CarJet.com Reviews 118,300

I had a car reservation for 3 days, my flight got delayed, and the OK mobility office was closed when I arrived. I came the next morning to collect my car and they told me that the reservation is canceled because of no show.

I called the offices in Spain and there was no empathy or any will to find a solution.

How on earth are you treating your customers like that? When we travel delays are more than the normal to happen. How can I control all the airline delays or the office hours ? I tried to call OK mobility and inform them that I will be a little delayed but no one picked ip the phone. I arrived 10 mins after they closed.

This is beyond unacceptable. I was a very loyal customer , even suggesting Carjet to friends. This is not gonna happen anymore and there will be only disappointment for your company from now on.

Since the car is paid for 3 days I don’t understand how the reservation is cancelled. I arrived this morning to the airport and I only got bad news from OK mobility and your customer service line.

The dissatisfaction for your company is in another level. You kept the money for a reservation that didn’t happen in the end and you don’t pay your vendor. That’s why they weren’t giving me the car.

And the reply on my email to your customer service was beyond ridiculous.

The booking process was quick easy and straightforward

Easy to do and convenient

The booking process and pricing . Nice and easy with reasonable pricing

Easy to book

Great option s of cars and price

Really good prices and quick and and easy to book and nice modern vehicle

Great easy and affordable

It all worked very smooth.

Kind regards

Proy & Huub

booking was relatively easy

Easy rental, good prices

Good price and service

Easy and fast

I am writing to express my completely unsatisfactory experience with CARJET on April 26th:

I created reservation CJT-206341766 through the Carjet online platform to pick up the vehicle from April 26th to May 2nd at Green Motion in Faro, also mentioned in complaint no. 155238626 as the service provider:
(...) It turns out that at the counter I presented my credit card (CGD VISA CLASSIC) for pre-authorization of the requested deposits, but the payment terminal displayed a message similar to "card rejected," I don't remember the exact wording. They tested it on the other 2 terminals at the counter, the message is the same, they tell me that the card is having problems and that I should contact the bank, they couldn't do anything else.

I contacted the bank, they confirmed that the card had more than enough credit for this and that it was working normally. I asked the bank if the "card declined" records from the 3 terminals were registered, and they told me there were no records.
We tried again on all 3 terminals... everything was the same. We tried with another physical credit card in my name, a VISA BANKINTER credit card. We tested the same operation on all 3 terminals - the message was exactly the same, nothing worked.

For the operation that was tested, the card had sufficient credit limit, the credit cards are physical and in my name, everything according to the contractual conditions. (...)

I sent an email to Carjet complaining and demanding a refund of the amount charged for the rental that was not provided to me in light of the contractual conditions!

I received several responses from different people and sent all the requested information. I am still waiting for a refund from CarJet, which I paid with one of the cards rejected at the GreenMotion store.

On 04/05/26 I received the last communication from CarJet informing me that they would contact the rental provider and give me an answer... still nothing... I have already sent an email asking for feedback, but I have not received any response.

Also based on my experience - I went to another rental car company and with the same card for the same deposit amount and immediately rented the car for the period I needed!

I hope this is useful for other potential users - between emails of 'we deeply regret' and deviations from the contractual conditions, I was left without the money... and at that moment without a car...

Currently going through the process of getting a refund I was told I could have by customer services. Rental company check came back negative for no reason whatsoever & both rental company & carjet said I would get a full refund. Hired another car at Gatwick at my own expense and surprise surprise the checks were all the same & it came back positive & I got my car. Since been informed by carjet they won’t refund having clearly told me they would. The rental company is not charging them but they think it’s still ok to keep my money. I will update in due course but my message here & now is avoid Carjet like the plague. They are dishonest & are not interested in customer service if there are any problems regarding your rental.There are plenty of other rental services that are a similar price who value their customers. This is not one.

The reply below shows just how CarJet don’t value their customers &recognise that they & the supplier told me I would be refunded.I would not have left the rental office without a car had they not said this. Taking someone’s money for no service whenever they get a chance is how CarJet operates. Be warned.

Don't buy their insurance!

Well, ‘AI bot’of 'Customer Happiness, (not allowed to type your name or my review gets taken down!!!) You've failed miserably. Our car, which is Ok came from Green Motion. We waited in the cold for 30 minutes for the courtesy bus to the Novotel. We must have just missed the previous one, despite calling them as requested. So cold and a bit fed up we tried to take our car, I had paid Carjet the platinum insurance cover for the car. However as luck would have it our only credit card would not register and Green Motion would not accept any of our debit cards. We were compelled to pay another £198 insurance for 4 days. Making this THE MOST EXPENSIVE CAR HIRE we have ever paid! I wrote immediately to Carjet to cancel our policy with them but as the rental had started they refused to refund. It is infuriating, rip off Britain. So if you go through Carjet, be warned.
Please don't Al reply to this,Carjet,
Please don’t tell me to contact the help email either, I have, and they didn’t.
Where's the humanity and the kind customer service? It's why car rental companies get such a bad name. You now have one star, not two since you took my previous review down for mentioning the lady AI bot in charge of customer happiness!

Very disappointing experience with CarJet and OK Mobility at Zagreb Airport. We booked specifically using the “no credit card required” filter, prepaid €152 with full insurance, and confirmed by phone beforehand that a debit card would be accepted. Upon arrival, the representative refused to honour the agreed booking conditions, demanded a credit card, attempted to add unexpected extra charges, and behaved aggressively throughout the interaction. We were also told only a much smaller vehicle than the one reserved would be provided.

Despite the service never being properly provided under the agreed conditions, they are now refusing to refund the prepaid amount, claiming the vehicle was “ready for pickup.” Formal complaints have now been submitted to the Croatian State Inspectorate, European consumer protection authorities, and relevant EU bodies.

CONTRACT RNT-25380
COLLISION REPORT 14778
SMART RENTAL A CAR RFXX+6W8 IL-GUDJA, MALTE

Dear Sir or Madam, France the 14th may 2026

I hereby place Smart Rent a Car on formal notice regarding the incident
that occurred the 23th of December 2025 involving your rental vehicle
registered QQZ-693.

More than several months have now passed, and I have yet to receive:
1. The identity and contact details of the insurance company handling the
claim
2. The claim reference number
3. Any official determination of liability
4. Any expert assessment or justification for retaining my €1,200 deposit

The prolonged retention of €1,200 without documented justification or
proof of liability is unacceptable and may constitute unjustified
enrichment and breach of
contractual transparency obligations.

I remind you that I signed the accident report at the time of the incident
and have cooperated fully. I am therefore entitled to full disclosure
regarding the processing of this insurance claim.

Accordingly, I formally demand that within 14 days of receipt of this
notice you provide:
1. Full details of the insurer and claim reference
2. Written confirmation of the current status of the claim
3. Documentary evidence justifying the retention of €1,200
4. Immediate reimbursement of the €1,200 should no final determination of
liability exist

Failing a satisfactory response within 14 days, I will proceed without
further notice to:
• File a complaint with the Malta Financial Services Authority
• Refer the matter to the European Consumer Centre
• Initiate recovery proceedings for the €1,200 plus any associated costs
and legal interest.

This letter is sent without prejudice to any further legal rights and
remedies available to me.

I strongly recommend that this matter now be resolved without further delay.

Sincerely