I love the designs from Caratlane. It offers beautiful affordable jewellery pieces with awesome discounts. I have done a monthly plan with Caratlane with the help of one of the sales representative Uz... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I ordered a necklace Cartlane online and trusted the service to begin with because it is a TATA product. It was a very smooth experience. As soon as I purchased, I called the customer service since I... See more
Company replied
I recently shopped at Caratlane for a ring for myself online. The ring turned out to be loose for me. That was when Hiten from Caratlane took over, handled the return and exchange process easily. The... See more
Company replied
I order earnings and bracelets all together but I recived first earrings. Bracelets I recived after 20 days and still I am waiting for 2nd Bracelet still order processing. U r not sending product on... See more
Company replied
Company details
Contact info
580 5th Avenue, Suite 523, 10036, New York, United States
- +18449222728
- contactus@caratlane.us
- caratlane.us
4.5
Excellent
4K reviews
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The products from carat lane are top to…
The products from carat lane are top to notch
1 September 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear you love our products! Your kind words mean a lot to us.
I am absolutely in love
I am absolutely in love with my 14kt diamond ring! The sparkle is incredible — even in low light it catches everyone's eye. The craftsmanship is flawless and you can tell it's real quality. It fits perfectly and is so comfortable I never want to take it off. Worth every penny. Highly recommend!
10 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you for your wonderful 5-star review! We are absolutely thrilled to hear how much you love your 14kt diamond ring and that its incredible sparkle catches everyone's eye. It's fantastic to know that you appreciate the flawless craftsmanship and comfort. We're so happy it was worth every penny!
But the size is too small
31 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We appreciate your feedback regarding the sizing. We are always working to improve our product descriptions to ensure a better fit for everyone.
Ordered online and requested for an…
Ordered online and requested for an exchange. Before receiving the jewelry the price went down and contacted customer service. Very accommodating and did the price match. Happy Customer awesome customer service. Thank you !!
31 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so pleased to hear about your positive experience with our customer service team and the price match. We appreciate you sharing your feedback!
Order was not delayed but I like the…
Order wasdelayed but I like the product. It looks as it is shown in the picture.
23 August 2026
Reply from CaratLane - A Tata Product
We're glad you like the product and that it matches its description. We apologize for the delay you experienced with your order.
I liked the product
I liked the product, the whole process of buying the product is simplified and received it in 2 days.
24 August 2026
Reply from CaratLane - A Tata Product
We're so glad you enjoyed the product and found our purchasing process simple and efficient! We appreciate your kind words.
It looks very cute and beautiful
It looks very cute and beautiful, i have got many compliments for it. Delievery was smooth. Thank you caratlane global.
17 August 2026
Reply from CaratLane - A Tata Product
Thank you so much for your wonderful review! We are absolutely delighted to hear that you love your purchase and that it has garnered so many compliments. It's fantastic to know that the delivery was smooth and hassle-free for you. We truly appreciate your kind words and look forward to serving you again!
Not recommended
I was so excited to receive this necklace, as it was my first order from CaratLane. Unfortunately, I was very disappointed when I saw it in person. The pendant was much smaller than I expected, and the chain felt extremely delicate and fragile.
I will be returning the necklace and, unfortunately, would not recommend it based on my experience.
28 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We appreciate you sharing your initial experience with us. We are truly sorry that the necklace did not meet your expectations regarding its size and the chain's feel. We understand your disappointment and value your feedback on the pendant's dimensions and the chain's delicacy. We will certainly use your comments to improve our product descriptions and quality control.
Great quality
Great quality. Home delivery is best among all. Customer service is also responsive.
28 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear you're pleased with our quality, home delivery, and responsive customer service! Thank you for your wonderful feedback.
It’s too small than image
It’s too small than image. Only good for newborns
27 August 2026
Unprompted review
I really like the earrings
26 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're absolutely delighted to hear that you really like the earrings! Thank you so much for taking the time to share your positive feedback with us.
Reply from CaratLane - A Tata Product
We are so pleased to hear that you experienced super service and are happy with the great quality of our product. Thank you for your wonderful feedback!
Reply from CaratLane - A Tata Product
Thank you for your wonderful feedback! We are so pleased to hear that you received your order quickly and are happy with the product. We appreciate your support!
Very small compared to shown in the…
Very small compared to shown in the picture. Not worth the money. Regret buying it. Overpriced!
17 August 2026
very easy to select and order the…
very easy to select and order the desired products.
24 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad to hear that you found the selection and ordering process easy and convenient. Thank you for your wonderful feedback!
Highly recommend
Love the collection in store also the staff was very courteous and helpful.
22 July 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy you loved our collection and found our staff courteous and helpful. We appreciate your kind words!
Love Caratlane
Always feel very welcome in the Frisco store. And always get something of my choice. Great workmanship, excellent prices and very nice staff. Especially Meena ji and Saumaya take good care of me.
17 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We are so happy to hear you always feel welcome and find something you love at our store! We appreciate your kind words about our team and their excellent service.
Excellent service
7 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
Thank you for the wonderful feedback! Hearing that you received excellent service absolutely makes our day.
We appreciate your support and hope to welcome you back again soon!
Ordered a ring in 2024
Ordered a ring in 2024 , the shine is still intanct
23 March 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so happy to hear your ring is still shining beautifully! We appreciate your kind words.
I found best collections in this store.
I found best collections in this store.
23 August 2026
Unprompted review
Reply from CaratLane - A Tata Product
We're so glad you found our collections to be the best! Your positive feedback means a lot to us.
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