Careline Reviews 

I wondered if I could manage to move all our furniture and belongings from our 3 bed upper flat from Edinburgh to Ireland on my own, or whether I should bring in a professional removals firm. I am so glad I decided on the 2nd option and chose Careline.

The removal men were efficient, diligent, careful and treated my furniture as if it were their own. It was an absolute joy with the team going the extra mile in ensuring our furniture was properly looked after.

I would not hesitate to use them again and I wholeheartedly recommend them. They were brilliant and provided excellent value for money

We had an incredibly disappointing experience with Careline in relation to the transport of our personal belongings from Spain to Ireland. Both the transportation service itself, and the customer care received post-delivery, was very poor.

I arranged for my belongings to be transported from Spain to Ireland. This included two BBQ’s, an office desk and chair and a dressing table and chair, as well as numerous boxes of clothing and kitchenware.

I chose Careline for the transportation service as I was keen to support an Irish business on my return to Ireland.

The items were collected from Spain on 6th November and I was contacted on 15th November to arrange delivery to my home in Ireland on 19th November. The delivery team were very helpful but they had identified that of the two pallets being delivered, there had been an issue with one pallet which resulted in damage to our belongings. The delivery team took pictures of the damage identified and confirmed this would form part of a report to be provided to us.

The issues identified were as follows;
1. The legs on our dressing table were broken and the table had been scratched
2. One of our boxes of clothing had significant water damage and was open on delivery
3. The office chair was saturated with water
4. Both BBQ’s had been damaged beyond repair (our Kamado Joe ceramic BBQ was smashed to pieces and attempts had been made to sellotape the pieces back together and the Weber BBQ was entirely misshapen)

The delivery team confirmed that we should have received a report the day before the delivery to notify us of the damage caused and with pictures and an explanation for same, but this was not received.

I immediately reached out to Careline and the level of service received from this point onwards was terrible.

I was not provided with any report outlining the issues with my belongings, any pictures of the damage caused, or any information about what occurred during the transport process which led to the extensive damage. I requested this information on numerous occasions and received very vague and non-committal responses from Careline. Careline were solely focused on submitting an insurance claim against the damage. I reiterated on numerous occasions that this could not be completed until I had a full report of the damage caused and pictures to support the claim. Notwithstanding this, Careline submitted a partially completed insurance claim without my consent.

After numerous attempts to obtain additional information on the circumstances surrounding my items and a request for a partial refund of the significant amount paid (c. €2,800) given the poor quality of services received, I requested a call from the Managing Director. I subsequently received a call from Kevin Carey who acknowledged that the service provided had been below Careline’s usual standards (as had been accepted by Careline in numerous emails previously). Kevin further confirmed that we should be entitled to fully reclaim the cost of the damaged items under an insurance claim and that he would discuss internally regarding a refund of the fees we paid.

Ultimately, following extensive back and forth with both the insurance claims agents and Careline, the insurance claim is covering 2/3rds of the cost to replace the damaged items and Careline have only offered a ‘goodwill gesture’ of €200 against the fees paid. This means that we have not been made whole as a result of the poor service provided by Careline and, despite accepting that the services provided were below par, they have offered less than a 10% refund of the fees paid.

We allowed Careline plenty of opportunities to provide a reasonable resolution to this issue but I have now come to the end of the road and am entirely dissatisfied. We therefore thought it was important to forego the €200 ‘goodwill gesture’ and write this review so hopefully other customers can take this into account when considering engaging Careline for transportation services.

I got a Dedicated load sent from Ireland to Algarve Portugal, it left Ireland on 4th December 2023 and arrived to my New Home on 7th December 2023, just 3 days, it was estimated at 3 to 4 days but i was surprised it All did Arrive on time and everything was in the Same condition they left in, i sent 126 boxes ranging from Small to XXL size boxes.
It was not cheap to get it as a Dedicated load but it was worth it.
I would give Careline a 9.5 out of 10 star rating, only reason its not 10 stars is because the chap that delivered was on his own and a little more than half had to go upstairs to the 2nd floor, my Wife and i had to help unload and move the boxes. But we were happy to help out, sore backs, legs and arms later and today, but worth it to get All our belongings.

Careline do supply by Part Loads but i wanted everything Quickly and going Dedicated meant very little chance of Delivery issues.

I Highly recommend Careline, just make sure you tell them which Floor your Apartment is on or if you will need help to get your Possessions delivered, don't assume like i did.

I shipped the contents of my home in Dubai to Dublin in 2018. When the shipment arrived in Dublin, Careline Intl stepped in and took charge. Right from the start I was dealt with in a professional and courteous manner. It turned out that I wasn’t able to receive the shipment due to the small size of my rented accommodation, so I decided to store it at Careline’s storage facility. As things turned out this ended up being for almost six years. During this time, I was dealt with most professionally by the very friendly Ms. Catriona Kavanagh, who processed my monthly storage payments. When I finally moved to a large enough house to receive the shipment, Catriona passed me into the capable hands of Ms. Cliona Collins, who helped organise the delivery at the most convenient time for me. The delivery arrived on time, and the crew of two very friendly and helpful gentlemen, Nick and Karl, unloaded and delivered the 134 boxes and assorted items into my home quickly and efficiently; they even helped me carry a very large heavy mattress upstairs. After almost six years, I didn’t know what condition my stuff would be in, but the boxes looked like they had only been packed the previous week, as they were in pristine condition. I was really pleased when they informed me that upon request, Careline would send a van to collect the boxes and packing materials once I had finished unpacking. This was a huge relief, as I wasn’t sure how I was going to dispose of the huge amount of cardboard, paper and bubble wrap. I contacted Careline and was put through to the super-friendly Ms. Ingrida Aukstaite, who helped organise the collection of all of the waste from my shipment at a convenient time for me. The collection crew arrived and removed everything in only 20 minutes. All in all, I had an excellent experience with Careline Intl, and would highly recommend this company to without reservation.

Outstanding service , very professional - executed transportation of goods from Ireland to London with perfection.

Leadership and their teams in Ireland and UK were very courteous, delivered all goods on promised schedule and in perfect condition.