Candymail Reviews 4,075

•

4.6

Confectionery

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Review summary

Created with AI, based on recent reviews

Evaluating 686 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products and the wide selection of items available, including many hard-to-find international snacks and drinks. The delivery service is frequently highlighted as fast and efficient, with many orders arriving quickly and well-packaged, ensuring items are intact and secure. People appreciate the overall smooth ordering process and the excellent service provided, making them eager to reorder from the company. However, some customers also noted issues with product condition upon arrival, such as damaged cans, crushed crisps, or chocolates that had melted or bloomed. There were also instances where products arrived past their best-before dates, or mystery boxes lacked variety and presentation, leading to disappointment.

What people talk about most

Product

Users describe positive interactions with product, often praising the wide selection of international snacks... See more

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Order

Reviewers mention positive feedback about order, with many customers expressing satisfaction with the speed... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the good quality of goods... See more

Service

Customers consistently note positive experiences with service, often highlighting fast delivery and excellent... See more

Reviews shaping this summary

When you really want that full on flavourful Sugar Rush you can't go wrong ordering from Candymail. Never disappoints with both the quality of the products and delivery. Just the smell of the Grape So... See more

Placed my order on the 28th of May and ot arrived on the 30th amazing delivery by candymail and the team The items arrived undamaged the other box was slightly broken but all the contents where... See more

This was my first time ordering from Candymail.co.uk. I ordered multiple items as a birthday gift. The items arrived quickly, they were well packaged but unfortunately one of the cans was damaged. I g... See more

First time of using this company and couldn't have had a better, more positive or rewarding experience. They not only stocked the item I wanted, (Coffee Mate Liquid creamer snickers flavour 32 fl o... See more

Company details

Written by the company

Welcome to Candymail.co.uk, your go-to destination for an unparalleled confectionery experience delivered right to your doorstep! At Candymail.co.uk, we're passionate about indulging your sweet tooth and spreading the joy of delectable treats from America and around the world. Our journey began with a simple yet powerful belief – everyone deserves to savor the goodness of the finest candies and snacks. That's why we founded Candymail.co.uk, a confectionery mail-order website dedicated to bringing the best sweets and treats to Candy enthusiasts across the UK. What sets us apart is our unwavering commitment to providing an exceptional range of imported candy, snacks, treats, and sodas. Our carefully curated Candy boxes are designed to delight your taste buds with an array of iconic brands, including Reeses, Hersheys, M&Ms, Nerds, Jolly Rancher, Swedish Fish, Mountain Dew, Oreo, American Fanta, Dr. Pepper, Twinkies, and many more. At Candymail.co.uk, we understand the joy that comes with unwrapping a box filled with your favorite treats, and we strive to make that experience accessible to Candy lovers everywhere. Our dedication to quality, variety, and customer satisfaction has earned us the trust of Candy enthusiasts who turn to us for an exciting journey into the world of international confectionery. Join us at Candymail.co.uk and treat yourself or your loved ones to an unforgettable candy adventure. Indulge in the sweetest moments, one box at a time!

Contact info

90 Castle Quarter, NR1 3DD, Norwich, United Kingdom
info@candymail.co.uk
candymail.co.uk

4.6

Excellent

4K reviews

5-star

4-star

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 10, 2026

Best snacks from around the world

Great company to get different sweets/snacks! Lovely and well packaged :) highly recommend this company if you want snacks from around the world

31 March 2026

Unprompted review

Apr 10, 2026

Really pleased with my order!

Really pleased with my order! Everything was delivered so promptly which I didn’t expect at all, it was packaged nicely, the Canadian snacks we tried were delicious. Very happy and would 100% recommend to others who want to try different things from around the world.

1 April 2026

Unprompted review

Apr 10, 2026

Really happy with the box of japenese…

Really happy with the box of japenese treats I got. My son is also very happy as was birthday present. I ordered and received in a day
Definitely recommend on fast delivery and excellent prices so much value for money on such unique items

9 April 2026

Unprompted review

Apr 9, 2026

My order arrived damaged i emailed them…

My order arrived damaged i emailed them took 4 days to reply then I jave not heard anything more from them eveb though I followed up the email 24 hours later

7 April 2026

Unprompted review

Reply from Candymail

Apr 14, 2026

Hi,

Thanks for your review, and I’m really sorry for the delay in getting back to you.

We’ve had a high volume of messages over the weekend which caused a slight delay in responses — apologies for that.

I can see your issue has now been **resolved**, but if there’s anything further you need, please don’t hesitate to reach out and we’ll be happy to help.

Kind regards,
Aaron
Customer Support
Candymail UK

Apr 9, 2026

Easy to order, great price and delivery was easy

1 April 2026

Unprompted review

Apr 8, 2026

This company deliver fast

This company deliver fast, have a great list of import sodas, candy and cakes.

They are out of stock on a few items but you can always find enough to order anyway!

1 April 2026

Unprompted review

Apr 7, 2026

Great range of products

Great range of products and brilliant service

31 March 2026

Unprompted review

Apr 7, 2026

Selections were amazing but I bought 3…

Selections were amazing but I bought 3 mystery boxes and they got left at my back doorstep and I wasn’t home and got soaked! Complained to Royal Mail and they said I need to take it up with the company but it wasn’t the companies fault, was theirs! So unfortunately this ruined the experience as they were gifts and I had to re-box everything and some candy boxes were water damaged

31 March 2026

Unprompted review

Reply from Candymail

Apr 10, 2026

Hi Nicola,

Thank you for your review — we’re really glad to hear you loved the selection 😊

We’re very sorry to hear about the delivery experience. While the parcel was handled by Royal Mail, we completely understand how frustrating this must have been, especially as the items were intended as gifts.

We always aim to package orders securely, but unfortunately we don’t have control over where parcels are left once they’re out for delivery.

If you’d like, please feel free to email us at info@candymail.co.uk
with a bit more detail and we’ll be happy to take a look and see if there’s anything we can do to help.

Thank you again for your feedback — it’s really appreciated.

Kind regards,
Aaron
Candymail UK

Apr 7, 2026

Great selection of goodies without…

Great selection of goodies without needing the air fare! Second time purchasing and won’t be the last!

31 March 2026

Unprompted review

Apr 7, 2026

Fast dispatch and delivery candy mail…

Fast dispatch and delivery candy mail has snacks all across the globe would recommend

31 March 2026

Unprompted review

Apr 6, 2026

Always happy with product price and…

Always happy with product price and quickness of orders. Very happy.

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