We enjoy our holiday with our sibley 400 bell tent, perfect size for our use, plenty of space & comfort, with a good size to be installed in any campsite place without any difficulty. The quality... See more
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Review summary
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Reviews shaping this summary
I had an amazing experience with CanvasCamp, especially with Eva. From start the service was absolutely flawless: responsive, understanding, kind, and truly human. I had some doubts about my orde... See more
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Extremely happy with the canvas tent ,strong reliable and not liable to become easily damaged from the elements ,unlike other tents .i especially like the ventilation windows .This allows me to ventli... See more
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Bought tbe Oryx tipi and find it a perfect tent for the lakes and rivers of Ireland on the Atlantic . I have paired mine with a Oriondo bioethanol burner/ heater as the Oryx has two doors and a ve... See more
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Company details
About CanvasCamp
Written by the company
CanvasCamp manufactures and sells high quality luxury canvas tents and tipis for camping, glamping, and authentic outdoor experiences. Our mission is simple - to create premium quality shelter that empowers the creation of unforgettable outdoor experiences with ease, comfort, and style. Most manufacturers are focused on sales and margins. CanvasCamp is completely obsessed with what really matters: people. Naturally, this means creating the best product, with the best materials, at the best price. At CanvasCamp it also means providing service, advice, and amenities that surpass your expectations.
Discover our new Traveller series
Light, breathable, and ready for any season, the Sibley Traveller range balances easy setup with the comfort and durability CanvasCamp is known for.
Contact info
Legen Heirweg 23e, 9890, Gavere, Belgium
- +32 9 352 01 01
- info@canvascamp.com
- canvascamp.com
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4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 1 week
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Wonderfull wuality experience - a tent like a rock
The tent is really nice, easy to set up and seems to be of a high quality (only used it 5 nights so far. We had a real heavy thunderstorm and one day strong wind at the seasite. The tent stood like a rock and no water came in. A wonderfull experience. I can strongly recommend the tent.
Only one more spite in the middle if the door to fix the floor in this area a little better on the ground, a better sipper at the downer area of the door and a little better tent guide would be recommended. But this is nothing which really stops from enjoying the tent.
10 July 2024
Reply from CanvasCamp
Hi lothar,
What a really nice review!
It's always good to hear that customers are testing out out tents in the worst conditions.
This shows how durable and strong they really are.
Thanks for this ;)
About the tips: Thank you for giving us insights in waht you might change about the tent.
It shows what our customers need and will determine the way we're adapting our tents in the future to fit your needs.
If we ever need someone for product development, we'll give you a call ;)
Very kind regards,
Team CanvasCamp
This business breathes passion!
8 July 2024
Reply from CanvasCamp
That's pure poetry, and very close to the truth, thanks so much for these kind words and your amazing review!
Team CanvasCamp
Reply from CanvasCamp
I'll pass it through to our Logistics Department.
They'll be happy to hear this!
Very kind regards,
Team CanvasCamp
Reply from CanvasCamp
Thanks for the nice review!
Alwys good to hear from customers that our products are as good as expected!
Thanks for the trust and support!
Very kind regards,
Team CanvasCamp
Excellent experience
Excellent experience. Fast shipping. The tent is awesome (high quality).
2 July 2024
Reply from CanvasCamp
Hi Piotr,
Thank you for your excellent 5-star review! We are thrilled to have exceeded your expectations.
Best regards,
Team CanvasCamp
A little bit of a delay in receiving my…
A little bit of a delay in receiving my tent but they kept me up to date. I feel a trustworthy company!
25 June 2024
Reply from CanvasCamp
Hi!
Thanks for the correct review!
We indeed had a little trouble getting our products back on stock last month, but we tried our best.
Thanks for your time.
We hope we can show you in the future that we can even do better!
Very kind regards,
Team CanvasCamp
I have two tents now from canvas and…
I have two tents now from canvas and they are great quality, and I love them. Service is very fast from their part. The delivery from Belgium to Denmark took 1,5 day.
Can only recommend, thanks.
24 June 2024
Reply from CanvasCamp
Hi Anders,
Thanks for your nice review!
It's great to know deliveries to Denmark go this smoothly.
Thanks for your kind words about our service! It's nice to know it pays off.
Very kind regards,
Team CanvasCamp
Reply from CanvasCamp
Hi Gert,
Thanks for your great review!
Good material for an acceptable price is what we're all about!
