Robin was very thorough with his report; he provided a courtesy call to talk through the main points (which there were a lot of) and offered his help for anything further. Based on the survey and R... See more
Company replied
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Customer service on the phone was very good with clear explanations and easy to book. Survey was booked quickly and very impressed with the surveyor. He phoned after completing the survey to explain... See more
Company replied
Fantastic service from start to finish. Easy to book in, kept up to date on the scheduled appointment, quick report. We had recently had a level 3 completed by a separate firm, the house purchase fel... See more
Company replied
Daniel has carried out an amazing survey on our future property and the report created was great, it gave us a peace of mind and an insight on what to look out for. Exceptional service: Appoint... See more
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Company details
About Camsure Home Surveys
Written by the company
About Camsure Homes
We are an independent family run firm of experienced and specialised surveyors specialising in RICS Level 2 Homebuyers Reports and RICS Level 3 Building Surveys (formerly Full Structural Surveys).
Our experienced team of RICS Regulated surveyors are experts in all aspects of construction from 16th Century to present day.
Our clients believe this is our forte together with our friendly outlook and excellent customer service. Just take a look at our reviews.
Our Aim
Our aim is to provide comprehensive, accurate and easy to understand RICS Building Surveys and Homebuyers Reports together with genuine valuations to all homebuyers.
We base our business upon efficient, friendly customer service at all times.
What We Offer
Buying a property is one of the most important decisions you will make in your lifetime, and we pride ourselves on being professional and dynamic with the aim to provide thorough, informative and understandable survey reports providing you with peace of mind during the decision making process.
We have significant surveying experience with a number of surveyors within the firm being chartered for over 35 years.
Our surveyors are based locally to the areas we service which ensures they have the necessary local knowledge and experience to provide you with the highest quality report and service possible.
Contact info
The Thatch, 3 Dock Lane, Horningsea, , CB25 9JF, Cambridge, United Kingdom
- 01223 862808
- enquiries@camsurehomes.com
- camsurehomes.com
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lee was brilliant with the survey and…
Lee was brilliant with the survey and keeping me updated. Excellent service!
16 June 2026
Unprompted review
Reply from Camsure Home Surveys
Good Afternoon,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Lee and the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Disappointed with the delay and having…
Disappointed with the delay and having to chase report also report stating high levels of moisture but no meter readings and no mention of external bricks by patio area which are damaged
12 June 2026
Reply from Camsure Home Surveys
Good Morning,
Thank you for your feedback.
We apologise for the delay in issuing your report. On this occasion, the survey was selected for an additional internal review as part of our quality assurance process. While this is intended to maintain high standards, we recognise that we should have kept you better informed of the potential for delay, and we are sorry for the lack of communication.
In relation to the points raised regarding damp, a RICS Level 2 Home Survey is not a specialist damp investigation. However, our surveyor identified the presence of elevated moisture and visible mould, explained the likely causes, and provided clear, practical recommendations for further investigation and remedial action. This is in line with the scope of this type of inspection. We will however, take your comments on board as part of our ongoing quality improvements.
Regarding the external brickwork, we have reviewed the report and can confirm the condition of the walls in this area, including matters relating to retrospective damp-proofing works and general maintenance, was assessed and commented upon.
We do appreciate your feedback, as it helps us continue to refine both our communication and reporting standards. If you would like us to review the report with you in more detail, please feel free to contact us directly.
Thank you for choosing Camsure Home Surveys
very detailed report following…
very detailed report following inspection. lots of photos to help understand various issues. just thought a week was too long to wait for the report via email.
12 June 2026
Reply from Camsure Home Surveys
Good Morning,
Thank you for leaving a 4* review. We are glad to hear that you were pleased with the service provided by Lee and the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Excellent and easy process from start…
Excellent and easy process from start to finish. I booked online and within a few days the surveyor was allocated and carried out the survey. The report was detailed and they called me to see if I had any questions. I really can't fault the service. Would definitely use again.
10 June 2026
Reply from Camsure Home Surveys
Good Afternoon,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Easy to arrange appointment
Easy to arrange appointment, kept up to date with what was happening, surveyor was very pleasant and professional.
Report received later the same day, couldn’t ask for a better service
12 June 2026
Reply from Camsure Home Surveys
Good Afternoon Julie,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
I like them they are really…
I like them they are really professional and very kind people. Will recomend them any time
17 November 2025
Reply from Camsure Home Surveys
Good Afternoon,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Excellent service and guidance
Lee was very professional and clearly explained the survey to us, putting our mind at ease. Really happy with the service provided.
18 June 2026
Unprompted review
Reply from Camsure Home Surveys
Good Morning,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Lee and the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Detailed report
Detailed report. Very helpful and quick to respond to requests for our survey.
10 June 2026
Reply from Camsure Home Surveys
Good Morning,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Excellent service
*Thorough investigation and detailed report.
*Excellent and helpful communication both before and after survey.
*Camsure were recommended by a friend and I will happily recommend further.
11 June 2026
Reply from Camsure Home Surveys
Good Morning,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
⭐ 1 Star
⭐ 1 Star
Broad Warnings, Costly Surprises
I paid for a Level 3 Home Survey expecting clear identification of significant defects that would help me make informed decisions before purchasing a property.
Unfortunately, my experience left me feeling that the report relied heavily on broad, generic statements rather than clearly identifying specific issues. The windows were given a Condition Rating 2 and described using general comments such as requiring overhaul, ongoing repairs and possible future replacement. However, within a week of moving in I discovered two windows with substantial visible gaps between the sash and frame that were not closing correctly.
