www.cardsave.net Reviews 152

Easy as pie will keep this and use this co for a long time very very happy with them highly recomended

Excellent company no problem and they are we're helpfull

i have been with cardsave for 3 to 4 weeks now and find that payments are made to my account almost daily, i am also paying far less commission
for almost the same monthly fee i was supplied with a portable pdq machine which i use at the farmers markets i attend, by carrying the mobile pdq machine there is far less chance of loising any sales

Was very impressed with the level of sevice , the time from first sales call to receiving my terminal was very quick the after sales is very good and my mrchant manager claire is very good

We have been trading for 16 years and this is the first time we have had a card machine and so far card save has been very good for us and it appears we are selling more through having there card machine.

The 1st machine went in brilliantly. The second machine will not go in at all. I rang customer services and the lady tried resetting it but of course I'm on the phone so she couldn't. She told me how to do it. I've done it 4 times and it still doesn't work. I'm only on the premises once a week so I can't sort it out. Paying for a machine I can't even use. I think an engineer should have come out set them all up and given us a demonstration as all my staff were frightened to use them.

it took far too many phone calls to get Card Save and Streamline to sort our trading name, type of company and address details, so much so, to the point that I know that the money is going into the right account and I can't be bothered to check the details they have on file, as I know it will lead to more phone calls and apologies.

We had a contract I was happy with. Had no problems but then never had to deal with customer services. We opened a second shop and asked for a temporary terminal with the view that we would be taking a second long term contract at a later date. The terminal didn't work I spend over 6 hours on the phone to technical support who told me each time the problem was sorted only to have the same problem shortly afterwards. I called to cancel the contract as the terminal wasn't working and I couldn't take payments - I only had the terminal a matter of days. I was told that I would only receive £102 of the £204 spent on getting the terminal. I was told I could not speak to a supervisor and I could not speak to anyone else. I will be cancelling our contract on the 12th January when it is up and be going with Paypal who have so far had a fault less service. We are opening a 3rd shop and I am aware of the amount of money Cardsave will be loosing from us, but they don't care. Well dont card save loosing what will be around £3600 per year in charges for a £102 charge.

We applied for the service with CARDSAVE at the end of October 2013. Within days of signing up we had an email asking for feedback which to me is CRAZY as we hadn't even started using the service. ALARM BELLS then rang when we had a direct debit set up and received a letter informing us of our charges and when they will be taken from our bank, again we still hadn't been given the green light and started using the service. I tried contacting the sales rep who had visited us but he was almost IMPOSSIBLE to get hold of and became invisible to my calls after 2 weeks of trying. After weeks with no answers enough was enough so I called customer services and to my complete HORROR I discovered my company had been REJECTED with no explanation. I can only imagine the sales rep is on commission and lost interest when our account didn't go through. I find the experience a total WASTE OF TIME and would not recommend CARDSAVE as there are other companies out there that offer a far superior service with better customer care and after-sales.

Don't promise what you can't deliver.
Return calls even if just to say I'm on the case

Good service and good customer service. I searched many different companies for a card machine for my business and this one was the best offer and worked out the cheapest. I can't wait to receive my card machine for my business. Thanks again,

Fiona Stirling

The spiel led me to believe that the changeover would be handled by cardsave including severance from the previous supplier, as utility companies do. This was not the case, and I ended up with two simultaneous contracts. It cost me several hundred pounds to annul the new contract, as i held cardsave to blame as no mention was made that I would have to cancell my supplier myself. Perhaps cancellation costs should form part of the quotation !!!

Just like [name] I was not advised of the cancellation policy by the salesman. I told him that I needed the terminal for no more than 12 months. After the 12 months they put up our payments and demanded £350 to cancel the account! Needless to say I've put in a complaint about the dodgy sales techniques.

We run a small Cake business. Recently our terminal broke down and was replaced. At the time of requesting a new one and then at time of delivery, there was no mention of the need to keep the old terminal, so we disposed of it.
Today a week after the replacement, we had a call saying a Courier would collect the old terminal. When informed it had been thrown away we were presented with a bill for £600.
Despite Cardsave recognising that they had not communicated with us, at any point, about the return and that the delivery courier could have picked up the old terminal, they are hiding behind the small print and insisting on the payment £600. The attitude by the staff has been both arrogant and aggressive.
Update to compaint
I am pleased to advise that following a discussion today our issue has been resolved

I have not even received my product yet and I'm getting a Survey????

I ordered my product 2 weeks ago and i was told it would be 7 days!

Delighted at the speed and, professionalism demonstrated on the phone and by Ian who came down to my office.

Thanks

proffessional friendly sales advisor went through all the charges and options very clear and understandable.

You should go with card save as friendly staff quick and efficient service. All help you need just a phone call away.

Can't give any information
We do not have the Machines to operate credit cards yet
Please contact me after I got a bit of service
We are still waiting for the card machines to arrive !!!

We have used them for 2 years, and while we never had any problems to begin with, now that we have swapped to a much cheaper deal with another company they have tried to bill us £370 to leave! The salesmen obviously don't tell you about any of these charges when you sign up, because they would have no customers! Also they never send out a contract renewal each year. In fact my invoice is dated 30th October, but when I asked to cancel it they decided that is was actually 22nd, therefore I would have to pay for 1 whole years membership! On top of that is the £150 for the terminal, which they also want returned to them!
The customer service is useless and very unhelpful, I asked to speak to a manager and was told that the managers don't speak to customers! What a great policy!
I really warn everyone - don't sign a contract - AVOID!!!

REPLY TO BELOW -
Thank you for explaining your unfair company policies in more detail - isn't it a shame that your staff don't explain any of this when signing up!
I find it hard to believe that you take the time to reply to a review on here, but not you, nor none of your managers will speak to me on the telephone! I can't believe you suggest I keep my membership for another year - that is not a solution.
I still stand by my previous advice - AVOID!