cannacabana.com Reviews 104

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Many customers consistently praise the staff for being friendly, knowledgeable, and helpful, often going above and beyond to assist with product selection and provide great service. Reviewers frequently mention that the prices are competitive and often better than other places, contributing to a positive shopping experience. The product quality is generally well-received, with many customers expressing satisfaction with their purchases. However, some people were dissatisfied with specific locations, citing issues like rude employees, poor management, and a lack of product availability. There are also concerns regarding product returns for defective items and the strict ID checking policy, which some customers find inconvenient. A few other people also felt that the service could be inconsistent, with instances of being refused service or experiencing difficulties with staff.

What people talk about most

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Location

Clients share ambiguous opinions on location, with some reviewers praising specific locations for their... See more

Product

Reviewers mention ambiguous feedback about product, with some customers praising the selection, price, and... See more

Price

People report ambiguous experiences with price, with many customers praising the great prices, often noting... See more

Service

Consumers find service to be ambiguous, with some reviewers consistently praising the great quality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Canna Cabana Keele St North York location/605 I found Canna Cabana accidentally while travelling to Sauble Beach Ontario making a petrol stop. Staff and pricing there were exceptional. I then search... See more

Rated 5 out of 5 stars

Shawn and Chris at Silvercreek Guelph are always amazing! Knowledgeable and ready to help answer any questions! Always calm! I feel bad they have to strip the store bare at night and reshelve eve... See more

Rated 5 out of 5 stars

I had a great experience today with Jessica from the St Vital Mall - Winnipeg location. Very friendly and knowledgeable, I really appreciated her help. Thanks Jessica!

Rated 5 out of 5 stars

This is a great shop full of lots of great goodies. I have yet to be disappointed with my purchases. Great quality, great service and great experiences. They’ll put a smile on your face! 😆


3.5

Average

TrustScore 3.5 out of 5

104 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Shitty service at canna cabana in Castleridge

The wife and I are fairly heavy smokers and we buy a lot of weed there and have been a very good customer and friendly with almost all the workers. Until recently the lady at this place has the personality of a garden slug. She was very rude and I will likely take my business elsewhere. You guys should be pickier on who you hire. I spend more on weed a month than you guys pay her. I did tell her that thru the speaker in the door and she said that was good. Customer service is going downhill fast and will no longer spend my money where it’s not appropriated.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

This is a great company

This is a great company. Best prices and selection in town! They also respond very quickly to questions or feedback. After a few weeks of not finding the product I preferred, I sent a request for more stock, and maybe more choices. The very next week... there was more selections and inventory of the items I liked! I highly recommend this place to everyone! The staff in the Kingston location are super friendly, efficient and knowledgeable. They are a great crew!

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Comfortably Numb

This is a great shop full of lots of great goodies. I have yet to be disappointed with my purchases. Great quality, great service and great experiences. They’ll put a smile on your face! 😆

15 May 2026
Unprompted review
Rated 5 out of 5 stars

just lovely

just lovely. always a good experience. lovely staff, good locations as well as amazing prices every time 🙌🏿

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Always helpful and friendly…

Always helpful and friendly representatives at Canna Cabana.
When you have any questions or help, Canna Cabana is there to assist and provide quick and efficient solutions.
Much appreciated

15 April 2026
Unprompted review
Rated 1 out of 5 stars

PGR’s = poison

All there weed is cultivated/grown with PGR’s same with every other government owned dispensary. I would suggest to get your ganja from someone who grows it or quit

5 May 2026
Unprompted review
Rated 2 out of 5 stars

Rideau Street Store hardly EVER has…

Rideau Street Store hardly EVER has what's on their web site. Stood inline for 20 minutes for nothing to find that all 7 products I wanted where not available right from pre-rolls to vape battery vape cartridge. Good Stores get SHUT DOWN. Shitty Stores get left alone lol too funny.

30 April 2026
Unprompted review
Rated 1 out of 5 stars

The staff at the Henderson location are…

The staff at the Henderson location are terrible. The old staff were wonderful always upbeat & friendly. This newer employee, employee number is 5689 is horrible she doesn’t know how to read a room, has no customer service skills period. We are elite members that are now not coming back. Another lost customer.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Barrie on Cundles

I've been a customer since the location and have never had any reason for complaining, with Katie, Leah, Mitch, and the rest of the staff, always being extremely helpful and kind.
When the store is empty, my ID is checked right away. Any time the store has been busy where I've had to wait for my ID to be checked, they still make sure to still acknowledge me while I wait (they greet anyone waiting and say they'll check everyone's ID once they're free, and then explain how you'll be helped after any customers ahead of you).
10/10

19 April 2026
Unprompted review
Rated 1 out of 5 stars

Scummy

Scummy
Lying and wasting my time.
Asked about a product, and told me it was good.
Purchased said product. Only to open it and find its OLD DRY , YELLOWING weed.
Store told me they "cant" replace it if its open"
HOW ELSE ARE WE SUPPOSED TO KNOW IDIOTS ?!
Absolutely scummy and predatory.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would

If I could give 0 stars I would. Cambridge, Ontario store with my first visit. Both Wife and I are 60, and Surely do not look under 25. Refused my wife even entering store with myself to make a purchase. Well VIP received my $143 in business today, and not one penny will ever be spent in a Canna Cabana Store. Thanks for nothing Mr. worst bud tender I have ever dealt with. We have been to at least 20 different stores, and never ever have we been refused service. Worst experience for purchasing from an OCS store. Here are posted Rules for Ontario...."Under 25" Rule: Retailers are required to ask for ID from anyone who appears under 25 years old. Poor excuse for a bud tender really needs to learn his job!!!!!

14 March 2026
Unprompted review

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