Car Keys Solutions Reviews 

7,923
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency, reliability, and promptness. Many commend the staff for being professional, helpful, and friendly, often going above and beyond to resolve issues. The company's customer service is also highly regarded for its clear communication and responsiveness, ensuring a smooth experience. However, some customers noted inconsistencies with pricing, reporting that initial quotes sometimes differed significantly from the final cost or that services felt overpriced. A few others experienced issues with product quality, mentioning refurbished keys, scratched vehicle interiors, or keys snapping after use.

What people talk about most

Service

Customers had positive experiences with service, often highlighting the rapid turnaround, efficiency, and... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers finding the pricing competitive,... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with new keys... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful and efficient staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The locksmith went above and beyond to unlock my old Skoda, even in the heat of the day he came to assist Highly recommended, not just because if the good service but well priced and happy to take... See more

Company replied

Rated 5 out of 5 stars

Florin, from Car Keys Solutions (Watford) is simply exceptional. Not only a top professional , truly the best in London , but also a genuinely kind and reliable person. I called him late, never hav... See more

Company replied

Rated 5 out of 5 stars

The mechanic came on time, he worked hard non-stop. When he finished, in plain understandable English he showed me comprehensively the sequence I have to use to start the car. He even put a small vide... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. I got a phone call within seconds of registering my requirements on line and the guy on the phone was clear, concise and help, outlining a couple of options and cos... See more

Company replied


Company details

  1. Car Security System Installer
  2. Car Service

Information provided by various external sources

Car Keys Solutions provides Auto Locksmiths Service covering London M25 and surrounding counties. Our services comprise car key replacement of lost, broken, stolen car keys, repair damaged car keys, programming spare keys, installing vehicle advanced anti theft immobiliser systems, installing van additional lock protectors, Install vehicle tracking systems, vehicle lock set repair or change, all range of vehicle ecu programming and coding and much more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(7,923)

1,091 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good

Very good service.

9 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your feedback and for giving us 4 stars! We’re happy to hear you found our service very good. We truly appreciate your support and look forward to serving you even better next time!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Very good service

Very good service

6 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your kind feedback! We’re so pleased to hear you were happy with our service. We truly appreciate your support and look forward to helping you again in the future!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Fantastic service

Fantastic service all the way through the process. Refreshing to see in today’s world. What a great experience and the best service I have seen for a long time. Keep up the great work.

7 May 2026
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Reply from Car Keys Solutions

Thank you so much for your kind words! We’re thrilled to hear you had such a positive experience with our team. Providing fantastic service from start to finish is exactly what we strive for, and it means a lot to know it made an impression. We truly appreciate your support and look forward to serving you again in the future!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Rang at 9.00am completed at 11.00am…

Rang at 9.00am completed at 11.00am came to my house price as quote excellent service

8 May 2026
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Reply from Car Keys Solutions

Thank you for the great review! We’re glad we could get everything sorted quickly and provide the service exactly as quoted. We really appreciate your support!

- Car Keys Solutions Team

Rated 1 out of 5 stars

I waited a week and was notified on the…

I waited a week and was notified on the day of installation that the locks for 2 vans were lost, no one got back to me with a new installation date, this company is a joke.

2 May 2026
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Reply from Car Keys Solutions

We apologize for the delay during your installation process. The issue was caused by unexpected delays with the locks ordered from L4V while they were transferring stock to a new warehouse. Although this was outside of our control, we did contact you to keep you informed throughout the process.

We appreciate your feedback, and we are reviewing our communication procedures to continue improving the customer experience moving forward.

- Car Keys Solutions Team

Rated 5 out of 5 stars

Very happy

Contacted him on the 6th of May. they were able to come out on the 7th to fit my locks very happy with the service would recommend

7 May 2026
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Reply from Car Keys Solutions

Thank you for the lovely review! We’re glad we could get your locks fitted quickly and that you’re happy with the service. Really appreciate the recommendation!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Arrived quickly diagnosed the problem…

Arrived quickly diagnosed the problem fixed and cost less than 40% of the quoted price. Would definitely recommend or use them again!

6 May 2026
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Reply from Car Keys Solutions

Thank you for the fantastic review! We’re glad we could arrive quickly, diagnose the issue, and get it fixed at a better price than expected. Really appreciate the recommendation, and we’d be happy to help again anytime!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Excellent service

Excellent service
Fast and professional and fair rate

6 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for the great review! We’re pleased to hear you found our service fast, professional, and fairly priced. Really appreciate your support!