The severity of the issue became apparent immediately after moving in. These were not minor adjustment issues. The gaps were large enough that wind could be felt entering through the windows and would visibly move the blinds despite the windows being closed. In practical terms, the gaps were so significant that a standard envelope could almost be posted through them. Given that the report stated all windows had been inspected in detail, I would have expected defects of this nature to be specifically highlighted rather than being covered by general comments that the windows were old, required overhaul, or may need replacement in the future. This made it difficult for me to reconcile the condition found after moving in with the relatively general wording used in the survey report.
A specialist later confirmed that both windows were beyond reasonable repair due to bowed casements and failed components, ultimately requiring replacement. The cost of replacing these windows was approximately £2,000.
When I raised this through the company’s complaints process, the response was essentially that the defects fell within the wider comments already included in the report. This was disappointing because it appeared that broad wording was being relied upon to cover a wide range of possible defects without clearly identifying the severity of the specific issues present.
What frustrated me most is that the survey did identify a separate boiler issue, which allowed me to investigate further and successfully negotiate a £2,000 reduction in the purchase price. Had the condition of these windows been described with the same level of clarity, I would have had the opportunity to obtain quotations and negotiate accordingly before exchange.
My concern remains that broad statements about repair, overhaul and potential replacement can be used to retrospectively encompass almost any defect. To me, it felt like having a car inspection report that says a 20-year-old car should be expected to need repairs and maintenance, but fails to specifically mention that two of the wheels are badly damaged and need immediate replacement. The general warning may technically be correct, but it does not convey the true severity of the issue to the purchaser.
The company responded professionally throughout the complaints process, but after two stages of review they maintained that the report was adequate. While the company was responsive and professional throughout the complaints process, I remain disappointed that what proved to be a significant and costly defect was not identified more clearly before purchase.
Based on my experience, I do not feel the survey provided the level of clarity and specificity I expected from a Level 3 inspection. As a result, I would not recommend this company to others seeking a detailed survey to help them understand the true condition of a property before purchase.
8 January 2026
Unprompted review
Reply from Camsure Home Surveys
Dear Josh,
Thank you for taking the time to share your feedback.
We are sorry to read you are disappointed with aspects of the survey and the outcome of your complaint. We fully appreciate how important it is for a Level 3 Home Survey to provide clear and useful information to support purchasing decisions.
All of our surveys are carried out in accordance with RICS guidance and are designed to provide an informed overview of a property’s condition.
As outlined during our formal complaints process, the original report identified the windows were of age and experiencing deterioration, required works and advised that ongoing repairs should be expected, with replacement being a consideration. The report also recommended obtaining quotations for repair or replacement prior to purchase to help understand potential costs.
Following your concerns, we arranged a revisit inspection and undertook a full two stage review, including an independent assessment by our Head of Regulation and Compliance. While we recognise the issues you have described and understand your frustration, our review concluded that the condition of the windows and the likelihood of repair or replacement were appropriately reflected within the report.
We always encourage clients to raise any queries following receipt of the report so that we can provide further guidance where needed.
We do, however, appreciate your comments regarding clarity and how information is presented, and we will take this feedback on board as part of our ongoing review of report wording and communication.
If you would like to discuss this further, please feel free to contact us directly.
Excellent Attention to Detail
Excellent Attention to Detail
Stephanie, spent a good amount of time at our prospective property and it was clear from the report that she had looked over key areas extensively. I don't feel like anything was missed and the report was very clear.
10 June 2026
Reply from Camsure Home Surveys
Good Afternoon,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Stephanie and the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
It seems to me that the survey was done…
It seems to me that the survey was done in a timely and a professional manner, thank you for your service.
4 June 2026
Reply from Camsure Home Surveys
Good Afternoon,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Professional and Clear
Our surveyor Simon was very professional when he's carrying out the survey on site, as well as when he explained the report to us on the phone.
4 June 2026
Reply from Camsure Home Surveys
Good Afternoon,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Simon and the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Amazing
Kenny from Camsure was extremely friendly and rang us to walk us through what he had found the same day. Second time I have used them and will be using them for future surveys.
17 June 2026
Unprompted review
Reply from Camsure Home Surveys
Good Afternoon,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Kenny and the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Quality service, good updates and clear reports with pics
The service was good and the surveyor called to discuss anything that I wanted them to review while at the property. The report was comprehensive with clear recommendations and photos of what was seen.
I would recommend them
9 June 2026
Reply from Camsure Home Surveys
Good Morning,
Thank you for leaving a 4* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Reply from Camsure Home Surveys
Good Morning,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Lee was brilliant!
Lee was brilliant, he called me before and after the survey in Norden to discuss with me and answer any questions I had. Really quick friendly and efficient service, would definitely recommend.
17 June 2026
Unprompted review
Reply from Camsure Home Surveys
Good Morning Danielle,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Lee and the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
Very quick with getting the survey done…
Very quick with getting the survey done and the surveyor called us straight after to let us know how it went which was good, helped put our minds at rest
3 June 2026
Reply from Camsure Home Surveys
Good Afternoon,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
The booking process was easy as was…
The booking process was easy as was done by their website. The survey was completed on time and the report was clear to read.
1 June 2026
Reply from Camsure Home Surveys
Good Morning Ryan,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
The surveyor explained what he was…
The surveyor explained what he was going to do, and did we have anything specific we wanted from the survey. Told him our concerns and he followed up with a telephone call after his visit. He said we would get the report on the Monday, which we did.
8 June 2026
Reply from Camsure Home Surveys
Good Morning Diane,
Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.
Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?
Our referral incentive is as follows:
For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).
To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…
https://www.camsurehomes.com/refer-to-camsure
(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)
Wishing you all the best!
Thank you for choosing Camsure Home Surveys
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