Carlheim Reviews 367

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and durable materials, often highlighting the impressive leather goods. Many consumers also appreciate the appealing designs and the accurate representation of items on the website. The pricing is frequently mentioned as a significant positive, with many feeling they received great value for their money, and the delivery service is often described as fast, seamless, and well-packaged. However, some customers also noted issues with product availability and occasional problems with delivery companies, including lost packages or unexpected shipping fees. A few reviewers experienced quality concerns, such as a broken zipper, a clothing item ripping, or a necklace feeling like poor quality. Additionally, some found certain product designs to be impractical, like a bag strap that wouldn't stay on the shoulder or a laptop not fitting as expected due to a zipper.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

Users describe positive interactions with quality, highlighting that products like bags, clothing, and rings... See more

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight the good value, fair,... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the good and fast service,... See more

Based on these reviews

Rated 5 out of 5 stars

I have just received the Tote bag Ella in brown and the quality and craftsmanship is unbelievable. Extremely good quality leather, non-scratchable, looks like it will keep well over time. The price is... See more

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Rated 5 out of 5 stars

I just received the Elise Genuine Leather Handbag (brown), I am delighted with it. It impresses with its nobility, restrained Scandinavian design, quality of color, leather and workmanship. It is not... See more

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Rated 5 out of 5 stars

Shoulderbag classic is love at first sight. Finally, I waited for it to return to sale, received it and am very satisfied. Everything about it is beautiful: elegant design and quality of workmanship,... See more

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Rated 5 out of 5 stars

I just received my wonderful travel purse. The quality is high, it feels great to hold in my hands. However, what is especially impressive is the love with which it was packaged. Although this busines... See more

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Rated 5 out of 5 stars

I just received my wonderful travel purse. The quality is high, it feels great to hold in my hands. However, what is especially impressive is the love with which it was packaged. Although this busines... See more

Company replied

Rated 5 out of 5 stars

The bag I received is amazing, really love it. Not only that, but the customer services is also great. A day after I placed my order (on a Sunday) I realised I ordered the wrong model, slightly smalle... See more

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Rated 5 out of 5 stars

Absolutely happy with my new bag! It’s comfortable, has perfect size, elegant minimalism - great choice. Color in live looks like milk chocolate. Love it!

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Rated 5 out of 5 stars

Shipping took 3 days and delivery 2/3 days to The Netherlands. I bought the Olivia Genuine Leather Handbag. A beautiful, high-quality bag. It fits a 16-inch laptop and still has plenty of room for a... See more

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Rated 5 out of 5 stars

great buy Originally I thought my laptop would fit horizontally in the bag but it didn't because of the zipper. The bag can handle a lot of weight. Nevertheless I use this bag almost everyday for s... See more

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Rated 5 out of 5 stars

I had a few issues with product avaliability but it got quickly resolved by their customer service. The product itself is of high quality and I personally enjoy the look of it. Additionally the magnet... See more

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Rated 5 out of 5 stars

I'm very happy with the two bags I bought. I've only recently started using them but as far as first impressions go: they look exactly like I had imagined, they smell like leather and seem sturdy enou... See more

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Rated 5 out of 5 stars

I had some problems with the delivery company, which lost my package, but the Carlheim staff (especially Pernilla) were really kind and helpful. I had to wait for a while, but I finally got my bag, an... See more

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Rated 5 out of 5 stars

Great quality and fast delivery. Really pretty and works well for school and daily usage. Holds plenty of books and even a computer. Waterproof and good for Nordic weather. Will definitely buy from th... See more

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Rated 5 out of 5 stars

I like the look of this bag, and the quality seems good. It’s nice that the company offers a 2-year warranty. However, the side part of the bag always folds inward, creating an opening. I’m afraid I m... See more

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Rated 5 out of 5 stars

Beautiful bag. Received Exactly as prescribed. A bit smaller than expected but for me that was perfect. Really pretty, I love it so much!!! Definitely would recommend (and I have).

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Rated 5 out of 5 stars

A beautiful, stylishly finished handbag. it looks even better in real life than in the photos. The delivery was very fast and efficient. I highly recommend it!

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Rated 2 out of 5 stars

I bought a watch from Carlheim in July, and it has kept breaking multiple times since then. I took it to a watchmaker, and they told me it couldn’t be repaired at all. I contacted Carlheim with... See more

Rated 5 out of 5 stars

Great quality clothing for winter time. Bought a hoodie and jogging for testing...was so impressed by the quality that I bought another one for my son.

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Rated 5 out of 5 stars

Great quality and very nicely built, definitely recommend it for a gift or in my case as my first shopper bag

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Rated 5 out of 5 stars

Super fast shipping to Poland, it took only four working days! The products arrived perfectly packaged and of great quality. Highly recommended!

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Rated 5 out of 5 stars

Excellent communication. Products lovely design and quality. Received one bag with broken zipper, directly got send a replacement. Very polite, efficient handling of the matter.