- Car Keys Solutions Team

Rated 4 out of 5 stars

Great customer service

Great customer service! Quick simple and clear, also after care aswell fantastic!

4 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for the great review! We’re really glad you were happy with the customer service and aftercare support. We truly appreciate your feedback and support!

- Car Keys Solutions Team

Rated 5 out of 5 stars
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you so much for your kind words! We're glad you had a great experience and appreciate your feedback. We look forward to serving you again soon!

- Car Keys Solutions Team

Rated 5 out of 5 stars
Car Keys Solutions logo

Reply from Car Keys Solutions

Thanks so much! We’re glad you found our service fast and efficient—really appreciate your feedback

- Car Keys Solutions Team

Rated 5 out of 5 stars

Quick and convenient service

Quick and convenient service

2 May 2026
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Reply from Car Keys Solutions

Thank you for your feedback! Glad you found our service quick and convenient—we appreciate your support and hope to help you again soon!

- Car Keys Solutions Team

Rated 3 out of 5 stars

I'm one of your customer .

I'm one of your customer .
The timing of your intervention help was a long time after I called you .
you can do better next time but thank you .

27 April 2026
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Reply from Car Keys Solutions

Thank you for your feedback. We sincerely appreciate your patience and understanding. We handle calls and appointment bookings continuously throughout the day, so earlier time slots may not always be available. Still, we always do our best to assist everyone as promptly as possible. Thank you again for choosing us, and we hope to serve you even better next time.

- Car Keys Solutions Team

Rated 5 out of 5 stars

Thank you for the good job you did and…

Thank you for the good job you did and the attitude with which you served me.

27 April 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for your kind words! We’re really glad you were happy with both the job and the service—we truly appreciate it and hope to assist you again soon.

- Car Keys Solutions Team

Rated 5 out of 5 stars

It is a trustworthy company that… It is a trustworthy company that develops good quality services! I am satisfied with these services and recommend them to other friends!

It is a trustworthy company that develops good quality services! I am satisfied with these services and recommend them to other friends!

1 May 2026
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Reply from Car Keys Solutions

Thank you so much for your kind words and recommendation! We’re really glad you’re satisfied with our service and appreciate your trust—it means a lot. We look forward to helping you again anytime!

- Car Keys Solutions Team

Rated 2 out of 5 stars

Poor communication and no facilities

I was told when I booked the appointment to remove a Ghost Immobiliser it would take about an hour to remove. When I arrived at the branch at South Norwood the lady at the desk said it could take 2/3 hours. When I said I had been told 1 hour she said that the men answering the calls say anything to get people in! The coffee machine and the toilet at the branch were both out of use! In the end it took only about an hour but not a very pleasant experience. I managed to find a local coffee shop that had a toilet!!

25 April 2026
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Reply from Car Keys Solutions

Hi Jonathan,

The estimated removal time of around one hour is based on typical Ghost Immobiliser jobs and was correctly advised at the time of booking. On arrival, a wider time window may be provided to account for variations in vehicle condition and installation differences, which can sometimes affect the duration.

In this case, the work was completed in approximately one hour as initially estimated.

We’re sorry to hear the experience at the branch did not meet expectations on the day. The comments regarding facilities have been noted and will be reviewed with the site team.

- Car Keys Solutions Team

Rated 5 out of 5 stars

Very efficient

Very efficient
Flexible and worked around my timings
Easy to communicate with
Friendly staff
Reasonably priced

1 May 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you for the great feedback! We’re glad you found our team efficient, flexible, and easy to communicate with. It’s also great to hear our staff made a positive impression and that you felt our pricing was fair. We really appreciate your support and hope to assist you again soon!

- Car Keys Solutions Team

Rated 5 out of 5 stars

Quick and precise

Quick and precise, I asked for a second key and to reprogram all the keys. All perfect.

15 April 2026
Car Keys Solutions logo

Reply from Car Keys Solutions

Thank you! We're glad everything went smoothly and met your expectations. It was a pleasure helping you with the key duplication and reprogramming—don’t hesitate to reach out if you ever need anything else!

- Car Keys Solutions Team

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