canadiansim.com Reviews 

751
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing fast assistance, explaining available plans clearly, and answering every single query with remarkable professionalism and dedication. People note that the overall purchasing process is smooth, straightforward, and simple to set up before arrival in the country. Though some reviewers experienced issues with the order process, mentioning unclear information or communication delays regarding activation. A few customers also noted confusion with instructions, difficulties reaching support channels, and unexpected roaming costs during setup. Other individuals mentioned experiencing long waiting times to receive their activation details and necessary QR codes.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, patience, and... See more

Customer service

People report positive experiences with customer service, highlighting that representatives are patient,... See more

Service

Consumers find service to be positive, highlighting a smooth, quick, and hassle-free process when obtaining... See more

User experience

Users describe positive interactions with user experience, highlighting very quick replies and a seamless,... See more

Order

Reviewers express mixed feelings about their order experiences, reflecting both positive support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service and highly professional team. Got quick help from Kunal Sharma for all my doubts. He guided me for smooth process. I have applied for Canadian SIM from India. I will be travelling so... See more

Company replied

Rated 5 out of 5 stars

The service was really fast and simple. Specifically, Mr. Sharma helped me understand the different plans available and I was done with CanadianSIM set up in a few hours only. I really appreciate Mr.... See more

Company replied

Rated 5 out of 5 stars

Got professional and prompt response from CanadianSim. Their staff Sachin acts professionally and helpfully on all my enquiries. I just need to spend few minutes to complete the registration and can g... See more

Company replied

Rated 5 out of 5 stars

I want to recognize Kunal Sharma for his amazing customer service. He was very patient and knowledgeable in helping me throughout the process of application. He guided me step by step and answered eve... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Mobile Network Operator
  3. Phone and Internet Service

Written by the company

Conveniently connecting newcomers & visitors to Canada, prior to arrival, with an affordable, value driven & exclusive Canadian SIM powered by Rogers Not only do we have a coast-to-coast 5G network that keeps you connected to the things and people you love but our plans also come loaded with data and benefits at a great price . Lastly we like to keep things simple. Manage your account on the go either online or via the app where you can conveniently track your usage, view your bill, make a secure payment, Upgrade your device or change your plan, update your account info and so much more. Get your Canadian SIM today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

751 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(751)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best services

All the services they are provided is 100% genuine and very quickly. Mr Kunal Sharma is the advisor who manage all the things very effectively.

Thanks

29 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you so much, GaganDeep! We're thrilled to hear that you found our service fast and genuine. 🌟 Big shoutout to Kunal for managing everything so effectively — we’ll make sure he sees this!

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

Excellent service

2 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Jaspreet! We're thrilled to know you had an excellent experience with us. 😊

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

perfect

Kanul was so helpful with everything.

2 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Ema!
We’re happy to hear Kunal was so helpful throughout the process — that’s exactly the kind of support we love to provide.

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

Great service. Everything right from discussion to work completion everything was clear crisp and on time

Great service. Can’t be more better. Thanks so much.

2 July 2025
Unprompted review
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Reply from canadiansim.com

Thank you so much, Amaresh!
We’re glad to know everything went smoothly and on time — that’s exactly the kind of experience we aim to provide. Appreciate your kind words!

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

Great service

Great service! Sachin made the registration process super easy and smooth. Highly recommend!

8 May 2025
Unprompted review
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Reply from canadiansim.com

Thanks so much, Munavvar!
We’re glad to hear Sachin made everything easy and stress-free for you. That’s exactly the kind of support we aim to offer to every newcomer!

Warm regards,
The CanadianSIM Team
P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Rated 5 out of 5 stars

Excellent customer service

I'm very pleased with good service that extended by the company's staff, Kunal and the other staff. He answered my emails very promptly and even called me in Asia to ensure my purchase of the SIM card went smoothly. And, the arrangement of courier service sending the SIM to my friend's place in Vancouver was done promptly. So, I'm impressed with the excellent service. Thank you!

