Care Club Reviews 

1,598
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 537 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and polite engineers who arrive promptly at the property and resolve plumbing, heating, or electrical issues efficiently. People also appreciate the incredibly helpful support team, easy contact methods, and the smooth booking process from the initial call right through to completion. Some reviewers were not happy with communication difficulties, reporting long wait times to reach customer service by phone and struggling to get timely updates. Others also mentioned occasional missed appointments, scheduling conflicts, or unexpected delays when waiting for technicians to return with necessary replacement parts.

What people talk about most

Service

People report positive experiences with service, highlighting prompt responses and efficient problem... See more

Staff

Customers had positive experiences with staff, highlighting that engineers and representatives are... See more

Customer service

Clients share ambiguous opinions on customer service, reflecting a wide variety of experiences. On one hand,... See more

Response time

Users describe ambiguous interactions with response time, experiencing a wide split in service quality. While... See more

Customer communications

Reviewers express mixed feelings regarding their attempts to contact the company, highlighting both prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Care Club are always there when you need them. The phone is always answered promptly and a date arranged in a very reasonable time scale. Their representatives are friendly. helpful and very professi... See more

Rated 5 out of 5 stars

Very happy with the whole experience. Job was completed quickly and efficiently the following day. Customer Care were friendly and polite in booking the job and the plumber was also friendly and took... See more

Rated 5 out of 5 stars

A lovely man came & fixed our leaky toilet. He immediately found the problems & fixed them professionally and quickly. Polite , respectful of the property & did a great job

Rated 5 out of 5 stars

We had two plumbing problems including our downstairs toilet which we had to switch off as it continued to flush non-stop. We contacted Careplan who sent a plumber to analyse the problems. We had to... See more


Company details

  1. Insurance Agency

Written by the company

When you choose Care Club, you choose peace of mind. We believe all households deserve local, responsive and quality service at affordable price. Our professional, highly-skilled engineers are just a phone call away, and our team is focused on delivering a premium experience 365 days a year.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,598)

510 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Plumbing team you can count on

We had a partially blocked drain, as well as crack pipe.
The Care Team always show up when scheduled - are friendly, helpful, knowledgeable and honest. It is so nice to have a plumber option you know you can count on! That includes both the field team and the admin support team.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Efficient, friendly and sorted out my issues. It’s good that you are given notice when the engineer has finished his last job and is heading to your house b

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Care Club / Rightio - new boiler & power flush

Care Club / Rightio company have been a pleasure to deal with. Zaheer has kept me informed and updated throughout the process. Super informative and helpful, always calling at times agreed, following up with emails where requested, he couldn't have been more helpful. Shahid the Engineer; and his apprentice, who came to the property were equally as polite and efficient, competing the work in one day by working well into the evening. Highly experienced, kept me informed throughout the day, no mess or inconvenience, a really positive experience. Highly recommend!!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Contact with service very easy

Contact with service very easy. Representative pleasant and efficient. Service expedited and completed within two days as parts had to be ordered. Plumber efficient and caring. Happy with all aspects

16 July 2026
Unprompted review
Rated 4 out of 5 stars

I would have given a 5 star review if I…

I would have given a 5 star review if I had been able to get through to the service by phone quicker. I had left messages, sent a communication and had phoned all morning to no avail. Once I did get though the service was fantastic, I had a serious leak with my stopcock which was causing some anxiety. The Care Club organised a plumber who was at my property within an hour, identified the problem and was able to fix it. The plumber was very professional kept me up to date with what he was doing to resolve my issue. I would definately recommend the care club service

3 July 2026
Unprompted review
Rated 3 out of 5 stars

Initally I was told the engineer would…

Initally I was told the engineer would come to my mums who has dementia in the afternoon. I went to work in the morning only to receive a text the engineer was on his way and will be at the property at 9:30. Unfortunately I was an 1hr away and had to contact the carer to come earlier. This caused a lot of issues.

15 June 2026
Unprompted review
Rated 2 out of 5 stars

Immediate response, poor service in the home

Immediate response, then left dangling, several calls, waited in two whole days unresolved broken tap. Make arrangements for suitable time slot altered each time. I would rather pay a plumber a premium price than be messed around as much as I was with this.
Tap nowhere near like for like, fitted and for some reason removed supporting screws for sink and loosened the sink from the wall.
Which meant another return appointment, telephone support very helpful. Plumber they used unreliable.

3 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look