Cardmarket Reviews 4,284

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the service for its excellence, often describing it as a 5-star experience and the best they've encountered. Many people highlight the platform's efficiency and the ease of buying and selling. The staff is frequently commended for being helpful, quick to respond, and effective in resolving issues, making users feel supported and valued. However, some customers were dissatisfied with aspects of customer service, reporting slow responses, unhelpful agents, or a lack of understanding. There were also occasional concerns regarding refund processes, with some individuals needing to insist extensively to receive their money back. A few other people also felt that the website, while generally functional, could be improved.

What people talk about most

Customer service

Consumers find customer service to be ambiguous, with experiences ranging from excellent to extremely... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent customer service,... See more

Refund

Reviewers highlight ambiguous aspects of refund experiences. While many customers report receiving full... See more

Website

Customers consistently note ambiguous experiences with the website. Many reviewers praise it as a great... See more

Staff

People report positive experiences with staff, highlighting their professionalism and efficiency in resolving... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service is awesome. They always reply and help you solve the issue. Sellers are not all that kind, so take care who you buying from. But in any case - just write a ticket, and it will be so... See more

Rated 4 out of 5 stars

I had a problem with a seller who scammed me when I purchased a code for MTGA. The item description said "Code via PM - Refunding shipping", but then the seller refused to refund the shipping cos... See more

Rated 5 out of 5 stars

Never had any trouble with orders. A shipment didn’t arrive even tho the track & trace said it was delivered in the mailbox (Dutch postal service PostNL is terrible). De seller didn’t respond so I con... See more

Rated 5 out of 5 stars

Ive been buying on their website for years having very little issue with sellers. Ive even sold a card myself on here with great succes. Over the 10 years of use I had 6 times an order was incomplete... See more


Company details

  1. Game Store

Information provided by various external sources

Cardmarket is the no. 1 marketplace for trading cards in Europe.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 13% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

amazing service.

amazing service. the only thing that needs improvement in my opinion is to make an app, but nonetheless the customer service is fantastic. 💗

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Leading platform in the sector, absolutely reliable, fast and precise support, very positive personal experience!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Very user friendly and making the right…

Very user friendly and making the right decisions! Aproved in every aspects.

I've purchase various cards through Cardmarket quite often, and today it was the first time ever that something went really wrong that I could not solve. The card I bought did not arrive while the delivery company said it did. And the delivery company would not help.

Cardmarket team helped me perfectly along the way and at the end even offered me a refund of my costs out of goodwill (while they weren't even the one that made this mistake).

12 March 2026
Unprompted review
Rated 5 out of 5 stars

5 star service

Never had any trouble with orders. A shipment didn’t arrive even tho the track & trace said it was delivered in the mailbox (Dutch postal service PostNL is terrible). De seller didn’t respond so I contacted Cardmarket support and they gave me a full refund even tho none of it was CM’s fault. Great service, 5 star experience.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Great customer support

I have come to realise that cardmarket is a more reliable place to find exactly what you need at a more reasonable price than other online market places. I had never had a problem before but my last purchase ended up with a customs charge it shouldn't have received (due to value). Cardmarket support sorted this out brilliantly for me. V impressed.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great site

I have been using cardmarket for many years whitout issues. Last week i had some problems with a purchase but the support helped me greatly.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Support

A seller was refusing to send me a card I ordered, support responded quickly blocking his account until he sent it, when the seller simply ignored the requests to send the order support suggested I canceled the order and placed a new one for the same card, for which they'd refund me for any extra costs, I was not expecting such quick action and much less for them to be generous enough to cover the difference so I could still get my order.

10/10 to Ben from support, you're amazing.

16 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look