Capita Reviews 

To 'award' the Capita administered Civil Service Pension Scheme even a single star is too much. I have spent 2 days solid attempting to speak to a human owing the urgency of my position. On the phone lines you are cut off at the 2 hour mark rather than being allowed to progress to an operator regardless of queue position which is unacceptable. Perhaps Capita/CSP do not want to speak to anyone? The portal which did not migrate any of my information from the previous provider, MyCSP, asked me to repopulate all of my contacts information and set up a new account. This is a cheaper way of populating the new portal rather than doing it on behalf of users. The portal also did not retain any evidence of previous communication regarding my pension which is unacceptable. Unfortunately when I sent my pension application to MyCSP in July 2025 to Liverpool, I was unaware of the impending transfer of this 'service' to Capita on December 1st 2025 and have not been paid either my lump sum or my first pension payment on my birthday (Jan 11th 2026) when I turned 60 as per protocol. I am now worried that Capita/CSP have lost my application. I am no longer working, so this now has become pressing and I do not expect a timely response or fast tracked application any time soon. I am absolutely disgusted by this terrible service and question why the provision was changed and what is being done to turn it around.

By far the worse company I have ever had to deal with really good at holding onto your pension 4 hours on hold then just passed around there must be another way yet again the government buys cheap and we all suffer

My father passed away and it has been 4 months and still no nearer to receiving payment. He was a prison officer and it is a very bad way to treat his memory. We have sent forms proof of id and address for executors and my late father Grant of probate death certificate and more forms all sent recorded delivery. Jan Lamont sent an email 21/11/25 to say we would receive underpayment in 3 days and we are still waiting. When we phone we are fobbed off and our complaints have been ignored. I wanted this money to pay back over payment of state pension. I have gone to pension ombudsman and written to MP I think this is so disrespectful and glad father not here to see how they have treated him

Having registered on the new mycsp portal continually get informed username and password not recognised despite having confirmation that username is correct. Attempted to speak to an advisor today and after waiting in the queue for 2 hours she just disconnected my call without even making any effort to deal with my call. Absolutely disgusting service to get onto a portal after 3 weeks and service and customer service is diabolical

Capita send out letters with NO DATE. Capita REFUSES to answer complaints - does not care about complaints to the Financial Conduct Authority which Capita says is "toothless".
Capita failed to inform its custlmers of the massive data breach.
Therefore if Capita ignores the FCA it will be formal legal action - with Capita having to pick up a huge legal bill if it loses: which it will.

Hi Sam of ( Marbles credit card )

I just wanted to thank you for your “empty” reply to my scathing review of the “marbles” organised crime group!

please don’t assume that everyone that’s reading this is an idiot they’re not. We know what you’re doing. We see we get it when we look at our bills and have to deal with you people on the phone. We then realise exactly what we’re dealing with which is a bunch of thieves who don’t have any hesitation in talking rudely claiming things that aren’t true like they sent out multiple letters and multiple emails we tried to contact you it’s all a load of nonsense and we all know it. It’s just a money grabbing scheme by a bunch of criminals under the guise of a business. I do hope you are shut down one day companies like you make me sick and they ruin the lives of innocent people, hard-working people.

I have a terminal cancer,it can be treated,but never cured,
So,I had my assessment the start of this month,
I've had chemo since mid March,
I was not allowed to work due to being high risk,
Not entitled to any benefits due to us being a working family,
My only option was pip,
Had my report today and it's all lies,or half the story,
Absolutely disgusting,I cannot believe they do this to people,
I've read the reviews,yet,dwp are still using them,I mean,we pay into the system,we do our part,yet,can't get any help when we need it badly,and,to have this company lie too,sorry,some of us have been through enough,without this company lying and making our lives more complicated

Utterly, utterly useless company!
If you could write a guide on the best way to run a company and serve your customers to the best of your ability, Capita would have read this and said "How can we do this the absolute polar opposite?"
They managed to decrease one of my pensions by over £500,000 and then tell me it was "market forces".
I haven't seen an annual statement of account in nearly 3 years, and any attempt to make any change is followed up with a nigh on 20 page set of forms.
I have already transferred a few pensions from previous employers into a pension bee account, even though these were started after trying the same with Capita, they are all complete, it seems like Capita will do anything to delay the process!
Like is said, utterly useless!

