Great online outlet.. easy to navigate.. My only concern was the fitment of garment. The pants seemed slightly odd dimensions.. The pants were very big between the waist and forks.. Apart from tha... See more
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It was OK but the communication was poor (there was nothing between 'we received your order' and 'it being delivered today' - I had no idea what was going on... Also, I thought it was a bit dis... See more
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Very happy with my experience shopping with Canterbury. When I had messed up the delivery address I had amazing help from Washiela, Jhaved, and Thomas in the customer service team who helped me rectif... See more
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In my account I noticed the delivery address was wrong so I tried to contact support by chat and email on both occasions the answer I received appeared to be as if they had not read my inquiry... See more
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Company details
About Canterbury
Written by the company
Canterbury of New Zealand was established back in 1904 when John Lane, Pringle Walker and Alfred Rudkin began producing woollen garments deep in the Canterbury Province of New Zealand. Before long, they were making uniforms for the army during the First World War, and they earned themselves a reputation for manufacturing tough, durable kit. So much so, the legendary All Blacks rugby team approached them to produce rugby attire in which they could play.
The rest as they say is history; Canterbury of New Zealand outfitted the All Blacks team for over 75 years and is now the largest dedicated rugby brand in the world. Canterbury currently supplies kit to numerous high-profile national rugby teams; England Rugby and Ireland Rugby, as well as leading clubs such as Bath and Ospreys.
The brand has its roots firmly in the southern hemisphere with its spiritual home in New Zealand. The Kiwi heritage strongly influences both the design of Canterbury product and the ethos of the company.
Canterbury
Written by the company
- Our Promise
- Rugby is an inclusive sport, played and watched by people of all ages, both sexes and every ability. Whether playing or watching, we’re all fans at heart. And we’re all unified through our simple love of the game. At Canterbury, we recognise that for all the glamour of the professional game, rugby belongs to everyone. So we make products in the same inclusive spirit, with ranges for all the community.
Free UK & ROI Delivery
At Canterbury we are proud to offer a fast and efficient delivery service. We are happy to send goods worldwide – and your package can be delivered to wherever is most convenient to you.
For orders outside the UK and EU, customs or import duties may be levied once the package reaches its destination country. Canterbury is not responsible for any additional charges for customs clearance, and our customers must pay for these in full. Canterbury has no control over these charges, and cannot predict what they might be. Customs policies vary widely from country to country, please contact your local customs office for more information. Delivery times may vary due to circumstances beyond our control.
All orders placed on the Canterbury website are made subject to a shipment contract. This means that the risk of loss for such products passes to you upon our delivery to the carrier. If you have received confirmation of shipping but your products have not arrived, please ensure that you have allowed sufficient time according to the estimated delivery times provided to you on your shipping confirmation email.
We offer both standard and express delivery types for UK & EU, and a standard delivery type for the rest of the world.
Member states of the EU that we ship to are; UK, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
In total we deliver to over 47 countries worldwide, so there are more ways to get your favourite Canterbury kit, regardless of where you are across the globe.
Your order will be carefully packaged and despatched to you and delivered within the timeframe of the delivery option you have chosen.
We use a variety of carefully selected carriers, and once your order has been handed over to the carrier, we will send you a confirmation email. In most cases carriers do not operate or deliver on Bank Holidays.
Import duty: Customers are liable for any local sales taxes or import duties charged on your item(s). Customers are also responsible for providing any information required by local customs to ensure goods are cleared. Customs charges vary from country to country, and Canterbury cannot advise how much they will be. For more information on customs and import duty charges we recommend you contact your local customs office.
Occasionally goods may be subject to delays due to customs or weather.
Contact info
1-2 The Stables Gadbrook Park, CW9 7RA, Northwich, United Kingdom
- 0800 151 0781
- https://www.canterbury.com/contact-us.list
- canterbury.com
4.0
Great
20K reviews
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Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
I wore a sock for less than 10 minutes…
I wore a sock for less than 10 minutes and a toe poked through stitching. Appears was a singular defective sock in the pack, Canterbury promptly offered a refund
12 June 2026
Reply from Canterbury
Hi Beepy,
I am sorry to hear your socks developed a fault after 1 wear.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you?
