Ryanair Car Hire Reviews 

I booked a rental car through Ryanair Car Hire (Ref. GR912707330) for Athens. All documents only mentioned a “credit card” for the €1,100 deposit – no warning that American Express is not accepted. Even worse: Ryanair explicitly lists AMEX as an accepted payment method on their booking management page (screenshot available). Less than 24 hours before pickup (tomorrow 10:00), support revealed Surprice refuses Amex. This is clear misleading information / deception by Ryanair as broker. Surprice is notorious for rude, unfriendly, and unprofessional staff (countless reviews mention high-pressure tactics, rudeness, and stress at Athens Airport). I'm on site in Athens, cannot pick up the car, and demand a full refund (€39.96) without any fees. Typical Ryanair/Surprice scam – avoid!

I booked a car through Ryanair Car Hire and arrived at the pickup location on time with all required documents and a valid debit card with sufficient funds. The rental company refused to provide the vehicle, insisting on a credit card, and there were additional technical and communication issues at the desk. As a result, no car was provided and no service was delivered.

Despite this, both the rental company and Ryanair’s car hire partner refused to issue a refund, repeatedly stating that their “position remains unchanged” and relying on terms and conditions rather than addressing the fact that no service was provided.

This caused serious disruption to my trip and significant stress. I would strongly caution others to be very careful when booking car hire through Ryanair, as support is extremely limited when problems arise.

Zero suport or respocefrom ryanair car rental

1. When I arrived to the location (U-Save) outside airport in Agadir (morocco) to pick the car up we where held there for mare than 3 hours like a hostages with 3 children which is one was an infant. 

2. Person at the counter was constantly fiddling with card payment machine trying to make a deception that my credit card is not working (which is doggy as hell) first of all claiming that I can’t remember my pin code, which I opened my Lloyds bank app and showed that I have an access to my pin. Then tried telling me that my card is not working. I have phoned my bank and asked is there any issues, I was advised that there's no activity (any attempts of taking any payments) and that I should go and advise the person at the counter that there's an issue on his side. 

3. Person at the counter was refusing to release the car, because I could not make a deposit using my credit card and the only thing he could do is to use a different card... catch is that I must purchase €400 unrefunable insurance directly from them! Which I categorically refused!

4. I strongly disagree with their extortion tactic and I have tried to show them that I have an extra insurance from AXA when booked rental. Non of that mattered to them

5. Later personel at rental office started telling us that they could take us back to airport and we can spend holidays there or we pay that extra insurance... and there's no other option. 

6. At that point we where at rental office for around 4 hours, with no food or water, bear in mind we have an infant with with additional 2 children after 4 hours of flight and one hour at customs office.

7. My wife gave in and paid that extortion!!! You can see hers name on the contract and 4000 dirham (£340) insurance payment. 

8. I have tried contacting Ryanair rental by phone, for assistance. But phone lines are non existing.

9. We where forced to pay £340.21 because staf from u-save used their power and pulled a deception/scam tactics. Forced us go though mental torture and applying an ultimatums and racketeering tactics.

9. Straight after we went to the shop and I've used my credit card to pay for shoping and it worked perfectly!!! 

10. Vehicle condition was absolute diabolical, not a single panel was free of dents or scratches, interior was extremely dirty, mechanically had plenty issues as well such as power staining non existing, radiator was loosing coolant constantly, one of the front lights flickering and the other not working at all. 

What ever they where doing it's CRIMINAL!!! This needs to stop!!! And we need justice and our money back.

It's a total scam. Wouldn't release the car and kept £700!

I booked via Ryanair Car Hire and selected a specific drop-off location. When I arrived to collect the vehicle, I discovered that the drop-off location was different from what was advertised and that there was no shuttle service for the return journey, which was never mentioned in the booking or any correspondence.
The collection process was slow and frustrating; we waited almost 50 minutes for the shuttle from Manchester Airport to reach the car hire desk. Because of this, I was unable to cancel prior to the scheduled pick-up time, despite the service being mis-described.
I contacted Ryanair multiple times by phone and email to resolve the issue, but they refused to refund the deposit, wrongly classifying this as a “no-show,” and did not address the misleading information or the shuttle delay.
Overall, the booking process was confusing, the service was not as described, and the customer support was unhelpful and unprofessional - one agent openly saying to me "I know this looks like a scam". I cannot recommend Ryanair Car Hire based on this experience.

I rented through ryanair. My flight got delayed more than 1 hour....again. the third time in 1 year. Clearly not my problem but I missed the designated time of picking up the car. Tje rental office was closed.
Consequence: annulation of my car,had to rent another one.

Response of ryanair customer service: We "regret" that we are unable to refund your money. It is our policy not to do so in case of missed appointments with third parties due to your flight delay.

I booked via Ryanair. So they are responsible.
I do not fly the plane so how can it be my delay.

Shitty service from a shitty company.

It's a scam to force you to take the totally unnecessary "full insurance". Please avoid it. They hate their own customers. No doubt.

