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candle guy Reviews 544

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TrustScore 5 out of 5

4.8

Candle Store
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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, particularly the candles, noting their appealing scents and unique designs. Many people highlight the excellent customer service, describing it as responsive and helpful, especially when issues arise. The delivery service is also frequently commended for its speed and efficiency, with many orders arriving quicker than expected. However, some customers experienced issues with their orders, including incorrect items being sent or packages being lost or experiencing delivery issues during transit. A few people also mentioned being disappointed with the size of the candles, finding them smaller than anticipated based on the website's representation.

What people talk about most

Product

Consumers generally express satisfaction with the product. Many reviewers praise the candles for their great... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast and prompt... See more

Quality

Clients share positive opinions on quality, consistently praising the products as well-made and of great... See more

Order

Users describe ambiguous interactions with order. While many customers praise the ease and speed of ordering,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... See more

Rated 5 out of 5 stars

Some of the best customer service I’ve had in a long time. The order was supposed to be delivered when I saw it was moving away from my city after already arriving here. I reached out to customer ser... See more

Rated 5 out of 5 stars

It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!

Rated 5 out of 5 stars

Love this brand. I give as gifts whenever possible. Easy birthday, mother's day, vday gift I use every season because buying gifts is really hard for me. Surprised by the quality - Love the Scents!

Company details

  1. Candle Store

Written by the company

THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.

Contact info

4.8

Excellent

TrustScore 5 out of 5

544 reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Saw a candle at a friend's house

Saw a candle at a friend's house, it smelled great as a funny house warming gift, looked it up & found the website, ordered 2 candles that day, the scents are wonderful along with customer service-thank you

9 September 2024
Unprompted review
Rated 5 out of 5 stars

Great gift!

This was a gift for my boyfriend, he loved it! The candle smelled great.

26 August 2024
Unprompted review
Rated 5 out of 5 stars

These candles are wonderful!!!

These candles are wonderful. They smell soo good and I LOVE the snarky sayings you can choose from! They are fun to have or give away but the main thing is that they smell amazing and burn for a long time. I will definitely purchase from them again!!

24 August 2024
Unprompted review
Rated 5 out of 5 stars

Perfectly satisfied

Professional but warm & kind after sale service and on time delivery. I like the packaging and the smell!!! One of the jars was slightly open so it leaked a little bit but nothing dramatic. I'm very happy with my purchase and the person who received the gift as well, can't wait to buy more!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service …

I had an issue that was resolved right away, no questions asked. Best customer service I had in a wile! I will defenetly be a repeat customer.

Thank you

2 August 2024
Unprompted review

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