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Car Expert Reviews 45

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people appreciate the competitive pricing and the ease of the car purchasing process, often saving money and finding deals they couldn't secure on their own. The service is frequently highlighted as exceptional, with consumers noting the efficiency, quick response times, and the smooth user experience. However, some people were dissatisfied with the transparency of the process, mentioning that agreed-upon accessories were not included and that trade-in valuations were significantly lower than private sale prices. These customers ultimately purchased vehicles without the company's assistance and would not recommend the service.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many customers expressing satisfaction with the... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendly, knowledgeable, and... See more

Service

Customers had positive experiences with service, often highlighting the friendly, knowledgeable, and... See more

Product

People report positive experiences with the product, often finding the car they want at a very good price... See more

Value for money

Reviewers express high satisfaction with the value for money, often reporting significant savings. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Car expert helped me through the process of purchasing my new vehicle. They provided me with a competitive price and walked me through the process without any issues.

Company replied

Rated 5 out of 5 stars

Maddison was exceptional to deal with and I would not hesitate recommending CarExpert to anyone. In fact, I don't think I would buy a car any other way ever again! Makes the process very simple and ef... See more

Company replied

Rated 5 out of 5 stars

Simple, fast and easy process. Saved ourselves alot of money on our new car. Communication was fantastic with CarExpert and the dealer. Source cars for Novated leasing. Organise a trade in as well... See more

Company replied

Rated 5 out of 5 stars

Car Expert made my jorney to find my car that cannot easier. I have watch Paul and his team to review and compare the cars I am after. Thanks to their honest and detailed reviews with comparison, I fi... See more

Company replied


Company details

  1. Auto Market
  2. Car Dealer
  3. Media and Marketing Agency
  4. Media Company
  5. Publisher

Written by the company

CarExpert reaches millions of Australians every month with independent reviews, comparisons, and insights that shape new car buying decisions. By pairing this influence with our team of New Car Specialists, we guide buyers from research to purchase, securing the right car at the best deal, with a seamless and stress-free experience. Quite simply, our purpose is to make buying a new car quicker and easier.

CarExpert New Car Specialists

Written by the company

Helping Australians buy the RIGHT new car
Clear reviews and expert guidance to help you buy with confidence. Independent advice and fair, transparent offers from nationwide dealer partnerships. Research, guidance, great deals, finance and more - all in one place.

Contact info

Promotion box for Car Expert

Ready to buy a new car?

CarExpert's New Car Specialists are here to help you buy your new car.

4.6

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.6

All reviews

(45)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

great service and best price available…

great service and best price available was found by this team…. well done

7 May 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for sharing your experience, Alex.

We're happy to hear that and were pleased to get you a great price on your new car.

Happy driving!
The CarExpert team

Rated 5 out of 5 stars

A fairly simple and streamlined process…

A fairly simple and streamlined process to obtain best car buy with timely updates and feedback. Highly recommend.

28 February 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for the lovely feedback Martin! We're so happy you found our service useful.

Enjoy your new car,
The CarExpert Team

Rated 5 out of 5 stars

Dan made the purchase of my new car…

Dan made the purchase of my new car trouble free and put me at ease with the process. I gave him my budget and make of car and he found the best deal available which I couldn’t beat . Very impressed, highly recommend .

1 February 2026
Unprompted review
Car Expert logo

Reply from Car Expert

We always love to hear our customers have had a stress-free experience. Our New Car Specialists really get great deals, so we're glad we were able to help!

Enjoy your new car
The CarExpert team

Rated 5 out of 5 stars

Understood what we wanted

Understood what we wanted, communication was great and Daniel was considerate it what we were trying to achieve. Would recommend Daniel and Car Expert to our friends and family

6 March 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for leaving a review, Chris. We're so pleased Daniel was able to help you out. We're always here if you ever need us in the future.

Happy driving
The CarExpert team

Rated 5 out of 5 stars

I recommend this service as it really saves some cash.

I recommend this service as it really does save some cash for the same product.
Dan was very helpful & communication was excellent.
He also guided me to another service that gave me a better trade in price for my 3 year old Mazda CX5.
The only consideration was that the Mazda dealer that provided the best price was about 50 minutes from where I live, however I can get the vehicle serviced at my local Mazda dealer, so all good.
Regards,
Stephen B

21 February 2026
Unprompted review
Car Expert logo

Reply from Car Expert

Thanks for the kind words for Dan. He's super helpful and we're pleased you found his communication excellent! We'll be sure to pass this feedback on, Stephen.

Happy driving
The CarExpert team

Rated 5 out of 5 stars

Great experience! Great value!

Great experience with our broker Daniel and car experts, got what we wanted at banging price, highly recommended.

12 March 2026
Unprompted review
Car Expert logo

Reply from Car Expert

It's fantastic you got the car you wanted on a great deal. We'll be sure to pass this feedback on to Daniel.

Happy driving!
The CarExpert team

Rated 5 out of 5 stars

Dan was fantastic nothing was too…

Dan was fantastic nothing was too difficult and he found us exactly what we were looking for and negotiated the price. Certainly would have no hesitation in recommending Dan .

30 March 2026
Unprompted review
Car Expert logo

Reply from Car Expert

We're so pleased that Dan helped you find the perfect car at the right price, Vicki.

