Ryanair Car Hire Reviews 

I booked a 7 seater car (Mallorca airport), Fiat Doblo or comparable, and got a Ryanair/Cartrawler voucher for that. But when checking in at the Sixt website , there was a 5 seater car. NO SERVICE AT ALL via the chat to solve the problem. I could make a new booking at current prices they told me. Canceled the booking. Never again.

Ryanair should drop Green Motion Italy from their car hire inventory.
Highly disreputable and fraudulent in their mistreatment of customers, scamming over pre-existing damage.

I got fully refunded, being a determined and litigous type, but thousands of reviews did not.

​I am extremely disappointed with the service provided by Ryanair Car Hire (CarTrawler). My booking (Ref: IT919000450) turned into a travel nightmare.
​My Ryanair flight (FR 4721) was delayed, but since I had provided the flight number in my booking, the supplier is contractually required to monitor the arrival and hold the vehicle. I arrived at the desk at 20:40—immediately after clearing security—only to find the desk closed.
​To make matters worse:
​The contact number provided on the voucher did not work, making it impossible to alert the store.
​I spent the entire next day (the 30th) trying to contact them and even spoke to Ryanair chat support.
​When I returned to the desk in person on the 30th with all my documents, they told me my booking had already been deleted from their system.
​I have been left stranded, forced to pay for multiple taxis, and now I am being asked for "photos of a closed desk" to prove my case, despite the fact that they can see my flight was delayed.
​This is a total failure of service. I am demanding a full refund and reimbursement for the taxi fares. Ryanair and CarTrawler need to take responsibility for their local suppliers.
​Case Ref: 03135352

UPDATE [13/04/2026]: Still no refund – Ryanair/CarTrawler logic is absurd
​I have received a response from "Eman" at Customer Care, and it is honestly insulting. They are refusing a refund based on the "anticipation" that I would have been late anyway, completely ignoring that my 40-minute arrival delay was due to the Ryanair flight (FR 4721) I provided in the booking for monitoring!
​The facts they are choosing to ignore:
​Failed Communication: I tried calling the supplier as soon as I landed, but the phone number provided on the Ryanair voucher does not work. I have provided call logs proving I tried to reach them.
​Despite providing my flight number, the desk closed and didn't monitor the delay.
​ I went back to the desk on the 30th, and the local dealer told me they never even received payment for the booking. So where is my money?
​This situation left me stranded, forced to pay for multiple taxis, and has caused immense stress, ruining the start of my holiday.
​They are hiding behind template emails and "terms and conditions" while failing to provide a working contact number or a car. This is daylight robbery.
​Case Ref: 03135352 — I will be pursuing a bank chargeback and contacting the Aviation ADR.

Piss rental, and no response had to pay double, to Ryanair car hire and on site to the main supplier, even though I'm not going to do it, but the main supplier did not accept Ryanair payment (receipt)!
Do not rent there!!😠

Very bad experience with Ryanair Car Hire in collaboration with Surprice. I booked and prepaid a rental car, but when I arrived in Pisa, Surprice demanded almost double the price because my Mastercard Gold was not “embossed” in the required way. This was never clearly stated during booking with Ryanair. They send several emails before the trip about what to bring, but this requirement is not mentioned. You only discover it at the counter where they refer to small print terms. Even my bank found this very unusual. I ended up without a car and had to find an expensive last-minute alternative. Very misleading and frustrating experience with both companies.

Minus ZERO STARS -
TO ALL individuals WITH DUAL NATIONALITY RESIDENT ABROAD - DO NOT RENT GoldCAR rental WITH Ryanair

As a dual National with Italian and British Nationality (resident in the UK) I presented my Valid Italian passport which was declined. I also offered to present my VALID British Passport and this was also declined. I then had to hire another car from a different provider at CAGLIARI airport Paying a crazy amount.

The Ryanair email booking confirmation dated 3rd December 2025 sent at 13:42hrs it clearly stated that the driving licence must be accompanied by a valid photo ID (i.e. PASSPORT) and the digital car hire voucher. "Not Identity Cards only."
When chasing for the refund they replied saying that in their terms and conditions, the driver’s license must be accompanied by a valid Identity Card, and proof of address. Even after sending the screenshot of the email they sent me stating the contrary I still have not seen a refund
I find this completely UNACCEPTABLE and mind blowing having booked and pre-paid for my car rental well in advance.

P.S. Will never rent from this company again. Ryanair:- if Goldcar Rental has changed their policy to ACCEPT IDENTITY CARDS ONLY THEN HAVE THE DECENCY TO ADVERTISE ACCORDINGLY!!!! This is NOT in your terms and conditions.!!!!
People, Please read all reviews PRIOR TO YOUR BOOKING and AVOID THIS COMPANY AT ALL COSTS!!! GO SOMEWHERE ELSE!!!

never again,
in deep terms they have that the credit card needs to have embossed numbers, so my two cards was refused, i was left without help at the desk

Bought through the Ryanair app. Allocated to turisprime part of the Avis group. Got allocated a vw polo which had marks and scufs all over it. Had to go back twice as oil warning light came on. Then for screen wash with engine management light. Clear the car had not been prepared

Bus from the airport was certainly not luxury. It was a bit of a fight to get on. No queuing system. Just turn up in the middle of a car park. No signposting for the pick up.