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Rated 5 out of 5 stars

Nice clothes and looks like the images on website and VERY fast shipping. What else can you ask for from a webshop? I can strobgly recommend Carlheim

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Rated 5 out of 5 stars

Fast shipment to Germany. I ordered Monday evening and got my package already on Saturday. The bag is really beautiful, not heavy, and soft

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Rated 5 out of 5 stars

This company is to be trusted. I have several sweaters of them. Good quality and not expensive. The sweaters are comfortable.

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Rated 5 out of 5 stars

I like the bag, soft leather, quality and material is good plus the price is not that expensive. Highly recommended.

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Rated 5 out of 5 stars

The backpack is absolutely beautiful! It was packaged with so much care and arrived quickly. Thank you so very much!

Rated 5 out of 5 stars

Premium quality for a good price. I’ve gotten so many compliments on the bag!! Perfect for work/ busy days

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Rated 5 out of 5 stars

Very happy and satisfied with my purchase. The service they provided was great. Highly recommended.

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Rated 5 out of 5 stars

Fast delivery for a shop based in Sweden, i really love the quality leather bag i have ordered for my mom. Big thanks from France ! :)

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Rated 5 out of 5 stars

Great products for a great price! Fast shipping! Overall a nice shopping experience

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Rated 5 out of 5 stars

Ordered a ring and was honestly impressed. It looks even ebtter in real life and feels solid, not cheap

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Rated 5 out of 5 stars

It’s very stylish and high-quality, and I was looking for a bag exactly this size. This bag is exactly what I had in mind.

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Rated 5 out of 5 stars

I brought as a gift and so far the product looks good as the quality appears to be excellent.

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Rated 5 out of 5 stars

Amazing bag… i would change one pr two things but it was exactly what i was looking for

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Rated 1 out of 5 stars

My Haven Belt bag zip has failed. I ordred it on 07/30/2025. No support was provided by Carlheim. I will not be buying their products again.

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Rated 5 out of 5 stars

quick, sent perfectly, nice products! super easy, very recommendable.... Price -quality absolutely correct

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Rated 5 out of 5 stars

Fast delivery, great products, fair price, nice & secure packaging!

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Rated 5 out of 5 stars

am very satisfied with my product and the service. They are very reliable. Thank you for this.”

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Rated 5 out of 5 stars

Efficient and easy. Faster than zalando even when ordered days after. Nice bag. Thanks 🙏

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Rated 5 out of 5 stars

Very happy with my new sweater, super good quality!

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Rated 4 out of 5 stars

The experience was not the best at first due to the delivery company, which unfortunately lost my package. However, the Carlheim team was very helpful and offered me different solutions to choose from... See more

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Rated 5 out of 5 stars

I ordered a shopper from them. it arrived quite fast. The quality is better than the price.

Rated 2 out of 5 stars

The quality if the products was not as expected.One of the clothing items seams ripped while trying it on the first time. The neclace also feels like poor quality.

Company replied

Rated 1 out of 5 stars

SCAM, STAY AWAY!! They are lying about their advertising for free shipping! My package arrived with over $50 in shipping fees from the postal service which they took no responsibility for. They refuse... See more

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Rated 5 out of 5 stars

Beautiful items, fast and safe delivery. I recommend this shop.

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Rated 3 out of 5 stars

I love almost everything about this bag and I searched a lot to get this so everything that it has is exactly what I looked for but the problem is that when I got it, I faced the problem that I believ... See more

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Rated 1 out of 5 stars

I am very disappointed with the delivery process breach of DHL. They didn’t delivered the package to my address. Instead they left it in a pickup DHL point they call “ServicePoint DHL” and they i... See more

Company replied


Company details

  1. Fashion Accessories Store
  2. Activewear Store
  3. Clothing Store
  4. Handbags Shop
  5. Watch Store

Written by the company

Founded in 2017, Carlheim began with a simple yet ambitious goal: to design high-quality products at fair prices that make a lasting impression. What started as a dream between two siblings has grown into a brand that embodies the essence of timeless Scandinavian design. Today, Carlheim offers a wide range of products, including clothing, active wear, bags, handbags, wristwatches, and accessories. Each item reflects our dedication to combining classic elegance with contemporary flair. Every product is designed in Sweden and shipped directly from our home country, ensuring authenticity and attention to detail in every piece. At the heart of Carlheim is a commitment to sustainability and thoughtful design. We believe in creating products that are meant to last, using materials and processes that respect both our customers and the environment. From the sleek lines of our wristwatches to the carefully curated details of our leather bags, every piece is crafted with the intention of becoming a cherished part of your journey. For us, Carlheim is more than a brand. It’s a story of family, passion, and a shared vision to inspire confidence and individuality through design. We invite you to be part of this journey – where timeless style meets everyday functionality and where every product tells a story. At Carlheim, we believe in striving for greatness in everything we do. Our ambition is not only to craft exceptional products but also to create a legacy that lives on for generations. Let’s aim high, embrace bold visions, and let the spirit of Carlheim inspire us all to leave a lasting impression.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I am very happy with this product

I am very happy with this product. It’s very good quality bag.