28 June 2025
Unprompted review
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Reply from canadiansim.com

Hello SH L, thank you so much for your kind words! 😊 We're so glad to hear that Kunal and the team were able to support you promptly and professionally — even across time zones! 💛
We truly appreciate your trust and are happy to know the delivery and setup went smoothly.

P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Impeccable Customer Experience

I wanted to share my incredibly positive experience purchasing a Chatr (Rogers) SIM card through Canadasim.

Frankly, my past encounters with online SIM providers had left me skeptical, and I initially had no intention of committing to a plan. However, everything changed when Kunal Sharma called me after I'd submitted a request on their website.

Kunal’s professional, patient and cooperative nature was remarkable. He provided a comprehensive, accurate and step by step overview of the plan and assured me of his continuous support even after the purchase. And because of this exceptional customer service experience, I not only decided to buy a plan for myself but ended up purchasing one for my dad as well(both e-sims). The pricing was also competitive.

Since then, I've been using the issued SIM for over two months now without any issues, and during this Kunal has consistently been prompt in addressing my inquiries. Everything has been working as explained and expected.

For anyone looking for a SIM in Canada/US, I will definitely recommend Canadasim, due to their exceptional customer service(both before & after). Keep up the fantastic work guys!

All the best🍻

16 May 2025
Unprompted review
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Reply from canadiansim.com

Hello Shaishav, thank you so much for this incredible and detailed review! 😊 We're truly happy to know Kunal was able to turn your initial skepticism into such a positive experience. Stories like yours remind us why we do what we do — helping people feel confident and connected, from the very first step. 💛
We’re so glad everything is working just as expected, and we truly appreciate your trust — not just once, but twice!

P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Highly reliable service by Rishi Srivastava and most useful…

Highly reliable and most useful service. Customer support by Rishi Srivastava is really appreciable. One must avail this option before moving to Canada as it offers you connectivity immediately on landing. I recommend it and praise the information shared by the team.

24 June 2025
Unprompted review
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Reply from canadiansim.com

Hello Rana Pritpal, thank you so much for your thoughtful review! 😊 We’re really glad to hear that Rishi provided helpful support and that the service made your arrival smoother. Instant connectivity truly makes a difference when landing in a new country. 💛
We appreciate your recommendation!

P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

The interaction with Ms Poonam Ahuja

The interaction with Ms. Poonam Ahuja was great where she had explained the process well. Thank you, it was a great experience!

25 June 2025
Unprompted review
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Reply from canadiansim.com

Hello Nisha, thank you so much for your review! 😊 We’re happy to hear you had a great experience with Ms. Poonam Ahuja and that everything was clearly explained. 💛
Thanks again for choosing CanadianSIM!

P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Excellent service

Thank you so much miss Poonam ahuja to explain the process of activation and billing of sim card

23 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hello Komal,
Thank you so much for your review! 😊 We’re glad to hear Miss Poonam Ahuja helped guide you through the activation and billing process — clear support makes all the difference. 💛
Thanks again for choosing CanadianSIM!

P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more.

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Excellent Pre-Arrival Support – Thanks to Rishi Shrivastava!

I haven’t activated the SIM yet as I plan to use it after arriving in Canada, but I want to share my positive experience so far. The customer service, especially from Rishi Shrivastava, has been exceptional. He was incredibly patient, answered all my questions clearly, and guided me through the entire process with great professionalism.

His prompt and friendly responses gave me peace of mind as an incoming international student. It’s reassuring to know that such reliable support is available even before landing in Canada. I’m confident the service will be equally smooth once I activate the SIM. Highly recommended for newcomers!

23 June 2025
Unprompted review
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Reply from canadiansim.com

Hello Rijwan,
Thank you so much for sharing your experience — even before activating the SIM! 😊 We're really glad Rishi was able to guide you with clarity and care. Knowing that you already feel supported as an incoming student means the world to us. 💛
We’ll be here when you land — and we’re wishing you a smooth start in Canada! 🇨🇦✈️

P.S. You and your friends can save some $$ with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

Had great experience all the staff is…

Had great experience all the staff is professional and punctual about their work . Miss Poonam Ahuja and Rishi Srivastava and Kunal has helped me a lot with explaining process and helping me

23 June 2025
Unprompted review
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Reply from canadiansim.com

Hello Ansh,
Thank you so much for your review! 😊 We’re happy to hear you had a great experience and that Poonam, Rishi, and Kunal were there to guide you through the process — we’ll make sure they see your kind words. 💛
Thanks for trusting CanadianSIM!

