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Car ExpertReviews 

46
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and simple car buying process, often highlighting how quickly they were able to source a car at an excellent price. Many appreciate the helpful and friendly staff who made the experience pleasant and stress-free, saving them significant money compared to traditional dealerships. However, some customers experienced disappointment, noting that agreed-upon accessories were not included in their deal, leading to a feeling of a misleading process. A few other people also felt that trade-in offers were substantially lower than private sale prices, and some mentioned a lack of transparency regarding procurement fees.

What people talk about most

Price

Consumers generally express satisfaction with the pricing, often reporting that they received excellent deals... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending it for a... See more

Staff

Clients share positive opinions on staff, consistently highlighting their professionalism, helpfulness, and... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how simple, fluid, and easy the... See more

Product

Customers consistently note positive experiences with product, often praising its ability to help them find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Naturally a fan of Paul and CarExpert reviews on YouTube and thought I'd give this a go for my new car purchase. Genuinely shocked at how quick they were able to source me a car (literally a couple da... See more

Company replied

Rated 5 out of 5 stars

Maddison was exceptional to deal with and I would not hesitate recommending CarExpert to anyone. In fact, I don't think I would buy a car any other way ever again! Makes the process very simple and ef... See more

Company replied

Rated 5 out of 5 stars

Simple, fast and easy process. Saved ourselves alot of money on our new car. Communication was fantastic with CarExpert and the dealer. Source cars for Novated leasing. Organise a trade in as well... See more

Company replied

Rated 5 out of 5 stars

Car Expert made my jorney to find my car that cannot easier. I have watch Paul and his team to review and compare the cars I am after. Thanks to their honest and detailed reviews with comparison, I fi... See more

Company replied


Company details

  1. Auto Market
  2. Car Dealer
  3. Media and Marketing Agency
  4. Media Company
  5. Publisher

Written by the company

CarExpert reaches millions of Australians every month with independent reviews, comparisons, and insights that shape new car buying decisions. By pairing this influence with our team of New Car Specialists, we guide buyers from research to purchase, securing the right car at the best deal, with a seamless and stress-free experience. Quite simply, our purpose is to make buying a new car quicker and easier.

CarExpert New Car Specialists

Written by the company

Helping Australians buy the RIGHT new car
Clear reviews and expert guidance to help you buy with confidence. Independent advice and fair, transparent offers from nationwide dealer partnerships. Research, guidance, great deals, finance and more - all in one place.

Contact info

Promotion box for Car Expert

Ready to buy a new car?

CarExpert's New Car Specialists are here to help you buy your new car.

4.5

Excellent

TrustScore 4.5 out of 5

46 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(46)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended because they made my…

Highly recommended because they made my search and purchase of my car very simple

26 March 2026
Car Expert logo

Reply from Car Expert

We're so glad we were able to help with your purchase, Anita.

Thanks so much for the recommendation!

Happy driving,
The CarExpert Team

Rated 5 out of 5 stars

Aaron Knowles and Isabell Hunt…Team work

Both Aaron Knowles and Isabell Hunt have worked hard to get what I consider to be the best deal . I had looked hard for a deal and the aforementioned had a better deal for me in one day . They have been working behind the scenes to make it happen . Well done and thankyou

24 March 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks so much for your kind words, we really appreciate it!

Aaron and Isabell will be thrilled to hear this. We’re glad they could help secure a great deal for you so quickly.

Enjoy the new car!
The CarExpert Team

Rated 1 out of 5 stars

Scammers

Scammers – beware!
Do not place a quote with CarExpert. They told me they had a car in stock and ready to go, but after providing my driver’s licence photos, I found out none of the agreed-upon accessories were actually included in the deal. Then they suddenly said the car still had to be manufactured and could take 2–3 months to arrive. Completely misleading and dishonest process.

5 November 2025
Unprompted review
Car Expert logo

Reply from Car Expert

Hello Hadi,

We’re genuinely sorry this was your experience. We never want to upset or mislead anyone. Our role is to support customers through the buying process by working closely with our dealer partners.

While stock and specifications can sometimes change quickly at the dealer level, we should always ensure you’re kept clearly informed throughout. We’re sorry this wasn’t the case here. We’re reviewing our processes and remain committed to transparency, keeping our customers fully informed at every step.

Regards
The CarExpert Team

Rated 5 out of 5 stars

The best car team in the business

I love that the guys that started CarAdvice have finally come back and started CarExpert. The quality of the writing is excellent, the videos by Paul Maric are incredibly detailed and informative and I find the reviews in depth and accurate.

I've bookmarked it and it's now one of my go tos for the car detail I need.

5 September 2020
Unprompted review
Rated 5 out of 5 stars

CarExpert - website built like a sports car

CarExpert is a great place to read well researched and entertaining articles about all the latest news and reviews about cars. They seems to be filling in the quality that I’ve seen recently dip from other car review websites. Best of all, CarExpert is completely advertisement free. So no irritating pop ups halfway through and article. It’s genuinely refreshing to read good content without constantly working around spam. 10/10!

20 May 2020
Unprompted review

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