Thanks for your review
The CarExpert team

Rated 5 out of 5 stars

CarExpert are the best.

CarExpert are the best.
They take the time to understand your needs when purchasing a car.
Dan was awesome to deal with kept me informed and upto date. CarExpert take the time/worry of purchasing a car. They do all the work for you.
I personally & highly recommend getting in touch with them to guide/help you purchase your car.
Very thankful customer 🙏

24 March 2026
Unprompted review
Car Expert logo

Reply from Car Expert

We appreciate you taking the time to provide this feedback, Andrea.

It's great that Dan was able to help make the new-car buying journey easier for you.

Enjoy your new wheels
The Car Expert team

Rated 5 out of 5 stars

Great friendly quick service

Great friendly quick service. Kept in the loop at all times process very smooth

8 April 2026
Car Expert logo

Reply from Car Expert

It was our pleasure to help with your new car purchase. Thanks for the feedback, Christine.

Happy driving!
The CarExpert team

Rated 5 out of 5 stars

It was an amazing experience with team…

It was an amazing experience with team . Well communicated with all the steps

6 April 2026
Car Expert logo

Reply from Car Expert

Thanks for sharing that feedback, Sanil.

We're pleased you had an enjoyable experience using CarExpert and that you received great communication through every step of your car-buying journey.

Happy driving,
The CarExpert team

Rated 5 out of 5 stars

No stress what so ever

No stress what so ever , great communication
Shout out to Yas ( Finace) Who made the whole experience so easy .. so thank you

2 March 2026
Car Expert logo

Reply from Car Expert

Thanks for the excellent review Marco and Marisa! We'll pass this on to Yas.

Enjoy your new car,
The CarExpert Team

Rated 5 out of 5 stars

Outstanding support for purchasing a…

Outstanding support for purchasing a new vehicle - CarExpert made it so easy. Communication very clear, and would not hesitate to recommend. Five stars.

3 February 2026
Car Expert logo

Reply from Car Expert

It's wonderful to hear your felt supported through your new car journey and found it easy, Julia.

Thanks for your five-star rating.

Have fun with your new car,
The CarExpert Team

Rated 5 out of 5 stars

Excellent service and assistance with a…

Excellent service and assistance with a purchase of a new vehicle.

1 April 2026
Car Expert logo

Reply from Car Expert

Thanks for your review, Leighton.

We're so glad we were able to help with your purchase and that our service impressed you.

Happy driving,
The CarExpert Team

Rated 5 out of 5 stars

Simple, fast and money saving!!

Simple, fast and easy process. Saved ourselves alot of money on our new car.
Communication was fantastic with CarExpert and the dealer. Source cars for Novated leasing. Organise a trade in as well.
Highly recommend to anyone looking for a new car.
Thanks heaps to Josh. Love our new Kona

10 January 2026
Car Expert logo

Reply from Car Expert

We're so pleased that you love your new Kona, Kristy.

Buying a new car should be an easy process, so it was our pleasure to deliver on that promise and help save you money as well.

Happy driving,
The CarExpert Team

Rated 4 out of 5 stars

Two Times Round

We used the service a month ago to purchase a Kia Tasman. As a result we got what we believe to be a pretty good deal using Car Experts. This time round we wanted to add an electric vehicle to the fold. I was hoping to see if we could get a deal better than we could have achieved by ourselves. Unfortunately, we weren't able to solicit anything better than the current deals on offer to us from Kia. But the upside was that all the leg work was done for us and it didn't cost us anything to try.

1 April 2026
Car Expert logo

Reply from Car Expert

We were pleased to welcome you back again, Wayne, for your second car purchase!

Our New Car Specialists do the running around, so you don't have to. By handling all of the paperwork and coordinating with the dealer, we're pleased it gave you back valuable time in your day.

Happy driving,
The CarExpert Team

Rated 5 out of 5 stars

The service was excellent

I thought this might have been a scam at first but after dealing with them and buying a new vehicle through them I was very happy with the result of the purchase, very professional

5 December 2025
Car Expert logo

Reply from Car Expert

We're glad you stuck with us, Douglas! Thanks for the kind message, and we're so glad we could help.

Have fun with your new car,
The CarExpert Team

Rated 5 out of 5 stars

Quick and easy

Hamish was easy to talk to, he was patient with me, and got me a really good deal.

13 October 2025
Car Expert logo

Reply from Car Expert

Thanks for the kind words for Hamish, Scott. We'll pass on the great feedback!

Enjoy your new car!
The CarExpert Team

Rated 5 out of 5 stars

Simple and efficient. Great experience.

Maddison was exceptional to deal with and I would not hesitate recommending CarExpert to anyone. In fact, I don't think I would buy a car any other way ever again! Makes the process very simple and efficient.

1 September 2025
Car Expert logo

Reply from Car Expert

Maddison is indeed a superstar! We'll pass on the great feedback to her.

We're so happy that you loved the service, and we appreciate the kind words.

Enjoy your new car!
The CarExpert Team

Rated 5 out of 5 stars

Highly recommended because they made my…

Highly recommended because they made my search and purchase of my car very simple

26 March 2026
Car Expert logo

Reply from Car Expert

We're so glad we were able to help with your purchase, Anita.

Thanks so much for the recommendation!

Happy driving,
The CarExpert Team

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