29 November 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you’re pleased with the bag and its quality 💛

Kind regards,
Carlheim Team

Rated 2 out of 5 stars

Watch keeps breaking and no response from customer service

I bought a watch from Carlheim in July, and it has kept breaking multiple times since then. I took it to a watchmaker, and they told me it couldn’t be repaired at all.

I contacted Carlheim with this information and asked for either a replacement or a refund, since the watch is still very new. I received no response. I wrote a follow-up email today and am still waiting to hear back.

It’s disappointing to experience both poor durability and silence from customer support.

I’ll update this review if the issue is resolved, but at this point I cannot recommend the brand.

3 December 2025
Unprompted review
Rated 5 out of 5 stars

This company is to be trusted

This company is to be trusted. I have several sweaters of them. Good quality and not expensive. The sweaters are comfortable.

22 November 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you trust us and that you’re enjoying the sweaters and their comfort 😊
Thanks so much for sharing.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Quick and friendly

Quick and friendly, thats all one can ask! Gorgeous products too.

22 November 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you had a quick and friendly experience, and that you enjoyed the products 💛
Thanks for sharing.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Very fine quality products

Very fine quality products. Good price.

18 November 2025
Carlheim logo

Reply from Carlheim

We’re happy to hear that you’re pleased with the quality and the pricing 💛

Kind regards,
Carlheim Team

Rated 4 out of 5 stars

Decent bag.

Decent bag., so far no issue

11 November 2025
Carlheim logo

Reply from Carlheim

We’re glad to hear that the bag is working well for you so far.
Thanks for sharing your feedback.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Absolutely happy with my new bag

Absolutely happy with my new bag! It’s comfortable, has perfect size, elegant minimalism - great choice. Color in live looks like milk chocolate. Love it!

5 November 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you’re enjoying the bag – the size, comfort, and minimalist design 💛
So glad you loved the color as well.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Very pleasant experience!

Fast delivery, great products, fair price, nice & secure packaging!

4 November 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you had a pleasant experience and appreciated the delivery, products, and packaging 💛

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well-packaged product.

29 October 2025
Carlheim logo

Reply from Carlheim

We’re glad to hear that the delivery was fast and that the product arrived well packaged 💛

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Great quality

Great quality, fantastic prices!

28 October 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you’re pleased with the quality and the prices 💛

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

great buy

great buy

Originally I thought my laptop would fit horizontally in the bag but it didn't because of the zipper. The bag can handle a lot of weight. Nevertheless I use this bag almost everyday for school or any time I need a bag for just some small things. Very nice packaging!

30 July 2025
Carlheim logo

Reply from Carlheim

We’re happy to hear that the bag has become part of your everyday use and that you’re enjoying both the durability and the packaging 💛
Thanks for sharing your experience.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

quick

quick, sent perfectly, nice products! super easy, very recommendable....
Price -quality absolutely correct

20 October 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that everything went smoothly and that you liked the products 💛
Thanks so much for the recommendation.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Great quality and very nicely built

Great quality and very nicely built, definitely recommend it for a gift or in my case as my first shopper bag

3 October 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you’re pleased with the quality and craftsmanship, and that it worked perfectly as your first shopper bag 💛
Thanks for the recommendation.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

goes with all my styles

It’s very stylish and high-quality, and I was looking for a bag exactly this size. This bag is exactly what I had in mind.

9 October 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that the bag fits your style so well and was exactly the size you were looking for 💛

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Exactly what I hoped for!

High quality & stylish! The price-quality ratio was a positive surprise.

6 October 2025
Carlheim logo

Reply from Carlheim

We’re really happy to hear that the bag was exactly what you hoped for and that the quality and value met your expectations 💛

Kind regards,
Carlheim Team

Rated 3 out of 5 stars

The strap design ruined it

I love almost everything about this bag and I searched a lot to get this so everything that it has is exactly what I looked for but the problem is that when I got it, I faced the problem that I believe is a design problem and I had no way to find that out before using it. personally I am a person with quite broad shoulders, yet considering that and even when the bag is not very full, the outside strap does not stand on my shoulder. It tends to fall out and does not create enough support which is quite annoying. so as much as I really love this bag, and I really like the general design, I still think that especially the place where the straps are connected to the bag needs some kind of Improvement.

26 September 2025
Carlheim logo

Reply from Carlheim

Thank you for taking the time to share such detailed feedback.
We’re glad to hear that you appreciate the overall design of the bag, and we truly value your honest input regarding the strap. Insights like this are important to us and help us continue to improve our products.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Sustainable product

Fast delivery. Great quality. Sustainable product with modern design.

3 October 2025
Carlheim logo

Reply from Carlheim

We’re happy to hear that you appreciated the quality, fast delivery, and modern design 💛
Thanks for sharing.

Kind regards,
Carlheim Team

Rated 5 out of 5 stars

Lovely experience shopping

Lovely experience shopping on this site. Will definitely be shopping more in the future!

8 October 2025
Unprompted review
Carlheim logo

Reply from Carlheim

We’re really happy to hear that you had a lovely experience shopping with us 💛
It means a lot to know you’d like to shop with us again.

Kind regards,
Carlheim Team

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