In fairness turisprime upgraded to a vw tcross. Which was a better car. Again there were scuffs on it not showing on the contract. Vital to take a video and date it before taking the car and send it back to them. On departure we returned the car without issue and quickly taken to the airport

Mixed review

Terrible experience - Ryanair is misleading clients on purpose. DO NOT RECOMMEND - just book a car somewhere else - it is hard to find worse experince elsewhere.

TERRIBLE experience with Ryanair car rental...NEVER DO THIS....

After being cheated by Goldcar, Ryanair Car Hire refused to provide any support, apart from some boilerplate cliches that showed they did not even read the compalint I sent.
All this after I had observed their instructions regarding the hiring process to the dot.
Next time I will avoid both Goldcar and Ryanair Car Hire.
Sometimes when you try to save the money, you lose much more:)

Even though I had already paid the TOTAL cost of 175€ for the rental car, including car-insurance, via Ryanair Car Hire, I was informed at the rental desk in Alicante that I did not have any car insurance. I said that the insurance was included in the total price I had already paid, but was told that Ryan Air had added an unknown fee, no insurance.
The cheapest car insurance cost was 262€, which I had to pay in order not to drive uninsured and lose the total cost I had already paid.
The correct total cost was 437€ instead of the 175€ fraudulently claimed on the Ryanair website, a considerable difference.
I have been completely scammed and am demanding the difference back!

Ryanair rental car is a absolutely dishonest and the Goldcar rental car service are the same. If you decide to don't give your service to someone has already payed you should have valid evidence. I can't find any writing evidence in the Goldcar Web site of a mandatory double 🆔 documentation. For renting a car you need a Passport or ID card Driving licence and credit card with more substantial credit to cover the deposit.
All perfectly fine because after 45 min I was driving a car rented from one other company. My suggestion for rental company in Italy try Do you Italy or directly Vitarent.

They don't prepare/protect you from rental companies extra costs.

Poor experience – missing winter equipment and refused reimbursement (Milan Malpensa)

We booked a car via Ryanair Car Hire (supplier: Surprice) from Milan Malpensa Airport for a ski trip.

On arrival, the collection process was extremely disorganised. I was transported from the airport to the rental office in a small vehicle to complete the paperwork, while my partner had to wait outside the terminal with all of our luggage for close to an hour until the car was ready.

Our booking voucher explicitly stated that snow chains were included. Due to the disorganisation at collection and the rush to get underway, we reasonably believed the winter equipment was present. A breakdown/safety bag containing high-visibility vests and other roadside equipment was supplied with the vehicle, which we initially believed may have contained the snow chains.

The following day, after checking more thoroughly, it became clear that no snow chains had been provided. I contacted Surprice immediately to report this and was instructed by their staff to purchase suitable snow chains myself in order to remain compliant with local winter driving regulations. I was advised that the cost would be reimbursed and to retain proof of purchase.

We followed these instructions exactly and purchased the snow chains. When returning the vehicle, we were advised at the desk that reimbursement could not be processed there and that we would need to email customer support.

Despite providing valid proof of purchase, reimbursement has since been refused on the basis that the invoice is not in the hire company’s name — a requirement that was never communicated at the time and is not something Amazon can retrospectively amend.

The issue is not the cost, but the lack of accountability and the inconsistent information provided throughout the rental. We acted promptly and in good faith to resolve a problem caused by missing mandatory equipment, yet were left out of pocket.

I would strongly recommend double-checking all winter equipment before leaving the rental office and ensuring any authorisations are confirmed in writing.

Absolutely scam, I canceled the car on the desk because I discovered hiden terms and conditions and Costs i couldn't cover, they told me that was too late to cancel when I booked on the car airport right after landing, issues were discovered on the desk. NO REFUND OF ANY COSTS TILL NOW!!! I has to prepay everything, and even car insurance costs (that i never driven were not refunded.
AVOID AVOID AVOID

After going back and forth for a month I finally got my refund (full £700) from Ryanair. Please contact your bank and request a chargeback, collect all the evidence. You can say that there was no clear information stated anywhere that the credit card was required and that resulted in "service not received". Ryanair will have to pay for every chargeback (up to a £100) regardless if they win or loose. Also, if enough people do it it'll put them on the "black list" which may result in shutting down their business (car hire element) completely!

Absolutely rubbish. I booked it but wanted my husband and friend to be drivers didn’t explain that the person who booked had to be a driver.
The person in Lanzarote gold car car hire was an awful man rude and shouting. To top it all took money out of our account that wasn’t authorized. Awful experience

Lies about refund on early return and hidden expenses.

I booked a rental car through Ryanair Car Hire (Ref. GR912707330) for Athens. All documents only mentioned a “credit card” for the €1,100 deposit – no warning that American Express is not accepted. Even worse: Ryanair explicitly lists AMEX as an accepted payment method on their booking management page (screenshot available). Less than 24 hours before pickup (tomorrow 10:00), support revealed Surprice refuses Amex. This is clear misleading information / deception by Ryanair as broker. Surprice is notorious for rude, unfriendly, and unprofessional staff (countless reviews mention high-pressure tactics, rudeness, and stress at Athens Airport). I'm on site in Athens, cannot pick up the car, and demand a full refund (€39.96) without any fees. Typical Ryanair/Surprice scam – avoid!