P.S. You and your friends can each get $ with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

My experience with Poonam mam is great…

My experience with Poonam mam is great she is very kind and polite person I ever have experienced she give full fleshed details regarding any question
Thank u so much 😊

Best wishes for her

20 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hello Sehajpreet,
Thank you so much for your kind message! 😊 We’re really glad to hear that Poonam made the experience so positive and took the time to explain everything with care — she’ll be happy to receive your best wishes. 💛
Thanks again for choosing CanadianSIM!

P.S. You and your friends can each get $ with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Warm regards,
The CanadianSIM Team

Rated 5 out of 5 stars

I appreciate the the initiative that Ms…

I appreciate the the initiative that Ms Rhea Saggu took to explain the process of activation and billing of the SIM card. Quite satisfied with the service.
- Abhra De

14 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hey Abhra, thank you so much for your kind words! 😊 We’re glad Rhea was able to walk you through the activation and billing process clearly — that kind of support makes all the difference. 💛
Thanks again for choosing CanadianSIM!

P.S. You and your friends can each get $ with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Rated 5 out of 5 stars

Very prompt and friendly service from…

Very prompt and friendly service from Poonam. Good Experience

13 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hey Rajan, thank you so much for your review! 😊 We’re happy to hear Poonam provided prompt and friendly support — always great to know the experience was smooth. 💛
Thanks again for choosing CanadianSIM!

P.S. You and your friends can each get $ with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Rated 5 out of 5 stars

Excellent service

Excellent service, very supportive staff, got pixel 7A at airports without any additional monthly payment, less expensive then buying from Canada. Strongly recommend Canadian sim to every new commer.

10 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hey Gaurrav, thank you so much for your review! 😊 We’re glad to hear you had a smooth experience and that getting your Pixel 7A at the airport worked out perfectly — that kind of convenience really makes a difference for newcomers. 💛
Thanks for the recommendation and for choosing CanadianSIM!

P.S. You and your friends can each get $ with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Rated 5 out of 5 stars

Great experience

Great experience representative reached out to me multiple times on there own explained everything very thoroughly
Overall really good service

9 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hey Riyaz, thank you so much for your review! 😊 We're really glad to hear that the team took the initiative to guide you through everything — that's the kind of support we aim to provide.
Thanks for being with CanadianSIM! 💛

P.S. You and your friends can each get $25 with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Rated 5 out of 5 stars

Excellent experience.

Excellent experience.

5 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hey Ramesh, thank you so much for your review! 😊 We’re really happy to hear you had an excellent experience — that means a lot to us! 💛
Thanks for choosing CanadianSIM!

P.S. You and your friends can each get $25 with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Rated 5 out of 5 stars

My experience with poonam mam is great

My experience with poonam mam is great. I really appreciate her that she gives each nd every detail regarding Canadian sim to me in a kind way.
Thank you so mychh✨️🌸
Regards
Khushdeep kaur

4 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Hey Khushdeep, thank you so much for your sweet message! 😊 We're really glad to hear that Poonam took the time to walk you through everything with such care — that kind of attention truly makes a difference. 💛
Thanks again for choosing CanadianSIM — we’re happy to have you with us! ✨

P.S. You and your friends can each get $25 with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Rated 5 out of 5 stars

The information they have provided is beneficiary

The information they have provided is beneficial as well they are very cooperative and helped me to understand and get know about the features regarding sim which will help me to get communicate in another country .

1 June 2025
Unprompted review
canadiansim.com logo

Reply from canadiansim.com

Thank you for your review! We’re happy to hear our team was able to provide helpful information and guide you through the process — it's great to know you feel more prepared to stay connected abroad. 😊

P.S. You and your friends can each get $25 with our referral program — just email us at info@canadiansim.com to learn more. 🎉

Warm regards,
The CanadianSIM Team

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