Carlheim Reviews 367

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and durable materials, often highlighting the impressive leather goods. Many consumers also appreciate the appealing designs and the accurate representation of items on the website. The pricing is frequently mentioned as a significant positive, with many feeling they received great value for their money, and the delivery service is often described as fast, seamless, and well-packaged. However, some customers also noted issues with product availability and occasional problems with delivery companies, including lost packages or unexpected shipping fees. A few reviewers experienced quality concerns, such as a broken zipper, a clothing item ripping, or a necklace feeling like poor quality. Additionally, some found certain product designs to be impractical, like a bag strap that wouldn't stay on the shoulder or a laptop not fitting as expected due to a zipper.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Users describe positive interactions with quality, highlighting that products like bags, clothing, and rings... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the good value, fair,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the good and fast service,... See more

Based on these reviews

Rated 5 out of 5 stars

I have just received the Tote bag Ella in brown and the quality and craftsmanship is unbelievable. Extremely good quality leather, non-scratchable, looks like it will keep well over time. The price is... See more

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Rated 5 out of 5 stars

I just received the Elise Genuine Leather Handbag (brown), I am delighted with it. It impresses with its nobility, restrained Scandinavian design, quality of color, leather and workmanship. It is not... See more

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Rated 5 out of 5 stars

Shoulderbag classic is love at first sight. Finally, I waited for it to return to sale, received it and am very satisfied. Everything about it is beautiful: elegant design and quality of workmanship,... See more

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Rated 5 out of 5 stars

I just received my wonderful travel purse. The quality is high, it feels great to hold in my hands. However, what is especially impressive is the love with which it was packaged. Although this busines... See more

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Rated 5 out of 5 stars

I just received my wonderful travel purse. The quality is high, it feels great to hold in my hands. However, what is especially impressive is the love with which it was packaged. Although this busines... See more

Company replied

Rated 5 out of 5 stars

The bag I received is amazing, really love it. Not only that, but the customer services is also great. A day after I placed my order (on a Sunday) I realised I ordered the wrong model, slightly smalle... See more

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Rated 5 out of 5 stars

Absolutely happy with my new bag! It’s comfortable, has perfect size, elegant minimalism - great choice. Color in live looks like milk chocolate. Love it!

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Rated 5 out of 5 stars

Shipping took 3 days and delivery 2/3 days to The Netherlands. I bought the Olivia Genuine Leather Handbag. A beautiful, high-quality bag. It fits a 16-inch laptop and still has plenty of room for a... See more

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Rated 5 out of 5 stars

great buy Originally I thought my laptop would fit horizontally in the bag but it didn't because of the zipper. The bag can handle a lot of weight. Nevertheless I use this bag almost everyday for s... See more

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Rated 5 out of 5 stars

I had a few issues with product avaliability but it got quickly resolved by their customer service. The product itself is of high quality and I personally enjoy the look of it. Additionally the magnet... See more

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Rated 5 out of 5 stars

I'm very happy with the two bags I bought. I've only recently started using them but as far as first impressions go: they look exactly like I had imagined, they smell like leather and seem sturdy enou... See more

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Rated 5 out of 5 stars

I had some problems with the delivery company, which lost my package, but the Carlheim staff (especially Pernilla) were really kind and helpful. I had to wait for a while, but I finally got my bag, an... See more

Company replied

Rated 5 out of 5 stars

Great quality and fast delivery. Really pretty and works well for school and daily usage. Holds plenty of books and even a computer. Waterproof and good for Nordic weather. Will definitely buy from th... See more

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Rated 5 out of 5 stars

I like the look of this bag, and the quality seems good. It’s nice that the company offers a 2-year warranty. However, the side part of the bag always folds inward, creating an opening. I’m afraid I m... See more

Company replied

Rated 5 out of 5 stars

Beautiful bag. Received Exactly as prescribed. A bit smaller than expected but for me that was perfect. Really pretty, I love it so much!!! Definitely would recommend (and I have).

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Rated 5 out of 5 stars

A beautiful, stylishly finished handbag. it looks even better in real life than in the photos. The delivery was very fast and efficient. I highly recommend it!

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Rated 2 out of 5 stars

I bought a watch from Carlheim in July, and it has kept breaking multiple times since then. I took it to a watchmaker, and they told me it couldn’t be repaired at all. I contacted Carlheim with... See more

Rated 5 out of 5 stars

Great quality clothing for winter time. Bought a hoodie and jogging for testing...was so impressed by the quality that I bought another one for my son.

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Rated 5 out of 5 stars

Great quality and very nicely built, definitely recommend it for a gift or in my case as my first shopper bag

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Rated 5 out of 5 stars

Super fast shipping to Poland, it took only four working days! The products arrived perfectly packaged and of great quality. Highly recommended!

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Rated 5 out of 5 stars

Excellent communication. Products lovely design and quality. Received one bag with broken zipper, directly got send a replacement. Very polite, efficient handling of the matter.

