Carelift Services LTD Reviews 

342
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 89 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and engineers for being exceptionally polite, professional, and extremely helpful throughout the entire installation process. Many consumers also highlight the remarkably prompt response times and highly efficient service when dealing with unexpected breakdowns or urgent repairs. Some reviewers were happy with the reasonable pricing and competitive costs of acquiring or hiring the equipment. People additionally appreciate the thorough and clear explanations provided regarding how the various stairlifts and devices operate. A few other people also felt that the tidy work standards left their homes clean and free of any debris.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting prompt responses and efficient... See more

Staff

Reviewers highlight positive aspects of staff, praising their friendly, efficient, and professional service... See more

Price

Users describe satisfaction with price, highlighting that equipment and services are offered at very... See more

Response time

Consumers find response time to be exceptionally positive and prompt. Reviewers consistently report quick and... See more

Product

Clients share positive opinions on product quality, highlighting an excellent range of equipment available at... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The installation was carried out just 2 days after our initial enquiry. Liam carried out the survey and went through our options and advised us on the most suitable installation. Paul, who carried out... See more

Rated 5 out of 5 stars

Great service, communication and price! We moved into a house with a stair lift already fitted. We needed it removed asap as new carpets being fitted. We contacted the team on Saturday and Liam was wi... See more

Rated 5 out of 5 stars

Carelift.co.uk was Recommended to me by the manufacturer of the stair lift Handicare. Having contacting them to arrange a service visit for the 9th February 2026 8-30 am. The engineer (James) arrived... See more

Rated 5 out of 5 stars

Outstanding Service! My parents were left in a difficult stressful situation when their usual service company decided not to attend a break down leaving my Dad confined to the downstairs of the house... See more


Company details

  1. Mobility Equipment Supplier
  2. Home Health Care Service

Written by the company

Carelift Services supply, install and offer after-sales repair, rental and maintenance on a range of mobility assisting products including, stairlifts, bathlifts, ceiling hoists & mobile hoists, and bathlifts. Across Norfolk, Suffolk, Cambridgeshire, and Essex.


Contact info

4.9

Excellent

TrustScore 5 out of 5

342 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.9

All reviews

(342)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Saved my bacon again

Saved my bacon again, throught the floor lift refused to move and these guys were on it, got me back to being able to access my whole house, not just downstairs! Courteous & helpful, talked me through what was happening, did the repair, complete all he safety checks & left me with a fully functioning lift, thanks again!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

A very professional and sympathetic…

A very professional and sympathetic process from very first visit to final fitting. Everyone we came into contact with from Liam to Chris, were polite, kind and knew their stuff! Very happy with the finished product and would recommend to anyone.

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Reliable

Reliable, helpful with my 95 year old mother.
They ensured everything working 100% and hen we have had to call them they came within 3 hours. (only fault was my mother had forgotten how to operate.)

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Very kind and friendly people Great stairlift.

Very kind and friendly people. Both Liam and Paul were very informative and extremely helpful. We knew nothing about stairlifts and they were very patient with our questions and explained everything thoroughly.
From ordering to installing was very prompt and the stairlift was completely installed in just a few hours.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Stairlift removal

Was kept informed as to what time he would arrive which was great.when he arrived did his introductions and explained what he was going to do all went ahead and no issues.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Second to none.

Fantastic service from my initial enquiry, survey of my home to the installation.
Hannah (initial enquiry), Liam (survey and quotation) and Chris (installation) have provided excellent service and turned the initial contact to completed installation around within ten days. Even when paying the invoice, Leslie was very friendly and patient.
I would definately recommend Carelift Services to anybody. A very professional and efficient organisation with customer service second to none. Thank you R.E.

10 March 2025
Unprompted review
Rated 5 out of 5 stars

We’ve been really appreciative of the…

We’ve been really appreciative of the service we have received, from the lovely Hannah on the other end of the office phone to Liam who has taken care to ensure we get a piece of technology that meets our needs. Liam and Jamie who installed our stairlift yesterday were discreet and took time to make sure we were confident using it.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

First annual service of stairlift.

Near the appointment time Engineer called to say he was on his way, which is much appreciated when you are waiting.
Upon arrival, enquired whether I had any problems with the stairlift, then got straight on to carry out the annual service.
Upon completion I was given a receipt and full summary of the service for my records.
All in all, a very satisfactory and friendly visit.

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Great company, they went all out to help my Dad out when his lift broke down.
Great staff, extremely helpful ( I phoned around a lot of companies) even though they were booked up and busy they came late in the day to sort out Dad's lift.
Also I was surprised at how reasonable the bill was.
I highly recommend this company and going forward we will be using it for all lift maintenance.

31 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Prior to having a stairlift fitted I had a visit from Liam who carefully and sensitively assessed my needs and recommended the stairlift which would address those needs and also the type of stairlft suitable for my home. There was no hard-sell. In less than a week the stairlift was fitted by Jamie who was very efficient and very friendly. Following the installation Jamie ensured I understood how to use the lift safely. I can heartily recommend Carelift Services Ltd.

10 January 2025
Unprompted review

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