I was struggling to log in. My password wasn't being recognised and Emily M sorted the issue within 24 hrs. She was very supportive and made me feel like I could ask further questions should I need to... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Everything went well with completion of the online application.... Easy even for me. Sarah who advised and assisted with the final stage of verifying whether or not an enhanced dbs was required cou... See more
I had a query in relation to submission of info for a DBS check, I sent an email request for help and advice. Ben Leaver emailed me and we extremely helpful and knowledgeable from the outset. He pr... See more
Had a chase up equiry about my dbs. Emily W was very helpful with step by step instructions and information about who to contact to find out which police department it was held at. Very prompt service... See more
Company replied
Company details
Written by the company
Care Check works with a plethora of organisations ranging from independent care homes and schools through to NHS primary care trusts. We obtain three different level checks: Enhanced and Standard Criminal Record Checks for people working and volunteering within regulated industries and Basic Criminal Record Checks via Disclosure Scotland for individuals and organisations not entitled to request the Higher Level Standard and Enhanced level Disclosures. We provide paperless online applications via the DBS e-Bulk application interface, which eliminates errors and results in faster turnaround times for both DBS applications and DBS Adult First Checks. Our e-Bulk service is completely paperless and has revolutionised the way our clients process their DBS applications because no longer do forms need to be sent out and no signatures are required. Our Basic level applications are requested via the Disclosure Scotland B2B portal, again resulting in a much faster turnaround on results. If you are interested in registering your organisation for free please go to: https://www.carecheck.co.uk/register/
Contact info
1st Floor Orchard House, Crab Apple Way, Vale Park, WR11 1GE, Evesham, United Kingdom
- 0333 777 8575
- info@carecheck.co.uk
- carecheck.co.uk
5.0
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Log-in Issue
I found Lily to be very helpful and promptly sorted out the issue I had with logging into our account.
7 May 2026
Unprompted review
Reply from Care Check Ltd
Hello
We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check
Reply from Care Check Ltd
Hi Billal
Thank you for your support and wonderful review. We truly appreciate it!
Excellent customer service Emily W…
I’d like to leave a review for Emily W and the excellent customer service she provided. She was incredibly helpful throughout the process, taking the time to understand my needs and making sure everything was handled smoothly. What really stood out was her follow-up she didn’t just resolve the issue and move on, but checked back in . That level of care and attention made a big difference. Thank you, Emily, for your professionalism and support!
6 May 2026
Unprompted review
Reply from Care Check Ltd
Hey Stephanie
We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.
During my application process
During my application process, i was unable to proceed further. I was bit nurveous how to do it.Then Amy hall-cook assisted me with my application and esure me that how i can follow further and which things i have to consider and avoid.
Thankyou very much, the support you provide is well appriciated.
5 May 2026
Unprompted review
Reply from Care Check Ltd
Hi Saurav
Thanks for the 5 stars! Your feedback means a lot to our team.
Speedy assistance with getting my login…
Speedy assistance with getting my login working again.
Always at hand with good service.
5 May 2026
Unprompted review
Reply from Care Check Ltd
Hey Stacey
Thanks for the 5 stars! Your feedback means a lot to our team.
Alisha has all the attributes of a Great Advisor
Alisha was calm, polite and reassuring when addressing my questions.
Whole experience when calling through lasted no more than 5mins.
Thank you
DP
5 May 2026
Unprompted review
Reply from Care Check Ltd
Hello Daniel
We really appreciate your 5-star review. Thank you for taking the time to share your experience!
Happy to speak to their customers!
Alisha H-B resolved my technical issue really quickly and took the time to answer other questions I had as a new customer. I have called Care Check a couple of times since with queries and they have been so helpful.
30 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Many thanks for your 5-star review! We look forward to helping you again in the future.
Impressive user friendly software and Ben Leaver provided great customer support - thanks Ben.
Had a couple of questions having only used this software this week. Ben Leaver answered questions, very polite and helpful, good customer relations and impressed with the software.
Thank you Ben Leaver and Care Check.
1 May 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!
Ben have been really helpful regarding…
Ben have been really helpful regarding updating my DBS.And also ben is quick in response which really help to solve my dbs error problem thank you for the help
30 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!
They picked up the call really quickly…
They picked up the call really quickly and resolved my issue swiftly. Excellent Customer service from Emily W.
30 April 2026
Unprompted review
Reply from Care Check Ltd
Hi Maaha
We really appreciate your 5-star review. Thank you for taking the time to share your experience!
I have recently moved to Care Check…
I have recently moved to Care Check from another Enhanced DBS check provider and I am impressed with the system which is easy to use and at a very reasonable cost. Emily W contacted me with a query regarding a DBS application and she dealt with this very swiftly so as to avoid any delays in the process.
30 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
Emily was really helpful
Emily was really helpful, answered all of my questions and got the DBS check completed in excellent time!
28 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
Contacted Care Check today
Contacted Care Check today, and Email W dealt with my query via email. She responded very quickly and provided helpful info. Thank you
29 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Many thanks for your 5-star review! We look forward to helping you again in the future.
They were fast
They were fast, efficient and very knowledgeable. I will definitely recommend and use them again.
29 April 2026
Unprompted review
Reply from Care Check Ltd
Hello Marlon
Thank you so much for your 5-star review! We're delighted to hear you had a great experience.
Great Service
Very quick response, clear and informative service from Ben. Thank you.
29 April 2026
Unprompted review
Reply from Care Check Ltd
Hi Jim
Thanks for the 5 stars! Your feedback means a lot to our team.
Great organisation and very happy with…
Great organisation and very happy with Ben Leaver. He was very helpful and made the process very easy for me. Thank you.
28 April 2026
Unprompted review
Reply from Care Check Ltd
Good afternoon
Many thanks for your 5-star review! We look forward to helping you again in the future.
Very easy and very helpful
Very easy and very helpful. When my original certificate didn't arrive I was immediately helped out by Sarah R at Carecheck and the problem was easily resolved. Recommended!
29 April 2026
Unprompted review
Reply from Care Check Ltd
Hello Ritchie
We're grateful for your kind review and 5-star rating. Thank you for choosing Care Check!
excellent customer service
Hi, Thank you so much Ben Leaver for your excellent customer service. you're a Star . I appreciate your assistance.
28 April 2026
Unprompted review
Reply from Care Check Ltd
Hi Bincy
Thanks for the 5 stars! Your feedback means a lot to our team.
Great Service
Customer service was great! Ben Leaver was quick to help with my requests and polite. I would definitely recommend
28 April 2026
Unprompted review
Reply from Care Check Ltd
Hello Owen
We're delighted to receive your 5-star rating. Thank you for your kind words and trust in our service.
Great response from Emily W
Great response from Emily W last week to my email query. Very quick and helpful.
24 April 2026
Unprompted review
Reply from Care Check Ltd
Hey Jacqui
Thank you for your lovely feedback. We're thrilled to hear you had a positive experience.
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