free Delivery on all Online Sales

Free Delivery

Free Delivery
Standard delivery is free for the UK mainland. We deliver all of our stock items to the UK mainland within 7 working days. Overnight & Timed deliveries are available at extra cost. Orders from Northern Ireland, Highlands & Islands, Republic of Ireland and the Channel Islands are charged differently; please contact the sales office for a quotation.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

782 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(782)

101 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Replacement commercial extractor fan

Very helpful advice for replacing our extractor fan and very good and friendly service.
Will definitely use again if needed

12 July 2024
Unprompted review
Carlton Services logo

Reply from Carlton Services

Hi Michelle, thanks for the review and for the kind words. Please do let us know if you require anything else. Adam Carlton

Rated 5 out of 5 stars

Outstanding Customer services.

Excellent and Accurate Customer services.

10 September 2024
Carlton Services logo

Reply from Carlton Services

Hi Rajesh, thank you for the review and please let us know if you require any further products or have any questions. Adam Carlton

Rated 3 out of 5 stars

Left it quite messy after the visit

Left it quite messy after the visit

16 September 2024
Carlton Services logo

Reply from Carlton Services

Hi Trevor, thank you for this review and I'm very sorry to see that we didn't tidy up, we certainly should have and I will raise this with the engineer who attended. Thank you for letting me know and please do not hesitate to contact me if you require anything further. Adam Carlton

Rated 5 out of 5 stars

Very easy to find and order

Very easy to find and order

13 September 2024
Carlton Services logo

Reply from Carlton Services

Hi David, thanks for the review. Hope you enjoy the system and let us know if you need anything else. Adam Carlton

Rated 5 out of 5 stars

Excellent fitting team.

2 September 2024
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Reply from Carlton Services

Thank you for leaving this review and hope you enjoy the air conditioning system, see you in 12 months when it needs its first service. Adam Carlton

Rated 5 out of 5 stars

Good price, fast despatch

Good price for the exact product we required, same day despatch

11 July 2024
Unprompted review
Carlton Services logo

Reply from Carlton Services

Hi Anna, thank you for leaving this review and please keep us in mind for your next purchase. Adam Carlton

Rated 5 out of 5 stars

1ST CLASS Company

Job Reference: 98706. We can’t tell you how pleased we are to have found this company to take over the servicing of our heating system. From their customer service team to the engineer who visited our home. Every person we dealt with were fantastic. We were kept informed right from the moment we sent them an email requesting a visit. The engineer was very friendly and knowledgeable on our heating system and even had the time to run through some questions I had about it. We rate this company and it’s employees 1ST CLASS! Wouldn’t use anyone else and recommend them 100% to anyone.

16 August 2024
Unprompted review
Carlton Services logo

Reply from Carlton Services

Hi Jeanette, thank you for such a comprehensive review! Im very pleased to see this and i will be sure to pass this on to the team. If you require anything else please let us know. Adam Carlton

Rated 5 out of 5 stars

Superb

From the first visit to the last, service, efficiency and friendliness was superb. I had total confidence in the work and the product.

12 July 2024
Unprompted review
Carlton Services logo

Reply from Carlton Services

Hi Lin, thank you for this review and we look forward to seeing you for the systems first service next year. Adam Carlton

Rated 5 out of 5 stars

Good Job

It turned up as stated. Excellent service.

28 August 2024
Unprompted review
Carlton Services logo

Reply from Carlton Services

Hi Arthur, thanks for the review and hopefully we can assist with your next purchase. Adam Carlton

Rated 5 out of 5 stars

Best Price by £800

Best Price by £800 - huge saving

17 August 2024
Carlton Services logo

Reply from Carlton Services

Hi Richard, thanks for the review and pleased you could get what you needed at a good price, please let us know if we can help with your next purchase. Adam Carlton

Rated 5 out of 5 stars

As ever

As ever; quick, efficient and value for money.

14 August 2024
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Reply from Carlton Services

Hi Lynn, thank you for your review and returning custom, look forward to speaking to you soon. Adam Carlton

Rated 5 out of 5 stars

Mitsubishi Air Con Unit Ref 98276.

All went well from initial calls to Carlton to delivery& installation. Very pleased with the unit.
Thanks
Paul

19 July 2024
Unprompted review
Carlton Services logo

Reply from Carlton Services

Hi Paul, thanks for the review and if you require another system please don't hesitate to get in touch. Adam Carlton

Rated 5 out of 5 stars

Repair of unfamiliar aircon unit

Very courteous and helpful throughout. Their engineer efficiently managed to repair and install new parts to an aircon unit with ease that was not familiar to her.

14 August 2024
Carlton Services logo

Reply from Carlton Services

Hi Nick, thank you for this review and please let us know if you require anything in the future. Adam Carlton

Rated 3 out of 5 stars

The cost of a routine service at £180…

The cost of a routine service at £180 +VAT is excessive for 30 mins work.

12 August 2024
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Reply from Carlton Services

Hi Mr Chamberlain, I'm very sorry that you didn't feel you had value for money on this service, the cost was the same as 2023 and the service should have been the same. Please let me know if you require anything further. Adam Carlton

Rated 5 out of 5 stars

Engineer arrived on time and completed…

Engineer arrived on time and completed the job efficiently

9 August 2024
Carlton Services logo

Reply from Carlton Services

Hi Alan, thank you for your review and for your repeat custom lately, please do let us know if you require anything else. Adam Carlton

Rated 5 out of 5 stars

Given a lot of explanatory information…

Given a lot of explanatory information and clear guidance about the issue. Engineer was very professional.

31 July 2024
Carlton Services logo

Reply from Carlton Services

Hi Esther, thank you for this review and please do let us know if we can help with anything in the future. Adam Carlton

Rated 5 out of 5 stars

Our great engineer.

I am giving a 5 star review because the engineer that came out to service our 2 aircons was just so brilliant and I will be asking for him again. Professional, polite and friendly and carried out a full maintenance check.
Job No. J098264 Signed by Kevin Murphy - wouldn't want anyone else to carry out our service other than Kevin.

12 July 2024
Unprompted review
Carlton Services logo

Reply from Carlton Services

Hi Anne, thank you so much for this review and for the wonderful feedback for Kevin, i will be sure to pass this over to him. See you soon for the next maintenance visit. Adam Carlton

Rated 5 out of 5 stars

Fantastic all round

Quick email response times, arranged a visit within days. Unit serviced efficiently and a polite and informative engineer.

25 July 2024
Carlton Services logo

Reply from Carlton Services

Hi Tim, thank you for leaving this review and for using our services, please do not hesitate to contact us if you require anything in the future. Adam Carlton

Rated 5 out of 5 stars

5 star company

easy to use website.
friendly and helpful staff when you call them.
great prices

25 July 2024
Carlton Services logo

Reply from Carlton Services

Hi Mark, thanks for your purchase and for this review, hopefully speak to you for your next purchase! Adam Carlton

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