I just want to mention Oscar as without his patience and support today I would not have been able to book my several long haul Flights. He investigated several options and emailed and followed up wit... See more
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Review summary
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An important part of selecting a travel agent is reading reviews. Not all will be perfect but you should get a feel. I chose Carlton Leisure and was not let down. Clear emails, returned calls, clear... See more
Company replied
Easy to book - multiple payment options including Apple Pay which is helpful. Received a prompt call from a very kind gentleman called Roland - who asked if I had any concerns around the booking. He g... See more
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I’m really happy with my experience with Carlton Leisure. From the very beginning, the team was friendly, helpful and professional. They made booking my flight tickets much easier and gave me cl... See more
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Company details
About Carlton Leisure
Written by the company
Flights
Multi City Flights
Business Class
About Carlton Leisure
Carlton Leisure offers great deals for all your travel needs including flights, hotels, tailor-made holiday, multi-city travel. With over 600 airlines you will find the widest choice of airfares to choose form. Speak to one of our Experts on 0208 100 0000
VISIT OUR WEBSITE CONTACT USCarltonLeisure.com
Written by the company
- About Carlton Leisure
- Carlton Leisure is UK based leading travel agent, offering flight tickets, hotel booking, city breaks, car hire, travel insurance and holiday packages to all over the world.
- Complete peace of mind
- We use industry leading encryption technology to secure your information.
- Serving since 1997
- Carlton Leisure has been into existence for more than two decades and built on core values of trust, quality of service, value for money and friendliness. We specialise in the international travel market and through our contracted bulk rates with our partner airlines.
- Fly Now Pay Later
- Get away and spread the cost over time. With Fly Now Pay Later, you can spread the cost of your hotel, flight or holiday. Pay over flexible instalments & get financial protection for your booking.
Contact info
362-368 Rayners Lane, HA5 5EE, PINNER, United Kingdom
- 0208 100 0000
- info@carltonleisure.com
- carltonleisure.com
4.5
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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5 stars for Kathy
Kathy was very good at her job. Her help was very much appreciated in correcting a silly mistake I made with a book which admittedly cost me £75 admin fee to resolve but I have no one but myself to blame for that. To add ringing up a company like this and getting straight through to someone instead of being on hold was a nice suprise.
7 September 2026
Very easy website to use and good…
Very easy website to use and good response back by email. Will use again.
15 August 2026
i booked a flight to New Zealand with…
i booked a flight to New Zealand with Carlton leisure, first up very good price, i then contacted them to make some inquiries about my booking, and spoke to Jazz,and she was fantastic, gave me all the information i required, i would very much Recommend Carlton Leisure.
5 September 2026
Unprompted review
Very good experience Ricky is top lad…
Very good experience Ricky is top lad help me out and sort out for me refund for my cancel flight thanks
7 September 2026
Unprompted review
AVOID
Carlton Leisure were awful at communicating with us, they sent us emails which were not clear about what was required and then informed us our tickets were no longer available and could only offer tickets at a higher cost. We had confirmed flights with airlines but Carlton Leisure refused to issue the tickets. Carlton Leisure are not ATOL protected and I would avoid at all costs.
31 August 2026
⭐⭐⭐⭐⭐ Absolutely fantastic service from…
⭐⭐⭐⭐⭐ Absolutely fantastic service from Angela!
I had such a brilliant experience with Carlton Leisure, and Angela in particular. I needed to make some changes to my flights over a weekend and was amazed that I was able to speak to someone so easily.
Angela was an absolute godsend. She sorted everything out incredibly quickly and efficiently, made the whole process completely stress-free, and was so friendly and helpful throughout.
It’s quite rare these days to receive such genuinely personal and efficient customer service, particularly when you need help at a weekend. I was hugely impressed.
I would absolutely use Carlton Leisure again and wouldn’t hesitate to recommend them — and a huge thank you to Angela for being so fantastic!
13 August 2026
Unprompted review
We made boocruise holidayking and all very straight…
We made booking and all very straight forward done in a few minutes would use again
6 September 2026
Super easy to book
Super easy to book, found really cheap flights which I what I was looking for and took me around 10-15 mins to book and get confirmation of the tickets, great service
7 September 2026
Very reliable
Very reliable. Excellent customer service
No hidden charges
I have been buying ticket for me and my family and friends with confidence from Carlton for many years. Excellent customer service
100% satisfied
6 September 2026
This is my 3rd time i am using Carlton…
This is my 3rd time i am using Carlton Leisure for booking travel tickets, so far it has been good. This time around adviser named Jeet helped me book tickets, very professional and friendly. The ticket price was reasonable too.
3 September 2026
Unprompted review
Good service
4 September 2026
Unprompted review
All good and very easy to book with…
All good and very easy to book with Carlton Leisure
Would recommend me to anyone
Cheers
Dave M
Stafford
5 September 2026
Used you a few times always great thank…
Used you a few times always great thank you
6 September 2026
Amazing help every step of the way
Amazing help every step of the way. Such a smooth easy process
6 September 2026
Unprompted review
I have recently purchased a multi city…
I have recently purchased a multi city flights. Air Canada changed aircraft on one of the flights. When I spoke to Nimi, she helped me to get my new seats, as I could not get through to AC.
Very helpful and respectful service.
Many thanks Nimi.
Will definitely call back!
5 September 2026
Unprompted review
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