The Canny Company Australia (Pty) Ltd Reviews 175

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality and effectiveness, noting how well it helps with dog training and reduces pulling during walks. Many people appreciate the ease of use and the significant positive impact it has had on their dogs' behavior. The company's service is also frequently highlighted for its professionalism and helpfulness, particularly with sizing and product information. The delivery service is often described as quick and efficient, with many consumers receiving their orders promptly. However, some customers found initial difficulty in correctly fitting the nose halter, and a few mentioned that a specific plastic piece on the collar did not hold firmly enough.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the Canny Collar... See more

Quality

Users describe positive interactions with quality, consistently praising the durability and effectiveness of... See more

Delivery service

Customers consistently note positive experiences with delivery service. Reviewers frequently praise the speed... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the great service,... See more

Based on these reviews

Rated 5 out of 5 stars

After 4 months of rescue German Shepherd pulling me left & right, charging dogs I finally had a heeled dog walk yesterday. Hoping it continues. Biggest problem was getting the nose halter on. You sh... See more

Company replied

Rated 5 out of 5 stars

This has been the only thing to help our psycho cattle dog be able to walk normally without pulling us the entire way. It came quickly and was easy to put on her - just make sure they can’t slip out t... See more

Company replied

Rated 5 out of 5 stars

Absolutely the best head collar we've had. My dog hasn't been keen on anything we've tried so far, and we've tried a lot! There hasn't been any signs of discomfort or distress with this collar. No fac... See more

Company replied

Rated 5 out of 5 stars

This company makes the best collars for walking big dogs. We have a lab/kelpie cross who is very strong and would almost rip my arm out of the socket but with the canny collar that doesn’t happen. We... See more

Company replied


Company details

  1. Dog Trainer
  2. Dog Walker
  3. Pet Trainer

Written by the company

The Canny Company manufacture and promote a small range of dog walking products including the popular Canny Collar, the best anti-pull head collar to help train dogs not to pull on the lead, transforming even the worst pullers into happy, well-behaved pets. Simple to fit, easy to use, kind, safe & comfortable, the unique 'behind-the-head' design of the Canny Collar means that it doesn't ride into your dog's eyes nor yank her head to one side. Voted 'Best New Product' by the UK pet industry when first launched, it is still a firm favourite with dog owners, trainers, pet stores and veterinarians. Our mission is to help owners enjoy walking their dog. The Canny Collar helps take away the stress, frustration and embarrassment of walking with a pulling dog, not to mention the worry of being pulled over and causing injury to you both. When you choose a Canny Collar, you're not alone. To date over one million owners have now trained their dogs to walk well on lead using a Canny Collar. Join them today and enjoy a lifetime of walking your dog stress-free on a loose lead.


Contact info

4.8

Excellent

TrustScore 5 out of 5

175 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Must have leads

These leads are great. This is my third lead for my third dog and my first one I brought ages ago is a good as new. Wouldn’t buy any others. Great from puppy age teaching recall or out on the beach when they want to have a big run. They are nice strong soft leads with good grip handles.

6 April 2026
Rated 5 out of 5 stars

Great product. Great service.

Very happycwith our new Canny lead. Took the measurements as shown on the website. Perfect fit. Delivery was quick. Whole process of ordering was very easy. River now walks calmly as opposed to constantly pulling when out for her walks. It really does work.

24 March 2026
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Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review! It is great to hear that River has taken on the collar so well and that you can hopefully enjoy your walks a lot more now.

Rated 5 out of 5 stars

Excellent Collar

Our experience with ordering with The Canny Co was excellent, from ordering to delivery was so easy.

So happy with the collar really good quality.

We had another type of collar similar to The Canny but we have a fluffy shaggy bordoodle and his fur used to get tangled in the links, no issue with The Canny though and he is much more acceptable to wearing it.

And the best thing is our walks are much more enjoyable for both of us.

Highly recommended this collar for pulling.

9 March 2026
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Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Karen. We are so glad to hear that the collar works for you all and makes walking so much more enjoyable!

Rated 5 out of 5 stars

The canny collar works wonders

The canny collar works wonders! Thank you.