Never ever use Ryan air to book a hire car, they use Mickey Mouse companies who rip you off and then deny any liability

If there is a worse company to deal with than Ryan Air when things go wrong, I’d be amazed!

The help Center is bad, the first chat I lost, and the second chat I can’t close easily. the agent guy Youssef was not helpful, who kept saying you agree with the condition.
I was telling him about bad user experience, and mentioned they should have the CHECKLIST before booking/payment not after! And he just repeated telling me that I agreed the terms and conditions.

This was my first time booking a car via Ryanair. And my last time.

The help center is a disaster.

We booked a car rental through Ryanair for our trip to Sicily, and the provider was GoldCar. The quotation shown at the time of booking was completely different from what we were charged in the end — once insurance and “legal cover” were added, the price effectively doubled.

The service was also very poor. We waited more than 30 minutes, and the car still wasn’t ready. The staff were clearly short-handed and showed little interest in addressing any complaints.

Overall, I would not recommend Ryanair Car Hire or GoldCar for car rentals.

I’ve had problems with car hire before, but this was quite unbelievable.
2.5 hours wait for the car !!!!!! We use the same company 5 months previously no problem, booked through Ryanair . Complete disaster!!!

I booked a hire car through Ryanair and was incorrectly charged a rebooking fee due to an issue with the Ryanair app. I initially selected the correct pick-up location, but after I amended the booking to my hotel, the app automatically changed the pick-up point to the airport without my consent.

As a result, I was charged a rebooking fee. Ryanair has refunded the hire cost, but not the rebooking fee, which arose solely because of this app error. I am requesting a full refund of the rebooking fee.

Awful service, could not pick up my car without leaving a 2500€ deposit, complete extortion to make you take additional insurance, all the attendants at every desk were having the same conversation with. Customers and were well rehearsed at saying it’s in the small print of what to bring with you. Avoid at all costs, use any other car hire firm

Awful experience. Go elsewhere.

unexpected charges, rude employees, refusal to allow me to cancel rental and, obviously, Ryanair did not refund a single day of the 6 day rental, despite their conditions specifically saying that if you cancel at the desk (on pickup) you would only be charged 3 days

Nothing went right.

When filing a complaint with the Ryan Air car rental helpdesk, all the email correspondence and information provided came to nothing.
I thought it was more important to quickly forward the question to another employee.
The only thing seems to be important was their request for a good rating.

Don’t book your car through Ryanair, whilst the price looks reasonable when you book, you can’t (for example) add an extra driver until you get to the airport and that added almost 50% onto the original cost. We also wanted to drive over the border from Spain to Portugal - only €24 apparently, what they didn’t mention is the £50 ‘admin fee’ they also charged us.

The car was fine the pick up was on airport and easy - but they rip you off in the way they build up the charges later.

The stupidity of most reviewers is astounding... In most cases, when hiring a car, unless you pay for the hire compainies own zero excess insurance, you will need to leave a large deposit on a CREDIT CARD. Please read that again; CREDIT CARD, not a debit card, or cash!!! Secondly, choosing to take out any third party insurance cover will not remove the need to leave a large deposit on a CREDIT CARD because the hire company don't want the grief of claiming through YOUR third party insurance company. so instaead, YOU cover the cost on YOUR CREDIT CARD, then claim it back from YOUR insurance. Please READ the additonal information section for each company when booking to establish how much deposit they will take. One other thing; Whoever makes the booking is the LEAD DRIVER, don't think you can just turn up and randomly change this, because you can't - ever! It will require a new booking.

Avoid Ryanair car rental like plague! It’s very tempting to book with them when you’re booking your flights as the price is reasonable as is the insurance. However, on arrival at Malaga airport, it’s virtually impossible to find the car rental offices. When you eventually find them, you are forced to buy an addition insurance product ranging in price from £200-£300, rendering the RentalCover policy bought in conjunction with Ryanair, completely worthless. The car hire firm in Malaga, OK Mobility did not accept the policy bought via Ryanair/RentalCover. I did complain to RentalCover and they refunded my original insurance policy.

Ryanair air car rental are time and money waster! Don't recommend to use! What happens, I have booked through Ryanair car rental my car from Malaga airport. I just have the invoice from Rentalcover, I didn't have any another information from Ryanair. When attended the car rental provider, the have asked me for voucher or another information to confirm my booking. Because of i couldn't provide any information, what wasn't given to me from Ryanair, I have t make a new booking for car at same place and pay another money!
After that i have connected to Ryanair by chat and they said me I have to raise a complaint after finishing booking period. Now when I have raised a complaint, they said me so it is too late! One man from the online chat said me as he were very rough, so Ryanair don't refund any money!
I am very confused, but really I am keen to believe to online chat so don't expect refund money from Ryanair.
Also Ryanair should don't expect more to use their service!
Guys, make a booking direct to car hire companies as I did at Malaga airport, it wasn't expensive as Ryanair car rental. Just you can avoid big headaches and inconveniences!
Ryanair car rental is a scam, waster of time and money! Ryanair car rental doesn't accept any complaints, they don't pay attention to the customers, you just can waste time and money!