Cameron Estate Agents Reviews 177

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Kirsty has been managing my rental property for over a year and in that time has done an excellent job tackling unexpected building repairs and some complex personalities. We currently have some... See more

Rated 5 out of 5 stars

I have been renting via Cameron Estate Agents (Uxbridge branch) for almost a year now. I have had positive experiences all around especially the interactions I have had regarding the property and any... See more

Rated 5 out of 5 stars

I have been using Cameron Estate Agrnts for more than 10years. I am very pleased with the services provided and the entire team. They are all very professional, friendly and supportive. They go abov... See more

Rated 5 out of 5 stars

Our landlord decided to sale a flat which we currently renting so we choose local agents - Cameron - West Drayton to try and find new place. From first steps in we felt most welcomed. Ketan Tailor was... See more

Company details

  1. Real Estate Agents

Written by the company

Be first in line for very latest properties for sale & to rent in Uxbridge & West Drayton. Stay in contact with Cameron - award-winning estate agents in Uxbridge & West Drayton.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

177 reviews

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Replied to 33% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Nicola from Cameron Real Estate

We recently moved to the UK and Nicola from Cameron Real Estate really helped us out with the apartment specifically for moving in, everything was detailed and we were informed of the step by step process.

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Thank you Ketan!

Had an amazing experience with Cameron estate agents. My partner and I have been looking for our first flat together and Ketan has been extremely helpful from start to finish - always quick to respond to any queries we had. I’m so grateful to have found a property through Cameron, and we can’t wait to move in. Thank you!

1 June 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with Nicola

My partner and I were looking for our first place to rent together - was initially difficult until we met Nicola - Nicola was great, and kept us up to date with information about potential properties coming up - she took into consideration our requirements and we eventually found the right place - the application process was smooth and Nicola was always on hand to help with any queries - we are all set to go now and hopefully moving in next week !

9 June 2023
Unprompted review
Rated 5 out of 5 stars

Stellar service at West Drayton branch!

My experience at the West Drayton branch thus far has been excellent - I first used them just over a year ago to find a place to rent.
Ketan is a consummate professional and I had no qualms recommending him to a friend when they needed to move.
Recently my landlord needed the property back and whilst there wasn't much on the market Ketan had understood my needs and kept me in mind when appropriate properties did come up - including the one I am now moving into.
Similarly, the other colleagues at this branch I've interacted with have always been helpful, professional and pragmatic if I've had any queries - particularly James, Nicola and Esmerelda - thank you for providing such excellent service!

15 May 2023
Unprompted review
Rated 1 out of 5 stars

Worst agency ever!

Worst agency ever!! 4 months into the property they gave us notice to vacate the property becausr the landlord decided to sell the house.

I explained Ketan how difficult it was for me to find a pet friendly place and the first thing I asked at the viewing was "what's the catch " it's a 2 bed house, cheap rent comparing to whats on the market, pet friendly. Ketan looked me in the eye and lied. "There is no catch Eva"

1st month in to the property we had a gas leak
4th month - water leak
During checkout they charged £10 for a few hangers I left in the wardrobe and a total of £250 from our deposit. After, a back and forth emails they charged us £150. We were in the property for only 5 months and they charged an arm and a leg on "damage".

This agency is simply a joke. They put the house for sale before they even told us.

7 March 2023
Unprompted review
Cameron Estate Agents logo

Reply from Cameron Estate Agents

Thank you for your review and I can fully understand your frustration and I am sympathetic towards the position this had put you in.

This situation was out of our control and it was not known at the time; the landlord had a change in circumstances and decided to sell the house after over 20 years under our management.

We gave you first opportunity to purchase when we were instructed by the client to try and help you.

I hope you have now settled into your new home, and I personally wish you all the best.

Regards,

Ketan.

Rated 1 out of 5 stars

Frustrated landlord

I am a property landlord, worked with three different letting agents. My experience of working with Cameron has been extremely frustrating.

At 1st lease renewal expect to be hit with excessive fees with no prior notification, as I was. When I queried these last year I was ignored, having chased a response (several times) the response I received was extremely rude and abrupt.

At second renewal I was advised the fee wouldn't be charged this time, but despite this I was charged. I queried this, no response, chased several times and when finally got a response was advised as I didn't take the offer immediatley it wasn't valid. None of this was ever made clear. They have now agreed to refund the fee but made it clear this is all my fault!!

Would not recommend Cameron to a landlord, and if/when my tenant decides to vacate the property will be switching agents.

24 February 2023
Unprompted review
Cameron Estate Agents logo

Reply from Cameron Estate Agents

Thank you for your review.

I am sorry to hear you are feeling frustrated, although that’s not what happened, is it Glen?

All the negotiated fees applied on the renewal of the tenancy were included within the mutually fully agreed terms and conditions of business, which were presented to you prior to our business relationship had commenced.

Upon the second year’s renewal you requested yet a further reduction of the fees, which was agreed in appreciation of your valued business.

You had not responded to this offer, or any further emails following up on the negotiations of the renewal which resulted in this not being agreed or completed.

You have contacted us again recently, several months after the last contact, asking us to renegotiate a new tenancy term and a further reduction in fees to you which was dealt with satisfactorily. I invite you to recheck the timeline of your e-mails.

So in summary, despite agreeing all fees in advance, we have agreed to accommodate all your requests.

It is also interesting to note that you appear to be a serial one star reviewer on Trustpilot (Eight out of Eight of your reviews are One Star).

I trust this clarifies the facts.

Rated 5 out of 5 stars

Helpful, professional and reliable

The Cameron team made it so easy to find a flat in Uxbridge. I appreciate that I was able to do a video viewing. Mehdi was very helpful, professional and reliable throughout the process. Thank you for an extremely positive experience!

30 August 2022
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly estate agents for all needs

Cameroan helped me and my family move into the property smoothly with us moving from India - directly into the property. Post that their continued support and professionalism helped us with the great stay. Also in terms of regular comms plus periodic check in about tenancy and extension are commendable. I would defo recommend Cameron to my friends and colleagues. Special thanks to Esmeralda, Echolise - they are super stars on the ground supporting us.

27 September 2022
Unprompted review
Rated 5 out of 5 stars

Key fob, and kitchen tap

Very helpful and my issues get resolved very quick. Recently I’ve been dealing with a charming ladie called echolise and she has been very helpful and very polite over the phone. And like I say I’ve had no issues since, very happy

17 March 2022
Unprompted review
Rated 5 out of 5 stars

One of the best Estate Agents in…

One of the best Estate Agents in Uxbridge. Managed to rent 2 properties for me within a couple of days of notifying them.
Great quick and easy service.
Thanks Scott and staff of Cameron.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

First Class

First class service when selling my mother in Law's bungalow, all staff were extremely helpful when querying issues associated with selling the property. Dealt with Clive who was very open and honest. Would recommend this estate agent.

4 March 2022
Unprompted review
Rated 5 out of 5 stars

Amazing Experience with Cameron Estate Agents !

We have used Cameron Estate Agents to sell our property and are extremely pleased with the level of service. Clive has done a fantastic job and got us the price we wanted. It was a very smooth process with Clive and the team being very informative throughout and gave us a very quick turnaround. Would highly recommend to use their services!

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Great viewing experience with Ahmad

I intially requested one viewing but Ahmad took the time to show me multiple properties that met my requirements that I had not even considered myself. From the onset, Ahmad was very professional, welcoming, friendly and patient. He was helpful and really great at communicating relevant updates leading up to viewing day and on the day itself. He was also easy to speak to. He gave me useful advice after taking the time to understand my personal circumstances which I appreciated.

17 September 2022
Unprompted review

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