candle guy Reviews 

543
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that standard shipping is remarkably prompt and items always arrive in secure and protective packaging. Consumers consistently express how much they adore the wonderful fragrances and the clever, amusing messages featured on the quality products. However, some customers also noted that packages occasionally encountered shipping delays or unexpected delivery mishaps during transit. A few reviewers mentioned instances where orders were lost, delayed, or stuck in the mail before eventually being sorted out. Despite these occasional transit issues, people greatly appreciated the responsive communication provided when resolving problems.

What people talk about most

Product

People report high satisfaction with the product, highlighting the wonderful scents, hilarious labels, and... See more

Delivery service

Consumers find delivery service to be efficient and timely, consistently praising the fast shipping speeds... See more

Quality

Users describe positive interactions with quality, noting that the candles are well made and feature great... See more

Order

Clients share positive opinions on order, highlighting fast shipping and great customer service when mistakes... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting amazing and wonderful experiences... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order did not arrive on time. I contacted the Candle Guy and got a response right away. The original shipment had been lost through no fault of his. He sent a replacement shipment out immediately.... See more

Rated 5 out of 5 stars

It arrived quicker than expected. Candle smells great, seems to be great equality and my boyfriend loved that it said “hookers and blow.” 😂 Truly a great experience! Would purchase again!

Rated 5 out of 5 stars

First, I received my order within a few days of placing it...I was amazed at how fast I received it. The packaging was great, and I loved the candles. However, I chose the Mystery Scent, which was ver... See more

Rated 5 out of 5 stars

My package said delivered but I never got it. These people sent out another one the following day after I let them know what happened. They are fabulous


Company details

  1. Candle Store

Written by the company

THE HOTTEST CANDLES ON EARTH. Our scented candles are made of 100% soy wax, with an organic cotton wick, all-natural ingredients, and the highest-quality essential oils. Every candle is environmentally-friendly, free from chemicals and dyes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

543 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(543)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

I ordered a candle as a gift. And I just want to take the time to acknowledge the Anazing customer service this company has. I can’t wait to place more orders in the future.

Blessing to you and your business.

I highly recommend

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Love! Love! Love these candles!

The scent of the candles are amazing! I might add also that depending on which candle my boyfriend lights, dictates what kind of night we'll have 😉!
I will definitely be ordering more candles for fun, romantic nights, as well as gifts.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

As promised my order shipped the very next day after being placed which was awesome. It’s unfortunate that it was lost or mishandled during delivery by the mail carrier. However, The Candle Guy customer service team is working diligently and professionally to solve this matter. I really appreciate them being considerate and will definitely be ordering from them again.

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Broken Matchglass

I had an issue with a broken glasspackaging of the matches, which I find really cool! After complaining it, he immedintely sent me a new one and an extra one! Great service! Great products! Great Guy!
Thanx a lot!

19 December 2023
Unprompted review
Rated 5 out of 5 stars

I seriously LOVE these candles

I seriously LOVE these candles! They smell lovely are fun, unique gifts for friends. I love the variety of candle phrase options. Definitely will be purchasing again in the near future.

28 December 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful Customer Service

I was having an issue with the shipping and I emailed the candle guy. The response was immediate and the customer service is amazing! Same day responses are unusual and the candle guy resolved the issue quickly and professionally. The candle itself smells amazing and my husband loves it! It came packaged neatly and discreetly! Would definitely order again.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Perfect holiday gift

Shipped fast, was packaged well and arrived in one piece which always stresses me out when purchasing candles online. Quality is spot on and they look just like the pictures!

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Love this candle

Love this candle! Smells great and everyone thinks it’s hysterical! Because it is! Thanks Candle Guy! 😍

25 December 2023
Unprompted review
Rated 5 out of 5 stars

PERFECT!

I absolutely love the sayings on your candles...what a fantastic gift to give to a spouse or partner..I bought 2 for my husband and he loves them!!!!! And I received them so fast...will definitely buy more at a later date.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Address complication: Apple Pay

My order was shipped to an old address. Apple Pay auto fill was blamed and I double checked, it is not the default address. However, the team reached out and resolved the issue with me via email and offered to resend my order to the correct address. I appreciate their help and will order again!

21 December 2023
Unprompted review

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