I have just received the Tote bag Ella in brown and the quality and craftsmanship is unbelievable. Extremely good quality leather, non-scratchable, looks like it will keep well over time. The price is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Based on reviews, created with AI
Founded in 2017, Carlheim began with a simple yet ambitious goal: to design high-quality products at fair prices that make a lasting impression. What started as a dream between two siblings has grown into a brand that embodies the essence of timeless Scandinavian design. Today, Carlheim offers a wide range of products, including clothing, active wear, bags, handbags, wristwatches, and accessories. Each item reflects our dedication to combining classic elegance with contemporary flair. Every product is designed in Sweden and shipped directly from our home country, ensuring authenticity and attention to detail in every piece. At the heart of Carlheim is a commitment to sustainability and thoughtful design. We believe in creating products that are meant to last, using materials and processes that respect both our customers and the environment. From the sleek lines of our wristwatches to the carefully curated details of our leather bags, every piece is crafted with the intention of becoming a cherished part of your journey. For us, Carlheim is more than a brand. It’s a story of family, passion, and a shared vision to inspire confidence and individuality through design. We invite you to be part of this journey – where timeless style meets everyday functionality and where every product tells a story. At Carlheim, we believe in striving for greatness in everything we do. Our ambition is not only to craft exceptional products but also to create a legacy that lives on for generations. Let’s aim high, embrace bold visions, and let the spirit of Carlheim inspire us all to leave a lasting impression.
Marsvägen 10, 692 34, Kumla, Sweden
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very happy with this product. It’s very good quality bag.

Reply from Carlheim
I bought a watch from Carlheim in July, and it has kept breaking multiple times since then. I took it to a watchmaker, and they told me it couldn’t be repaired at all.
I contacted Carlheim with this information and asked for either a replacement or a refund, since the watch is still very new. I received no response. I wrote a follow-up email today and am still waiting to hear back.
It’s disappointing to experience both poor durability and silence from customer support.
I’ll update this review if the issue is resolved, but at this point I cannot recommend the brand.
This company is to be trusted. I have several sweaters of them. Good quality and not expensive. The sweaters are comfortable.

Reply from Carlheim
Quick and friendly, thats all one can ask! Gorgeous products too.

Reply from Carlheim

Reply from Carlheim
Absolutely happy with my new bag! It’s comfortable, has perfect size, elegant minimalism - great choice. Color in live looks like milk chocolate. Love it!

Reply from Carlheim
Fast delivery, great products, fair price, nice & secure packaging!

Reply from Carlheim
great buy
Originally I thought my laptop would fit horizontally in the bag but it didn't because of the zipper. The bag can handle a lot of weight. Nevertheless I use this bag almost everyday for school or any time I need a bag for just some small things. Very nice packaging!

Reply from Carlheim
quick, sent perfectly, nice products! super easy, very recommendable....
Price -quality absolutely correct

Reply from Carlheim
Great quality and very nicely built, definitely recommend it for a gift or in my case as my first shopper bag

Reply from Carlheim
It’s very stylish and high-quality, and I was looking for a bag exactly this size. This bag is exactly what I had in mind.

Reply from Carlheim
High quality & stylish! The price-quality ratio was a positive surprise.

Reply from Carlheim
I love almost everything about this bag and I searched a lot to get this so everything that it has is exactly what I looked for but the problem is that when I got it, I faced the problem that I believe is a design problem and I had no way to find that out before using it. personally I am a person with quite broad shoulders, yet considering that and even when the bag is not very full, the outside strap does not stand on my shoulder. It tends to fall out and does not create enough support which is quite annoying. so as much as I really love this bag, and I really like the general design, I still think that especially the place where the straps are connected to the bag needs some kind of Improvement.

Reply from Carlheim
Fast delivery. Great quality. Sustainable product with modern design.

Reply from Carlheim
Lovely experience shopping on this site. Will definitely be shopping more in the future!

Reply from Carlheim
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.