I was a little worried that the packaging was not good enough and that one of the corners on all 4 canvases might have been damaged in transit. Once opened and given a further coat of gesso, it turned... See more
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Review summary
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great..delivered on time....box...always need to be checked ...to make sure all canvas are in good condition....
Good quality canvases at a reasonable price. Delivered safely and in good time. I will use them again.
Company replied
Good product reasonably priced. Good prompt delivery.
Company details
Written by the company
At Canvas Store, we stock a huge range of quality blank canvases for professional artists, students and beginners. We deliver straight to your door in box quantities, which means we are able to offer the best value around.
Contact info
Savoy Road, CW1 6NA, Crewe, United Kingdom
- 0207 759 4525
- website@canvas-store.co.uk
- canvas-store.co.uk
4.4
Excellent
392 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
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Have bought from Canvas Store many…
Have bought from Canvas Store many times. Great value for money. Good quality and quick delivery.
17 January 2024
Good quality products
Good quality products, fair prices and prompt, efficient service.
11 January 2024
The canvases were of a high quality and…
The canvases were of a high quality and were delivered quickly. An excellent service!
9 January 2024
Quality heavy weight canvases delivered…
Quality heavy weight canvases delivered on time and carefully packed
4 January 2024
Great product delivered quickly
Great product delivered quickly. Well packaged. Reasonable price.
5 January 2024
Excellent service
Excellent service, from payment to delivery - fast and efficient. Highly recommend the canvas store .
14 December 2023
You need to work harder on delivery…
You need to work harder on delivery times, it was cancelled twice. Lost a days money for waiting for a delivery that never turned up. Really not good. No offer of compensation just an apology. Won’t use them again.
14 December 2023
Terrible Experience – Failed Delivery and Lack of Communication
My recent experience with your team has been nothing short of a nightmare. Despite multiple attempts, I received no response regarding my undelivered package, which has now been returned to the sender by TNT. No answer on customer service phone line. The courier made no delivery attempts, despite our 24-hour post room and concierge services.
This failure has ruined a meticulously planned gift for a significant 50th celebration, and the lack of communication since is unacceptable. I expect an immediate resolution to this matter.
12 December 2023
No hesitation in recommending this company for your canvas needs
Great selection of different size canvases available and an efficient response from Emma at Customer Services. Arrived slightly late but geographical and meteorological circumstances accounted for that.
Would definitely recommend to other canvas seekers
12 December 2023
Amazing quality
good choice options. Canvases delivered nicely secured and in perfect condition. Amazing quality.
12 December 2023
Parcel service was beyond terrible…
Parcel service was beyond terrible please stop using DHL. I did contact you but no one called me back as promised
12 December 2023
Reply from canvas-store.co.uk
Hi Eunice,
Thank you for the order you made with us.
I am very sorry for any issue you had with the delivery service that our suppliers use.
You can always contact us regarding any delivery and we can sort that out for you via our suppliers directly.
Again we completely apologise for any inconvenience caused by delays with our couriers and will be reaching out to them with this feedback
Best regards,
Customer Service
All went very smoothly and efficiently
8 December 2023
I placed my order on 10th November with…
I placed my order on 10th November with 5-7 day delivery. I still haven’t received my order despite t n t saying it has been delivered. I ordered large canvases for a pre Christmas commission and I’m running out of time. This is my first order with the Canvas store and it’s putting me off future purchases.
10 November 2023
Reply from canvas-store.co.uk
Hi Liz,
Thank you for the order you made with us.
I am very sorry the delivery did not go to plan, I can assure you that it is an unusual occurrence.
Our suppliers got the order sent back out to you as soon as they could, so I hope you were able to complete your work on time.
We appreciate your custom and thank you for your patience.
We're committed to providing the best service possible, and we look forward to serving you better in the future.
Best regards,
Customer Service
Speedy delivery!
17 November 2023
Kept up to date on order status
Kept up to date on order status, when it was shipped and delivery was super fast. Would highly recommend
13 November 2023
Fabulous service all round
Fabulous service all round, especially customer services.
I was promptly contacted via email to advise that part of my address was missing, & was quickly resolved.
Canvas boards all arrived speadily & intact.
13 November 2023
Excelent service
I have recently purchased a pack of 2 large canvases. They arrived sooner than advertised, I was able to track the delivery online and I am very happy with the service. You'll definitely hear from me again.
Thank you!
7 November 2023
A very good price and quick delivery!
30 October 2023
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