I will be able to get this sorted.
Kind Regards,
Stephen
This company in Australia is absolutely…
This company in Australia is absolutely terrible with customer service, they are rude and can’t help in any way solve the problem. I trying order clothing for past two weeks and they are incompetent at solving the problem, they will reply to his message with automated reply that doesn’t mean or solve anything YES Stephen that was first answer you gave me and then I spoke over 20 x to your support team and you guys have been completely useless, how is it not possible for one department to talk directly to your investigation team ? This makes your communication system completely useless my advice is make it more simple for your customer care service to communicate with all departments. Absolutely ridiculous
18 June 2026
Reply from Canterbury
Hi,
I'm sorry to hear that your recent experience with us hasn't been positive.
Taking a quick look at your account, I can see that our Investigations Team have previously contacted you regarding this matter. Please refer to their most recent message for more information.
Kind Regards,
Stephen
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Reply from Canterbury
Hi,
I am sorry to hear of this issue.
I do want to assist and get this issue resolved and I am confident I can.
Please can you sign into your account to view the message I have just sent you?
I will be able to get this sorted.
Kind Regards,
Stephen
Great clothing!!
19 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
You haven't replied to my email
You haven't replied to my email. The wrong product was sent.
18 June 2026
Reply from Canterbury
Hello Clayton,
We are very sorry to hear about the issue with your recent order and the lack of communication. We are looking into this immediately to understand why your email wasn't addressed and to resolve the incorrect product shipment.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Terrible customer service
Terrible customer service
No follow up after my order was cancelled
Never had such trouble trying to buy something online
UPDATE RESPONSE
You have now replied to this review however my problem has not been resolved
Your reply is obviously a generic reply without sincerity nor intention to solve any issues
18 June 2026
Reply from Canterbury
Hello Tilly,
We are truly sorry to hear about your frustrating experience with the cancelled order and lack of follow-up. We are reviewing our processes to prevent this from happening again.
A message has been sent to your account.
Kind regards,
Liam
Reply from Canterbury
Hello Pete,
We appreciate you bringing this to our attention. We understand your frustration and are reviewing our processes to prevent similar issues.
A message has been sent to your account.
Kind regards,
:oa,
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Canterbury
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Irish Hoodie
My husband was extremely pleased with the Irish Top. Being Irish living in NZ he is still a proud Irishman
12 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
This has been most frustrating…
This has been most frustrating experience of an online sale, they refusing to address the problem it’s almost 2 weeks and the special INVESTIGATION TEAM have not replied to me as for why they are blocking my transaction. Rude online helpline
And no trying offer anything for the trouble they caused as in cheaper or faster delivery. Shocked to be honest
17 June 2026
Reply from Canterbury
Hello,
We sincerely apologize for the frustrating experience you've had with your online sale and the delay in resolving your transaction issue.
A message has been sent to you.
Kind regards,
Liam
Item took a week to arrive despite paying Express Delivery feery …
I paid extra for an Express Delivery which is supposed to ensure the delivery of purchase within 3 working days. Item ordered on a 16/06/26 & not delivered until 23/06/26. Itemwas required for 20/06 hence the extra money paid for an Express Delivery. Very disappointed.
16 June 2026
Reply from Canterbury
Hello Denise,
We sincerely regret that your express delivery did not arrive within the expected timeframe, especially since you needed the item by a specific date. We understand your disappointment and appreciate you bringing this to our attention. We are reviewing our express delivery process to prevent similar occurrences.
A message has been sent to your account.
Kind regards,
Liam
Excellent quality Canterbury trackpants…
Excellent quality Canterbury trackpants and excellent quality Canterbury shorts. Love wearing all 3 fantastic Canterbury track pants and 1 fantastic Canterbury short. The shopping experience on Canterbury website was great. Very user friendly and easy to navigate website. I also received 20 percent discount on all 4 products I bought with the 20 percent discount available to all first time buyers. I also received an extra 15 percent discount for EOFY sale which is Great. I received free shipping as my order was above A$ 130. Will shop again in the future on Canterbury website.
11 June 2026
Reply from Canterbury
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Sue
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