1 March 2026
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Reply from The Canny Company Australia (Pty) Ltd

We never tire of hearing that Vincent. So glad that you are happy with our Canny Collar. All the best with your dog!

Rated 5 out of 5 stars

Canny Indeed

The product arrived in perfect condition and quite swiftly. It’s on me that I’m not canny enough to have figured out how to use it yet.

16 February 2026
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Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Annie.
I'm going to email you separately and give you the phone details of our lead trainer Tony and he is more than happy to do a face time call or just a normal call to talk you through how to use the collar and help with any trouble shooting issues you may have. All the best!

Rated 5 out of 5 stars

The canny collar is an excellent…

The canny collar is an excellent product it really works well with my dog. I can take my dog for walks with out having to get pulled around by my dog.
I will recommend the collar to anyone who needs one for their dog.

26 January 2026
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Reply from The Canny Company Australia (Pty) Ltd

Thank you Buks. You clearly have a big dog so it's great that you have much more control now. It makes for a better experience all around. Thank you for the fabulous review!

Rated 5 out of 5 stars

Very fast postage

Very fast postage and a great quality collar.

11 February 2026
Unprompted review
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Reply from The Canny Company Australia (Pty) Ltd

Thanks Daniel. We do try to get our collars out ASAP as we know we have very eager customers keen to try them out with their dogs. Enjoy!

Rated 5 out of 5 stars

Quality product, easy to use

The company gave me assistance with the size of the collar and fast delivery. The collar itself is robust and easy to use, I have noticed a huge difference from the first use.

29 January 2026
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Reply from The Canny Company Australia (Pty) Ltd

Its great to hear that you have had so much success with the collar Anthony and we are glad that we could assist you initially. All the best!

Rated 5 out of 5 stars

Collar was delivered very quickly and…

Collar was delivered very quickly and it works so well.

19 January 2026
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Reply from The Canny Company Australia (Pty) Ltd

I'm glad to hear that you are happy with the collar Sally.
We always try to get our orders out the same day if possible as we know that we often have very eager customers keen to try the collar. All the best with your dog!

Rated 5 out of 5 stars

pulls my dogs head back straight not…

pulls my dogs head back straight not twist his neck every time he pulls, stops him from hurting himself

9 December 2025
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Reply from The Canny Company Australia (Pty) Ltd

Thats so great to hear Michael. They don't know their own strength sometimes so I'm glad that it's gentle for your dog.

Rated 5 out of 5 stars

I have an Assistance Dog that I have…

I have an Assistance Dog that I have trained myself and it was recommended that I use a Canny Collar. I did try several different collars and found the Canny Collar the best. This is my second Canny Collar only because my Border Collie grew up and needed to change size - the Canny Collar is very durable.

25 November 2025
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Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Michelle. It's always lovely to hear stories like yours and know that the collar helped you both. We hope that you enjoy many long walks together!

Rated 5 out of 5 stars

Canny collar

This company made it possible to finish training my assistance dog.
This collar is awesome, All I Can say is well done.

Easy pleasant experience ordering, paying and fast postage.

Will be referring all my friends.

23 October 2025
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Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Shane.The reason this collar was originally designed was to try to help rescue dogs be successfully re-homed so we are always thrilled to read a review like yours and know that the collar has done it's job again. All the best with your dog.

Rated 5 out of 5 stars

Quick and easy transation

Easy site to use, purchase came quickly and well packaged.

3 October 2025
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Reply from The Canny Company Australia (Pty) Ltd

Thank you for your great review Tim.

Rated 5 out of 5 stars

Super quick delivery and quality…

Super quick delivery and quality product!
I have a lot more confidence walking my large dogs now.

15 September 2025
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Reply from The Canny Company Australia (Pty) Ltd

Thats exactly what we hope all dog owners will achieve with our products Linda. Thank you for taking the time to post a review.

Rated 5 out of 5 stars

Comfort and fantastic quality

This collar looks like it’s going to be fantastic I can’t wait to try it out in public

12 September 2025
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Reply from The Canny Company Australia (Pty) Ltd

All the best for lots of happy walks together Geoff, thank you for your review.

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