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Rated 5 out of 5 stars

Nice clothes and looks like the images on website and VERY fast shipping. What else can you ask for from a webshop? I can strobgly recommend Carlheim

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Rated 5 out of 5 stars

Fast shipment to Germany. I ordered Monday evening and got my package already on Saturday. The bag is really beautiful, not heavy, and soft

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Rated 5 out of 5 stars

This company is to be trusted. I have several sweaters of them. Good quality and not expensive. The sweaters are comfortable.

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Rated 5 out of 5 stars

I like the bag, soft leather, quality and material is good plus the price is not that expensive. Highly recommended.

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Rated 5 out of 5 stars

The backpack is absolutely beautiful! It was packaged with so much care and arrived quickly. Thank you so very much!

Rated 5 out of 5 stars

Premium quality for a good price. I’ve gotten so many compliments on the bag!! Perfect for work/ busy days

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Rated 5 out of 5 stars

Very happy and satisfied with my purchase. The service they provided was great. Highly recommended.

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Rated 5 out of 5 stars

Fast delivery for a shop based in Sweden, i really love the quality leather bag i have ordered for my mom. Big thanks from France ! :)

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Rated 5 out of 5 stars

Great products for a great price! Fast shipping! Overall a nice shopping experience

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Rated 5 out of 5 stars

Ordered a ring and was honestly impressed. It looks even ebtter in real life and feels solid, not cheap

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Rated 5 out of 5 stars

It’s very stylish and high-quality, and I was looking for a bag exactly this size. This bag is exactly what I had in mind.

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Rated 5 out of 5 stars

I brought as a gift and so far the product looks good as the quality appears to be excellent.

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Rated 5 out of 5 stars

Amazing bag… i would change one pr two things but it was exactly what i was looking for

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Rated 1 out of 5 stars

My Haven Belt bag zip has failed. I ordred it on 07/30/2025. No support was provided by Carlheim. I will not be buying their products again.

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Rated 5 out of 5 stars

quick, sent perfectly, nice products! super easy, very recommendable.... Price -quality absolutely correct

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Rated 5 out of 5 stars

Fast delivery, great products, fair price, nice & secure packaging!

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Rated 5 out of 5 stars

am very satisfied with my product and the service. They are very reliable. Thank you for this.”

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Rated 5 out of 5 stars

Efficient and easy. Faster than zalando even when ordered days after. Nice bag. Thanks 🙏

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Rated 5 out of 5 stars

Very happy with my new sweater, super good quality!

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Rated 4 out of 5 stars

The experience was not the best at first due to the delivery company, which unfortunately lost my package. However, the Carlheim team was very helpful and offered me different solutions to choose from... See more

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Rated 5 out of 5 stars

I ordered a shopper from them. it arrived quite fast. The quality is better than the price.

Rated 2 out of 5 stars

The quality if the products was not as expected.One of the clothing items seams ripped while trying it on the first time. The neclace also feels like poor quality.

Company replied

Rated 1 out of 5 stars

SCAM, STAY AWAY!! They are lying about their advertising for free shipping! My package arrived with over $50 in shipping fees from the postal service which they took no responsibility for. They refuse... See more

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Rated 5 out of 5 stars

Beautiful items, fast and safe delivery. I recommend this shop.

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Rated 3 out of 5 stars

I love almost everything about this bag and I searched a lot to get this so everything that it has is exactly what I looked for but the problem is that when I got it, I faced the problem that I believ... See more

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Rated 1 out of 5 stars

I am very disappointed with the delivery process breach of DHL. They didn’t delivered the package to my address. Instead they left it in a pickup DHL point they call “ServicePoint DHL” and they i... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Activewear Store
  3. Clothing Store
  4. Handbags Shop
  5. Watch Store

Written by the company

Founded in 2017, Carlheim began with a simple yet ambitious goal: to design high-quality products at fair prices that make a lasting impression. What started as a dream between two siblings has grown into a brand that embodies the essence of timeless Scandinavian design. Today, Carlheim offers a wide range of products, including clothing, active wear, bags, handbags, wristwatches, and accessories. Each item reflects our dedication to combining classic elegance with contemporary flair. Every product is designed in Sweden and shipped directly from our home country, ensuring authenticity and attention to detail in every piece. At the heart of Carlheim is a commitment to sustainability and thoughtful design. We believe in creating products that are meant to last, using materials and processes that respect both our customers and the environment. From the sleek lines of our wristwatches to the carefully curated details of our leather bags, every piece is crafted with the intention of becoming a cherished part of your journey. For us, Carlheim is more than a brand. It’s a story of family, passion, and a shared vision to inspire confidence and individuality through design. We invite you to be part of this journey – where timeless style meets everyday functionality and where every product tells a story. At Carlheim, we believe in striving for greatness in everything we do. Our ambition is not only to craft exceptional products but also to create a legacy that lives on for generations. Let’s aim high, embrace bold visions, and let the spirit of Carlheim inspire us all to leave a lasting impression.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Problems, but Happy ending.

I had some problems with the delivery company, which lost my package, but the Carlheim staff (especially Pernilla) were really kind and helpful. I had to wait for a while, but I finally got my bag, and I’m really happy with it — it’s gorgeous.

