Camsure Home SurveysReviews 

2,665
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 772 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the clear and professional communication throughout the process, and the prompt responses to any queries. Many appreciate the detailed and thorough reports, often accompanied by helpful diagrams and photos, making them easy to understand. Reviewers frequently commend the staff for their knowledge, helpfulness, and personalized approach, with many noting that surveyors took the time to discuss findings and answer questions both before and after the survey. The efficiency and quick turnaround times for surveys and reports are also highly valued, making the overall experience stress-free. However, some people were dissatisfied with the thoroughness of the surveys, citing instances where significant issues like woodworm or electrical problems were missed. A few other people also felt that the waiting time for reports was too long, or that the company lacked professionalism and diligence, causing delays in their property purchase.

What people talk about most

Service

Reviewers highlight positive aspects of service, frequently praising its efficiency, professionalism, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Response time

Reviewers consistently express satisfaction with the prompt response times, noting quick replies to inquiries... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness and clear... See more

User experience

Customers had positive experiences with user experience, finding the process easy, quick, and well-explained... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic service from start to finish. Easy to book in, kept up to date on the scheduled appointment, quick report. We had recently had a level 3 completed by a separate firm, the house purchase fel... See more

Company replied

Rated 5 out of 5 stars

Daniel has carried out an amazing survey on our future property and the report created was great, it gave us a peace of mind and an insight on what to look out for. Exceptional service: Appoint... See more

Company replied

Rated 5 out of 5 stars

Professional service. We were kept informed throughout the process and the report we received was very detailed with lots of photos of areas we weren’t able to view in person. The report was easy to u... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend Camsure home surveys enough. I was really pleased that our surveyor called me on the day of the inspection and as I missed the call he left a message and encouraged me to call bac... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Home Inspector
  4. Real Estate Appraiser
  5. Surveyor

About Camsure Home Surveys

Written by the company

About Camsure Homes

We are an independent family run firm of experienced and specialised surveyors specialising in RICS Level 2 Homebuyers Reports and RICS Level 3 Building Surveys (formerly Full Structural Surveys).

Our experienced team of RICS Regulated surveyors are experts in all aspects of construction from 16th Century to present day.

Our clients believe this is our forte together with our friendly outlook and excellent customer service. Just take a look at our reviews.

Our Aim

Our aim is to provide comprehensive, accurate and easy to understand RICS Building Surveys and Homebuyers Reports together with genuine valuations to all homebuyers.

We base our business upon efficient, friendly customer service at all times.

What We Offer

Buying a property is one of the most important decisions you will make in your lifetime, and we pride ourselves on being professional and dynamic with the aim to provide thorough, informative and understandable survey reports providing you with peace of mind during the decision making process.

We have significant surveying experience with a number of surveyors within the firm being chartered for over 35 years.

Our surveyors are based locally to the areas we service which ensures they have the necessary local knowledge and experience to provide you with the highest quality report and service possible.

Find a Local Camsure Surveyor

Services We Offer

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Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(2,665)

738 reviews in the last 12 months

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Rated 5 out of 5 stars

Gavin who did our home buyers survey…

Gavin who did our home buyers survey did a thorough and professional job .Was quick with the survey report. Fully recommend, and would use again .

22 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Gavin and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Nikki Griffiths at Camsure was excellent

Nikki Griffiths at Camsure was extremely kind, courteous and speedily efficient in dealing with our request for a survey, as well as being very reassuring. Very impressed with them, and Nikki is lovely to deal with, a credit to them

29 June 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon Michael,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Nikki and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

5 star service

Lee really put my mind at rest, he rang before and after the survey, and explained all the level 3s, Thankyou Lee.

24 June 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon Emily,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Lee and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Very helpful and professional

Very helpful and professional

10 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Excellent Service

Very quick to respond to my request
Easy website to negotiate
Easy payment service
Very quick to visit the property I wanted to purchase
Very thorough inspect
Excellent detailed report
Very competitive pricing
Amazing!

19 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Being kept informed

Being kept informed. Information provided was clear.

11 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Incredible service

The report was extremely thorough, with clear images and explanations written in easy-to-understand, layman's terms. It was delivered on time, and the surveyor was approachable and happy to answer any questions or provide further clarification on any part of the report. As a first time home buyer, this was reassuring.

Extremely happy with service provided and would recommend to anyone.

