I would have given a 5 star review if I had been able to get through to the service by phone quicker. I had left messages, sent a communication and had phoned all morning to no avail. Once I did get t... See more
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When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.
Contact info
Trigate, 210-222 Hagley Road West, Oldbury, B68 0NP, Birmingham, United Kingdom
- 0333 2412490
- reachout@careclub.co.uk
- careclub.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 16% of negative reviews
Typically replies within 1 week
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Swift response and the plumber is professional
Swift response and the plumber is excellent at his work. Unblock the sink professionally in no time.
Good response to complaint my previous review.
After a few problems that took some time to solve , I contacted Care club and explained why I was disappointed in their services. Within a day they returned my call to apologise
and arranged to get it fixed, The plumber arrived on time and sorted all my problems out.
Accepting that mistakes happen I must report that once they were aware of my problems they reacted promptly and were very pleasant.
In view of this response I have awarded 5 stars for client satisfaction and will be renewing my membership
Sam and Ryan were engineers today
Sam and Ryan were engineers today. They were here for my annual service and went above and beyond. They are very efficient and tidy, kept me informed every step of the way as I had a pressure problem with the boiler. They put me in the right direction and the problem is now being solved with the manufacturer. They were able to let me know my warranty is valid for another few years. They were excellent and I wish every person I dealt with had half the professionalism and work ethic that those two gents had today. Thank you so much. I will be staying with Rightio, and highly recommend the company.
Excellent service!
The plumber came with a supervisor and they were both very respectful and professional. I was very happy with the level of service provided.
Scott came and did the job no problem
Scott came and did the job no problem. Very pleasant guy.
The engineer was very helpful…
The engineer was very helpful explaining clearly what the problem was with our toilet. He was quick and efficient and soon solved the problem
Plumbing Problem
Plumbing Engineer Rob came on time, was very friendly and approachable. He assessed the problem very professionally and sorted the problem out without delay. We couldn’t fault the service we received from Rightio and would recommend them.
Good service through out
Professional engineer, great communication and customer service
Mike the engineer was professional and was explaining to me everything along the way to help me understand the issue.
Communication with the company is great, always calling and checking after the finished job if I was happy with it.
Taking out a plan with them is a good way to cover yourself in case of an emergency.
So pleased
From start to finish everyone was very professional the engineer was on time very respectful to myself and properly very informative on the work being carried out I myself worked in gas industry for 45 years and honestly these people are a credit to it
Top job
Chris was courteous, helpful and completed the job in a professional manner.
Always great service from rightio care…
Always great service from rightio care club. They work to high standards and complete jobs with care.
satisfied customer
The whole process was easy. I requested a visit online. The office called me back to arrange. The engineer came exactly when he said he would, and gave me warning of his arrival. Ryan, the engineer was polite and friendly, and quickly and cleanly resolved the issue with no charge. I had no complaints
Toilet Flush Valve.
From reporting the problem to Care Club to completion of job, was easy and seamless.
Plummer Ergin attended property and quickly identified fault and carried out repair.
Replaced toilet Flush Valve.
He was both friendly and professional.
Overall excellent service.
The Service provided was excellent
The plumber undertook the work required efficiently and effectively.
Excellent service all round.
Excellent service all round from arrival as arranged. Prompt attention, Work completed expeditiously and successfully.
Peace of Mind.…
As a disabled person it gives you peace of mind to know that a phone call can can solve the problem quickly; and disperse the anxiety, that you feel when you live alone.
The engineer is very polite and he…
The engineer is very polite and he knows what is doing and very calm and he does his work nicely
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