20 September 2025
Carlheim logo

Reply from Carlheim

We’re happy to hear that everything worked out in the end and that you’re pleased with the bag 💛
Thanks for sharing your experience.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Great quality

Great quality, fast shipment As Always!

24 September 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you’re pleased with the quality and the fast shipment 💛

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Beautiful items

Beautiful items, fast and safe delivery. I recommend this shop.

15 September 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you liked the items and the delivery 💛
Thanks so much for the recommendation.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Perfect

Very good quality

14 September 2025
Carlheim logo

Reply from Carlheim

We’re happy to hear that you’re pleased with the quality 💛

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Weeknd Bag for men

Good quality.

18 September 2025
Carlheim logo

Reply from Carlheim

Glad to hear that you’re happy with the quality 💛
Thanks for sharing.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Loyal and trust.

It's very pretty the product which I bought. Thank you so much.

19 September 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you liked the product 💛
Thanks so much for sharing.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

am very satisfied with my product and…

am very satisfied with my product and the service. They are very reliable. Thank you for this.”

17 September 2025
Carlheim logo

Reply from Carlheim

Thank you so much for your kind words 💛 We are so happy you are satisfied!
Kind regards,
Pernilla

Rated 3 out of 5 stars

shipping took a while and also the…

shipping took a while and also the products size isn‘t the same as it is listed on the page

13 September 2025
Carlheim logo

Reply from Carlheim

Hello, we are sorry to hear the delivery took longer than expected - we always do our best to follow up with the carriers.

Kind regards,
Pernilla
Carlheim

Rated 5 out of 5 stars

Excellent communication

Excellent communication.
Products lovely design and quality.
Received one bag with broken zipper, directly got send a replacement.
Very polite, efficient handling of the matter.

15 September 2025
Carlheim logo

Reply from Carlheim

Thank you for your thoughtful review 💛 We are happy you are satisfied and that our team could resolve the issue quickly. Your review means a lot.

Kind regards,
Pernilla

Rated 5 out of 5 stars

Amazing bag

Amazing bag, great quality and good communication about delivery! Very happy!

5 September 2025
Carlheim logo

Reply from Carlheim

Thank you so much 💛 We are very happy you love the bag and the service ⭐
Kind regards,
Pernilla

Rated 5 out of 5 stars

Good customer service

i had put in wrong address, but when i sent email to customer service i got prompt reply and good service.

11 September 2025
Carlheim logo

Reply from Carlheim

Thank you for sharing your experience 💛 We are glad we could assist you quickly ⭐ - we try our best!!
Kind regards,
Pernilla

Rated 5 out of 5 stars

Quick shipping

Quick shipping, bag exactly like and the websites. Totality recommend

8 September 2025
Carlheim logo

Reply from Carlheim

Thank you kindly for your positive review 💛 We are so happy you recommend us ⭐Your review makes a difference for us!!
Kind regards,
Pernilla

Rated 5 out of 5 stars

Highly recommended

Very happy and satisfied with my purchase. The service they provided was great. Highly recommended.

31 August 2025
Carlheim logo

Reply from Carlheim

Thank you very much for recommending us 💛 We are so glad you are satisfied ⭐
Kind regards,
Pernilla

Rated 5 out of 5 stars

Love it, great bag!

Beautiful bag. Received Exactly as prescribed. A bit smaller than expected but for me that was perfect. Really pretty, I love it so much!!! Definitely would recommend (and I have).

31 August 2025
Carlheim logo

Reply from Carlheim

Thank you so much 💛 We are very happy you love the bag and recommend us ⭐
Kind regards,
Pernilla

Rated 5 out of 5 stars

A beautiful bag

A beautiful, stylishly finished handbag. it looks even better in real life than in the photos. The delivery was very fast and efficient. I highly recommend it!

3 September 2025
Carlheim logo

Reply from Carlheim

Thank you for your kind words 💛 We are so glad you love the bag ⭐
Kind regards,
Pernilla

Rated 5 out of 5 stars

The clothes fit really well

The clothes fit really well. I took s size for the sweatshirt and M for the sweatpants

2 September 2025
Carlheim logo

Reply from Carlheim

Thank you so much 💛 We are glad the clothes fit you well ⭐
Kind regards,
Pernilla

Rated 5 out of 5 stars

Everything was perfect

Everything was perfect. The bag is beautiful

1 September 2025
Carlheim logo

Reply from Carlheim

Thank you very much 💛 We are so glad you find the bag beautiful ⭐
Kind regards,
Pernilla

Rated 5 out of 5 stars

Great product for a decent price.

I like the look of this bag, and the quality seems good. It’s nice that the company offers a 2-year warranty. However, the side part of the bag always folds inward, creating an opening. I’m afraid I might drop something through that gap. I also hope the leather does not crack due to the continuous dip on the side.

25 August 2025
Carlheim logo

Reply from Carlheim

Thank you for your feedback and kind words 💛 We truly appreciate it ⭐
Kind regards,
Pernilla

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