Shockingly bad company. They manage my HJ Heinz Company pension. I've had to take them to court 3 times now. Each time I have won, but these people simply do not learn.
Maybe they should stick to persecuting old ladies for the BBC tv licence.

Worked on a temporary contract through Agency, even put the start date back. Had full attendance for the month of May, was there on time and did the job to the best of my ability. Now tried phoning in sick yesterday, kept phoning number and it was just ringing, then was told u can't text or phone on that number. So i rang off landline and was able to leave v mail. Then got a text saying job had been ended. Now other people were off sick for a day or for 3 days, but are still there. Am never gonna work for this company again.

I have had a pension with Capita since 1988 and want to organise a lump sum payment.
They are simply ignoring me .
Surely this is their business , why is it so hard?

The company that handles tvlicensing.co.uk and the harassment letters. That should tell you all you need to know about their ethics. Incidentally they get hacked a lot. I recommend you do what I did and move your pension to another provider and GDPR your data from them. Hopefully they'll at least be compitent enough to do that.

What a dreadful company. All I need at present is to know how much they have paid my late mother in pension and tax. They have overpaid the pension and will not release the figures until this money has been repaid. Fine except the estate owes this money not me!

3 complaints raised - no callback yet (after 15 days)

If i could give 0 star i would.My brother passed away 6 months ago. I battlIing to get his pension sorted and still do not have closure.Disgrace company that treat grieving family so bad.Going round and circles.I would under stand if it was there money but its not my brother paid into his pension.Had to get pension ombudsman involved.I am so upset and frustrated.Its caused alot of stress on my mum who is elderly and my brother next of kin.Disgraceful!!!

these idiots do work capability assessments for DWP and corrupt starmer, they never have had and will not have a psychiatrist working for them, a real qualified psychiatrist refuses to work for them, so they cannot and should not be allowed to assess someone with mental health, these idiots, even think they can overrule a real family nhs doctor, what the fck, they actually call the nhs family doctor who has known the patient for a long time, a liar, what the fck, a real nhs family doctor is highly trained, these idiots have no effing clue, they commit the offence of fraud, so if your having an assessment make sure it is recorded and make sure you have someone with you at all times, i wouldnt even give them one star

Not only did they mess my claim up and pretend they were the CAB when it came to claim but they also have just messed my partners claim up, they mixed her up with someone else and they've now only just started getting back in touch with her, the woman was really rude as I was trying to help my partner out but they for some reason focused on another illness of hers which I don't even think she said about, my guess is they'll try and cancel it because they focused on something completely different as to what she made the claim about in the first place, in my honest opinion they try to deliberately mess people's claims up, the woman was rude threatening to cancel her claim as I was trying to help her even with the spelling of my own name as I have a long hyphenated name we both have dyslexia and even I have problems spelling it without writing it down, I did try to get my partner to get the woman's name incase we needed to make a complaint as they messed mine up too but she just kept telling my partner that they'd cancel the claim because I'd asked her to get her name.

Racial profiling, discrimination, managers think their God and can talk in anyway at you harass you ! Stay away not a company more like a cult , use you when suits their needs and when no longer needed make any excuse to show you 2 fingers and bye bye , stay away , not professional, corruption, bribes and all full of lies

pretty shocking dont pick up a phone, take 7 weeks to reply to emails

Useless ignorant and very unprofessional.. Never getting back to their customers

Disgraceful attitude when you do ring !!
I've read other cases,where they are cruelly mistreating their clients .

Who on earth owns this 1 star company