Thanks for taking your time to support us!
Very kind regards,
I'm impressed
I'm impressed by the quality of this tent, it's superb! The delivery was fast and everything came well packed. I'm extremely happy with the product. I set it up and I'm very happy with the attention to details in the design of these tents. Also the quality of the carry bag and spare parts included are the cherry on the cake. No complains, truly a great tent.
22 June 2024
Reply from CanvasCamp
I don't think we have anything to add to this wonderful review!
Thanks for your time and nice words!
Keep on camping ;)
Team CanvasCamp
High quality design and manufacture
Bought three tents and an awning. All high quality design and manufacture. Well packaged and delivered within a few days. Can't ask for much more.
13 June 2024
Reply from CanvasCamp
Hi Michael,
Thanks for your great review!
It's always nice to hear that everything went as smoothly as planned.
very kind regards!
Team CanvasCamp
Easy to order and quick easy delivery
Easy to order and quick easy delivery. Fantastic product.
7 June 2024
Reply from CanvasCamp
That's check, check, and double check.
Thanks for your time writing this great review;
Very kind regards,
Always top quality products
12 June 2024
Reply from CanvasCamp
That's great to hear!
Thanks for your trust!
Very kind regards,
Team CanvasCamp
perfect aftersale and friendly email…
perfect aftersale and friendly email conversations, fast and acurate and helpfull thank you
21 June 2024
Unprompted review
Reply from CanvasCamp
Thanks for your compliments on our Customer Service team!
Always great to hear these kind of reviews :)
Thank you so much for your trust!
Very kind regards,
Team CanvasCamp
I am very pleased with the tent
I am very pleased with the tent, it exceeds my expectations and is very practical.
3 June 2024
Reply from CanvasCamp
When our products exceed our cuzstomer's expactations, we're doing the right thing!
Thanks for the amazing review!
Very kind regards,
Team CanvasCamp
Good quality
Good quality, quick delivery! Will be coming back probably in the future for more camping gear
3 June 2024
Reply from CanvasCamp
Great to read!
If you need anything else, you'll kow where to find us!
Very kind regards,
Team CanvasCamp
Excellent gear and outstanding customer…
Excellent gear and outstanding customer service!
5 June 2024
Reply from CanvasCamp
Hi fredrik,
Thanks for your kind words and great review!
It's really nice to read this,
Very kind regards,
Team CanvasCamp
The 600 twin is pretty amazing
The 600 twin is pretty amazing. The quality seems top notch. The instructions are pretty lacking. There are some simple directions that would be very helpful. Put the shiny side of the ground cloth down for starters. I figured it out, but would have liked better instructions.
4 June 2024
Reply from CanvasCamp
Hi Geoff,
Thakns for your honest and correct review.
We're indeed working on better set-up manuals for all our new and old models.
It's true that the Twin series could benefit from clear instructions.
Thanks fro bringing this to our attention.
It's because of reviews like this, companies like ours can grow.
Very kind regards,
Team CanvasCamp
Your products are great but disappointing (or worse) US based customer service
Your products are great but your customer service could not be much worse-in the US that is. No one returns calls let alone answers the phone. It's been at least a week since I left messages at how different numbers with my number and nothing, zero, zed. I now have three bells and love them all--living in them now for a few months. Can send images of the "camp" if you like.
4 June 2024
Reply from CanvasCamp
Hi,
We're very sorry to hear that our US customer service department is not meeting your and our expactations.
We can maybe help from our Headquarters in Belgium.
Can you send your mails to info@canvascamp.com?
We can probably arrange everything from here as well.
If your camp is ready, we'd love to have some photos of course!
It's always amazing to see what our customers create with our tents!
Very kind regards,
Excellent service!
Very responsive to any email queries - speedy service and great products.
3 June 2024
Reply from CanvasCamp
That's all we want to hear!
Thanks for the great review; it never gets old to read these :)
Very kind regards,
Team CanvasCamp
No more De Waard or Erdmann-Schmidt? Canvascamp is your perfect tent!
good info on the website (Belgie)
good contact by telephone
no shop to see/feel the tent but...
simply retour sending was alright
confusion: different language on the website
gives different payment methods, this can be better.
21 May 2024
Reply from CanvasCamp
What a wonderful review! That's great to hear that we score that good among our competitors!
For the website, we're working on that ;)
More follows soon!
Thanks you for your great and honest review!
Very kind regards,
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