18 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Absolutely so thorough and mark can’t…

Absolutely so thorough and mark can’t our surveyor was excellent in his approach and feedback
Absolutely recommend them if you are buying or selling a house

18 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon Sheila,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Mark and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Very organised and efficient.

Very organised and efficient.

18 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Lee was great

Lee was great, he rang pre survey and talked us through it after we had been. We are moving close to the village he lives in so he even told us about the schools and what to do in the area, amazing, seemed like he really cared. Will definitely recommend Lee and Camsure Homes.

1 June 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Lee and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Professional service

Professional service. We were kept informed throughout the process and the report we received was very detailed with lots of photos of areas we weren’t able to view in person. The report was easy to understand and there was an offer of extra help with anything we weren’t sure about.

16 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning Michelle,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

This was a comprehensive report …

This was a comprehensive report that helped me make a decision on the property. Due to an access problem the surveyor had to make a second visit at no extra cost. I would definetely use Camsure again.

1 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning Paul,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Highly recommend

All three of my house surveys have been carried out by Camsure Home Surveys, and my last two surveys were completed by Stephanie Furness.

Stephanie has been absolutely excellent throughout the process. She took the time to call me both before and after the survey to discuss any concerns I had and to explain any issues that needed consideration. She was professional, knowledgeable, patient, and always happy to answer my questions.

Buying a property can be stressful, but Stephanie’s guidance and clear communication made the process much easier and gave me confidence in understanding the survey findings.

I would highly recommend both Stephanie Furness and Camsure Home Surveys to anyone looking for a thorough and professional surveying service.

22 June 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Stephanie and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Quick and prompt

I am happy with the service as it was arranged promptly and informed what they would do. I will use their service again in the future.

27 May 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Fast turnaround from initial contact

Very quick to respond to our initial inquiry. Completed the survey and returned the report with a short turnaround time. Report very detailed and well explained.

18 June 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon Alex,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Excellent service from start to finish

I had a great experience from start to finish. Kirsty was brilliant when helping me arrange the survey. She was friendly, knowledgeable and genuinely wanted to make sure I was getting the right survey for my situation. As I’m buying a house that’s only 3 years old, she was honest about what I did and didn’t need and never once tried to sell me something unnecessary. Her approach was one of the main reasons I chose this company.

Lee was equally excellent. He called before the survey to see if there was anything specific I wanted looking at and made the whole process feel personal. The survey itself was detailed and thorough, and he was happy to go over any questions afterwards. Both Kirsty and Lee genuinely felt like they wanted the best outcome for me. I’ve already recommended the company to a family member and wouldn’t hesitate to do so again.

28 April 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Lee, Kirsty and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Good communication

Good communication, prompt turnaround on the report and a good quality report with all the required information and recommendations on further action required.

15 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 5 out of 5 stars

Lee was brilliant with the survey and…

Lee was brilliant with the survey and keeping me updated. Excellent service!

16 June 2026
Unprompted review
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Lee and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Rated 3 out of 5 stars

Disappointed with the delay and having…

Disappointed with the delay and having to chase report also report stating high levels of moisture but no meter readings and no mention of external bricks by patio area which are damaged

12 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for your feedback.

We apologise for the delay in issuing your report. On this occasion, the survey was selected for an additional internal review as part of our quality assurance process. While this is intended to maintain high standards, we recognise that we should have kept you better informed of the potential for delay, and we are sorry for the lack of communication.

In relation to the points raised regarding damp, a RICS Level 2 Home Survey is not a specialist damp investigation. However, our surveyor identified the presence of elevated moisture and visible mould, explained the likely causes, and provided clear, practical recommendations for further investigation and remedial action. This is in line with the scope of this type of inspection. We will however, take your comments on board as part of our ongoing quality improvements.

Regarding the external brickwork, we have reviewed the report and can confirm the condition of the walls in this area, including matters relating to retrospective damp-proofing works and general maintenance, was assessed and commented upon.

We do appreciate your feedback, as it helps us continue to refine both our communication and reporting standards. If you would like us to review the report with you in more detail, please feel free to contact us directly.

Thank you for choosing Camsure Home Surveys

Rated 4 out of 5 stars

very detailed report following…

very detailed report following inspection. lots of photos to help understand various issues. just thought a week was too long to wait for the report via email.

12 June 2026
Camsure Home Surveys logo

Reply from Camsure Home Surveys

Good Morning,

Thank you for leaving a 4* review. We are glad to hear that you were pleased with the service provided by Lee and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…

https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

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